CakeResume 找人才
进阶搜寻
On
4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
Taipei City, Taiwan
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
淡江大學 Tamkang University
・
法文
Software Engineering Section Manager @仁寶2023 ~ 现在
・
Lead Designer, Senior Consultant, Design Manager
一個月內
Danny_Teng DOMAIN KNOWLEDGE -Smart wearable devices / Smart medicine -Product testing and quality assurance process improvement. -Manufacturing product test program development. -Automatic tool development. -Graphical user interface development. -Robot arm system : ABB, Rotot Studio -Interactive Control : VISA, SCPI, GPIB -Supervised learning: Data Annotation / Data Labeling -Smart manufacturing -DevOps TECHNICALS SKILLS -Python / PyQt / Pandas / Openpyxl / PyVisa / Pywinauto / Crawler / FastAPI -VUE.js / PostgreSQL / Linux / Prestd / Docker / JavaScript -ABB Robot / Robot Studio / RAPID Taipei, Taiwan 工作經歷 Software Engineering Section
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
National Taipei University of Technology
・
電機系就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
國立台灣科技大學 National Taiwan University of Science and Technology
・
電機工程系
曾任
系統軟體分析高級工程師 @志合訊息股份有限公司2023 ~ 2024
・
驅動程式暨OS分析工程師，軟韌體測試工程師
一個月內
etc). 5. 撰寫SOP. 6. 反應、追蹤與驗證 Issue. 7. 維護相關測試設備. 2018年3月~2019年6月-專案管理部 MSI Software application 1. Pretest team leader & 測試聯絡窗口. 2. 指派測試任務. 3. 規劃軟體測試計畫，撰寫測試報告。 4. 建立測試環境. 5. 測試與驗證軟
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
黎明技術學院
・
資訊工程系
Product Design Consultant @Freelancer2023 ~ 2024
・
UX Researcher / UIUX Designer / Product Designer
一個月內
Ching You Hi, I'm Ching You, a Product Designer with six years of experience developing digital products. I specialize in creating an indulging atmosphere for digital products and creating logical user flow based on the result of UX research. As I embark on the next chapter of my career, I eagerly seek opportunities to contribute my wealth of experience and pioneering spirit to a prominent digital product company on the global stage. Let's explore new horizons together! Taipei City, Taiwan https://chingyou.webflow.io 工作經歷 Product Designer • 時
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Shih Chien University
・
B.F.A Communication Design
Staff Software Engineer @全得資通有限公司2019 ~ 现在
・
Staff software engineer
一個月內
Gary Lin Flutter Expert | Tech Expert in delivering high-quality solutions. I am an engineer, architect, designer, mentor, technician, evangelist, and troublemaker. I love exploring and experimenting with new things, not just technology but anything. With over 10 years of software development experience, I excel not just in mobile app and server-side engineering, but also in creating design systems, managing cloud services, and making CICD workflows, systems design, microservice, and a lot more. Solving problems is my daily routine, and um… sometimes making troubles a little… maybe a lot? It can be a simple code
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
The University of Auckland
・
Computer Science
技術維運部經理 @紅心辣椒娛樂科技股份有限公司(台灣)2008 ~ 现在
・
Project Lead / Tech Lead / Team Lead / Technical Manager
一個月內
協調 力 產品營運PM, 專案, 遊戲產品進程調優及商業化規劃 擁有專案管理師PMP認證, 技術團隊領導經驗 IT技術系統管理 Technical Leadership Enterprise Server Topology Architecture VM & Cloud Infrastructure (AWS, GCP, Azure...) Linux, Windows Server Administration Network and Security Administration Management Information System Linux, Windows 虛擬化環境建置 企業級IDC機房架構建置管理 容器化管
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
15 年以上
台北城市科技大學
・
電機Operation & Marketing Director / US & SEA Region @17LIVE Inc.2021 ~ 现在
・
Marketing or Operation Manager / Director
一個月內
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
Birmingham City University
・
Events and Exhibition Management
Manager @GOMAJI 夠麻吉2017 ~ 现在
・
Project Lead / Tech Lead / Team Lead / Technical Manager
一個月內
Justin Liu GOMAJI 夠麻吉 經理 A technical leader with extensive IT management experience, skilled in driving technological innovation, optimizing development processes, and leading cross-functional teams to achieve business objectives. In my previous roles, I successfully led a team of 10, including web developers, App developers, DevOps, data engineers, and API developers, to accomplish several key projects. I have a profound understanding and practical experience in technical architecture, cloud architect solutions(GCP and AWS), CI/CD and Docker, and data analytics, and committed to enhancing team efficiency and product quality. 具有豐
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
Shih Hsin University
・
Management Information Systems, General
Project Manager @明基電通2022 ~ 现在
・
Service Manager or Project Manager or Supply Chain Manager or Purchaser
一個月內
Steven I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Yuan-Ze University
・
製造工程與經營管理系最轻量、快速的招募方案，数百家企业的选择
搜寻简历，主动联系求职者，提升招募效率。
- 浏览所有搜寻结果
- 每日可无限次数开启陌生对话
- 搜尋僅開放付費企業檢視的简历
- 检视使用者信箱 & 电话
搜寻技巧
1
Search a precise keyword combination
senior backend php
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
职场能力评价定义
专业技能
该领域中具备哪些专业能力（例如熟悉 SEO 操作，且会使用相关工具）。
问题解决能力
能洞察、分析问题，并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对，并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法，且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序，有效运用时间，准时完成工作内容。
团队合作能力
具有向心力与团队责任感，愿意倾听他人意见并主动沟通协调。
领导力
专注于团队发展，有效引领团队采取行动，达成共同目标。
专业背景
目前状态
待业中
求职阶段
正在积极求职中
专业
专案管理, 当地主管, 客服专员
产业
游戏, 网络安全, 软件
工作年资
10 到 15 年工作经验（4 到 6 年相关工作经验）
管理经历
我有管理 15 人以上的经验
技能
语言能力
English
・
专业
求职偏好
希望获得的职位
Team Leader
预期工作模式
全职
期望的工作地点
Taipei, 台灣
远端工作意愿
对远端工作有兴趣
接案服务
否
学历
学校
淡江大學 Tamkang University
主修科系
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service