July 2020 - April 2022
Handled tech team for the Dell project .
Resolving the escalation and technical issues related to the devices purchased from a partner vendor .
Maintaining SLA for all cases and ensuring resolution for the same with positive feedback.
Meeting quality parameters throughout the process.
I also worked in a shipping team for delivery projects and blue dart.
November 2018 - April 2020
Handel a team of interns and employees in regards to delivering the target provided on a monthly basis.
Monitored team performance and provided effective training when required .
Created a strategic sales plan designed to increase customer loyalty and market awareness.
Have been awarded with the best employee award for over achieving the target .
June 2017 - March 2018
Assisted working professionals with wide section of products and services.
Liaised with customers to determine needs and provide recommendations.
2013 - 2017
July 2020 - April 2022
Handled tech team for the Dell project .
Resolving the escalation and technical issues related to the devices purchased from a partner vendor .
Maintaining SLA for all cases and ensuring resolution for the same with positive feedback.
Meeting quality parameters throughout the process.
I also worked in a shipping team for delivery projects and blue dart.
November 2018 - April 2020
Handel a team of interns and employees in regards to delivering the target provided on a monthly basis.
Monitored team performance and provided effective training when required .
Created a strategic sales plan designed to increase customer loyalty and market awareness.
Have been awarded with the best employee award for over achieving the target .
June 2017 - March 2018
Assisted working professionals with wide section of products and services.
Liaised with customers to determine needs and provide recommendations.
2013 - 2017