CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
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Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Customer Operation Specialist @AlfredCamera 阿福管家
2021 ~ 2023
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Ivy Skipper.
Avatar of Ivy Skipper.
Sales Consultant/Content creator @YBA Marketing
2022 ~ Present
Within three months
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Communication
Customer Relationship Management (CRM)
Sales & Marketing
Studying
Ready to interview
Part-time / Interested in working remotely
4-6 years
Western Governors University
Educational Sciences
Avatar of Douglas Yin.
Avatar of Douglas Yin.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of the user.
Avatar of the user.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Past
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Word
ERP
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
環境教育與資源所
Avatar of 蔡文萱.
Avatar of 蔡文萱.
Sales Control Coordinator @Bosch Taiwan
2018 ~ Present
Operation Specialist/Logistics Specialist
Within one month
蔡文萱 Emily Tsai Supply chain and Logistics planning/Process coordination and optimization • Taipei City • [email protected] Work Experience Work Experience Sales Control and Coordinate Specialist • Robert Bosch Taiwan Co. Ltd. JunePresent | Taipei city, Taiwan Achieved all OEM (Original Equipment Manufacture) delivery in time for mobility customers new model products during COVID-19 semiconductor shortage and allocationQ2) Standardized and optimized third-party warehouse working instruction for keeping service stability Strengthened customer relationship and reliability with stable and cooperated logistics service DHL import and export shipments handling Coordinated customer claims with replacement and reverse
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tunghai University
外國語文學系
Avatar of 王中敬.
Avatar of 王中敬.
Pre-Sales @拼起科技(智影顧問)
2022 ~ Present
Customer Success Manager
Within one month
王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales
Customer Relationship Management
Proposal and presentation skills
Strategic Planning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
Department of Mechanical Engineering
Avatar of 榮祥宇.
Avatar of 榮祥宇.
Account Manger @台灣經濟新報文化事業股份有限公司
2019 ~ Present
Account/ Sales Assistant Manager, Business Development Associate, Project Management
Within one month
. Ltd. Project Management: ESG Sustainable Development Indicator Database Responsible for planning the schedule of ESG data, coordinating with various departments on the required time, and ensuring delivery to clients within six months. Consolidate necessary manpower and resource costs, analyzing them against final sales figures. Aggregate target customer groups, classify them by industry, and analyze distribution gaps. Transform project databases into standard items based on customized demands to increase customer sales. Analyze market competitors and product differentiation. The project's products officially launched in AprilBusiness Development : Achieve an annual revenue growth of over 10
Sales & Customer Service
Financial Analysis
Business Development
Employed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
台北市銘傳大學
Finance, undefined
Avatar of the user.
Avatar of the user.
UI Designer @OSP Taipei
2019 ~ Present
UI/UX 設計師
Within one month
HTML5
CSS3
Sketch
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Northeastern University
Digital Media

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
Beyondsoft博彥科技有限公司
2020 ~ 2020
台灣台北市
Professional Background
Current status
Employed
Job Search Progress
Professions
Business Development
Fields of Employment
Software
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
powerpoint
google drive
Word
Excel
Customer Relationship Management (CRM)
Business Development
IoT
toeic
AI / 機器學習
chatbot
Software Solutions
Hr Recruiter
Talent Acquisition
PowerPoint
Communication & relationship-building skills. Listen attentively
Project Coordination
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
BD
Job types
Full-time
Locations
台灣台北市
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
康寧⼤學_台北校區
Major
應⽤外語系(英美語⽂相關)
Print

Rachel Chou

  Taipei, Taiwan

Innovated individual  who possess cross-industry knowledge with 8-9 years of professional experience. 

Familiar with fast-paced environment, cross-functional collaboration 

 3 years + experience in IoT/AI industry + 2.8 years in full cycle recruiting experience.

Skilled in business development,  solution-based presale & after sales services, digital transformation.

 

I consider myself a motivated self-starter who takes the initiative and can work well under the pressure. 


Being a challenge seeker, stay outside the "comfort zone" is the best way to push myself forward. I'm equally comfortable working in team and independently. 


技能

Business Development 

Customer Relationship Management (CRM) 

Software Solutions

Interviewing  Skills

技能

SaaS/ PaaS solution 

IoT /Cloud Solution

AI / 機器學習 

Chatbot


工作經歷


Sr. Sales Rep

AiBI Techcology, Inc

卓健智慧生態股份有限公司

三月 2021 - Nov.

Taipei, Taiwan

[Roles]

Responsible for generating leads for 2 product lines:

e-learning platform and orderbot, an online booking system for beauty industry

Also work as a copywriter/ show host  for marketing campaign such as webinars and seminars


[Responsibilities]

  • Prospect and qualify new sales leads
  • Cold calling/ Cold email
  • Schedule meetings and presentations with prospects
  • Create, plan, and deliver presentations on company products
  • Organising marketing events, including webinars, seminars
  • Finding and forging partnerships with beauty associations/ organization through industry-academia cooperation to enhancing product branding as well as driving sales leads

[Achievement]

Generating 3 leads into prospect through cold emails

Microsoft Software Asset Management

Beyondsoft博彥科技有限公司

十月 2020 - 十二月 2020
Taipei, Taiwan

[Roles]

The Inside sales for Software Asset Management (SAM) & Compliance role is responsible for managing enterprise wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance.

[Responsibilities]

  • Read and understand all Microsoft product software licenses and ensure software compliance in the organization
  • Work with all relevant stakeholders to resolve any compliance issues
  •  Building and maintaining a high performing sales team, growing customer satisfaction by coaching business relevance and by personally engaging with key executives’ stakeholders inside MS and the customer
  • Maintaining broad knowledge of Microsoft technology, licensing terms and industry trends
  • Coach solution outcome selling with and through the team to achieve maximum impact.
  • Evaluate and recommend options to reduce licensing costs

[Achievement]
received performance bonus every month

Talent Acquisition Consultant

Talent Spot Group 台灣⼒德信息科技有限公司

十一月 2019 - 六月 2020
Taipei, Taiwan

[Roles]
Responsible for nationwide and overseas executive talent recruitment for information technology and gaming industry client as well as business development.

Report to Singapore VP.

[Responsibilities]

  • Sourcing and attracting candidates by using job bank, social media i.e. 104, LinkedIn, Cake Resume
  • Assessing applicants' knowledge, skills, and experience to best suit open positions
  • Experienced in sourcing the following talent:

1.President, Senior VP and VP

2. C-Level (CTO, CIO)

3. UIUX & Graphic Designer

4. Systems Administrators / Analysts

5. Software Developers

6. Electrical Engineer

7. Sales Manager

[Achievement]
signed 2 clients from gaming and IT industry

AI Chatbot Sales Consultant

Telexpress Corp網訊電通

十一月 2018 - 八月 2019
Taipei, Taiwan

[Roles]
Covering pre-sales and up-sells process to create awareness of the brand , business exploitation and exploration for new product lines to expand market share

[Responsibilities]

  • Analyze market trends & industry analysis and accordingly develop sales plans to increase brand awareness.
  •  Address potential client related issues, sales conflicts and pricing issues in a timely manner under Scrum structure
  • Generating and qualifying leads through cold calling and social media channels
  •  Deliver customer presentations through phone and online demo
  •  Creating and updating activity reports
  •  Inter-departmental collaboration, business progress tracking and reporting

Microsoft Azure IoT Telesales

Telexpress Corp網訊電通

十一月 2016 - 十月 2018
Taipei, Taiwan

[Roles]
Responsible for Microsoft IoT sales identification in Greater China Region; function as advance team.

-Direct report to Microsoft Redmond office.

-Work closely with marketing department.


[Responsibilities]

  • Offer solutions-based sales suggestion on clients’ needs and capabilities
  •  Generating and qualifying leads through cold calling
  •  Carry out market research and provide sales & marketing strategy

[Achievement]

*Generate 6 prospects in 1 month

*Bring in 2 large enterprise clients

Operation Supervisor

Times Biotechnology Co. Ltd.

六月 2014 - 二月 2016
Taipei, Taiwan

[Roles]
Oversee all activity of imports operation & support exports procedure

[Responsibilities]

  •  Inventory control
  •  Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
  • Examine various documents including invoices, bills of lading, ISO 9001 document control and shipping statements to ensure compliance with federal and foreign regulations governing
    the shipment, receipt, and documentation of imported products.
  • Identify areas of concern in the clients’ import processes through monitoring of team performance as well as suppliers against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews
  •  Ensure the smoothness of the production line
  • Maintain ERP system
    Transfer data from hard copy format into computer files
  • Growing and building logistics network and partnerships

Procurement Specialist

Times Biotechnology Co. Ltd

五月 2014 - 六月 2014
Taipei, Taiwan

[Responsibilities]

  • Develop detailed sourcing and category plans to maximize effectiveness and efficiency.
  • Maintain positive working relationships with customs broker /agent for smoother customs clearance
  • Create documentation necessary for the acquisition of materials and services.
  • Ensure the supply chain needs of company are met in a timely and cost-effective manner.
  • Provide updates about procurement related progress and potential delays to the Business Manager.
  • Negotiate with suppliers on better pricing and terms on products
  • Coordinate with vendor, supplier and internal functions for incoming shipments, inventory balance, reporting

Assistant Sales Manager

Asian Consultants International

三月 2012 - 三月 2014
Taipei, Taiwan

[Responsibilities]

  •  Supervising all ongoing projects
  • Responsible for company’s 80% key accounts
  • New employees recruiting, interviewing and on-the-job training
  • Analyzing market trends and providing critical information for decision making.
  • IT support, including CRM system maintaining, new computers procurement
  • Developing commercial relationships with key customers and partners.
  • Providing regular and structured reports (including financial) on performance to board
  • Preparing and revising contract
  •  Maintaining company website, social media channels
  • Resolves product or service problems by clarifying the customer's complaint
  • Contributing to team effort by accomplishing related results as needed.
  • Maintaining customer records by updating account information.

    [Achievement]
    *Strike 5+deals singlehandedly within 3 months
    *Got promoted 2 times in 1 year

學歷

2005 - 2010

康寧⼤學_台北校區

應⽤外語系(英美語⽂相關)

Resume
Profile

Rachel Chou

  Taipei, Taiwan

Innovated individual  who possess cross-industry knowledge with 8-9 years of professional experience. 

Familiar with fast-paced environment, cross-functional collaboration 

 3 years + experience in IoT/AI industry + 2.8 years in full cycle recruiting experience.

Skilled in business development,  solution-based presale & after sales services, digital transformation.

 

I consider myself a motivated self-starter who takes the initiative and can work well under the pressure. 


Being a challenge seeker, stay outside the "comfort zone" is the best way to push myself forward. I'm equally comfortable working in team and independently. 


技能

Business Development 

Customer Relationship Management (CRM) 

Software Solutions

Interviewing  Skills

技能

SaaS/ PaaS solution 

IoT /Cloud Solution

AI / 機器學習 

Chatbot


工作經歷


Sr. Sales Rep

AiBI Techcology, Inc

卓健智慧生態股份有限公司

三月 2021 - Nov.

Taipei, Taiwan

[Roles]

Responsible for generating leads for 2 product lines:

e-learning platform and orderbot, an online booking system for beauty industry

Also work as a copywriter/ show host  for marketing campaign such as webinars and seminars


[Responsibilities]

  • Prospect and qualify new sales leads
  • Cold calling/ Cold email
  • Schedule meetings and presentations with prospects
  • Create, plan, and deliver presentations on company products
  • Organising marketing events, including webinars, seminars
  • Finding and forging partnerships with beauty associations/ organization through industry-academia cooperation to enhancing product branding as well as driving sales leads

[Achievement]

Generating 3 leads into prospect through cold emails

Microsoft Software Asset Management

Beyondsoft博彥科技有限公司

十月 2020 - 十二月 2020
Taipei, Taiwan

[Roles]

The Inside sales for Software Asset Management (SAM) & Compliance role is responsible for managing enterprise wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance.

[Responsibilities]

  • Read and understand all Microsoft product software licenses and ensure software compliance in the organization
  • Work with all relevant stakeholders to resolve any compliance issues
  •  Building and maintaining a high performing sales team, growing customer satisfaction by coaching business relevance and by personally engaging with key executives’ stakeholders inside MS and the customer
  • Maintaining broad knowledge of Microsoft technology, licensing terms and industry trends
  • Coach solution outcome selling with and through the team to achieve maximum impact.
  • Evaluate and recommend options to reduce licensing costs

[Achievement]
received performance bonus every month

Talent Acquisition Consultant

Talent Spot Group 台灣⼒德信息科技有限公司

十一月 2019 - 六月 2020
Taipei, Taiwan

[Roles]
Responsible for nationwide and overseas executive talent recruitment for information technology and gaming industry client as well as business development.

Report to Singapore VP.

[Responsibilities]

  • Sourcing and attracting candidates by using job bank, social media i.e. 104, LinkedIn, Cake Resume
  • Assessing applicants' knowledge, skills, and experience to best suit open positions
  • Experienced in sourcing the following talent:

1.President, Senior VP and VP

2. C-Level (CTO, CIO)

3. UIUX & Graphic Designer

4. Systems Administrators / Analysts

5. Software Developers

6. Electrical Engineer

7. Sales Manager

[Achievement]
signed 2 clients from gaming and IT industry

AI Chatbot Sales Consultant

Telexpress Corp網訊電通

十一月 2018 - 八月 2019
Taipei, Taiwan

[Roles]
Covering pre-sales and up-sells process to create awareness of the brand , business exploitation and exploration for new product lines to expand market share

[Responsibilities]

  • Analyze market trends & industry analysis and accordingly develop sales plans to increase brand awareness.
  •  Address potential client related issues, sales conflicts and pricing issues in a timely manner under Scrum structure
  • Generating and qualifying leads through cold calling and social media channels
  •  Deliver customer presentations through phone and online demo
  •  Creating and updating activity reports
  •  Inter-departmental collaboration, business progress tracking and reporting

Microsoft Azure IoT Telesales

Telexpress Corp網訊電通

十一月 2016 - 十月 2018
Taipei, Taiwan

[Roles]
Responsible for Microsoft IoT sales identification in Greater China Region; function as advance team.

-Direct report to Microsoft Redmond office.

-Work closely with marketing department.


[Responsibilities]

  • Offer solutions-based sales suggestion on clients’ needs and capabilities
  •  Generating and qualifying leads through cold calling
  •  Carry out market research and provide sales & marketing strategy

[Achievement]

*Generate 6 prospects in 1 month

*Bring in 2 large enterprise clients

Operation Supervisor

Times Biotechnology Co. Ltd.

六月 2014 - 二月 2016
Taipei, Taiwan

[Roles]
Oversee all activity of imports operation & support exports procedure

[Responsibilities]

  •  Inventory control
  •  Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
  • Examine various documents including invoices, bills of lading, ISO 9001 document control and shipping statements to ensure compliance with federal and foreign regulations governing
    the shipment, receipt, and documentation of imported products.
  • Identify areas of concern in the clients’ import processes through monitoring of team performance as well as suppliers against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews
  •  Ensure the smoothness of the production line
  • Maintain ERP system
    Transfer data from hard copy format into computer files
  • Growing and building logistics network and partnerships

Procurement Specialist

Times Biotechnology Co. Ltd

五月 2014 - 六月 2014
Taipei, Taiwan

[Responsibilities]

  • Develop detailed sourcing and category plans to maximize effectiveness and efficiency.
  • Maintain positive working relationships with customs broker /agent for smoother customs clearance
  • Create documentation necessary for the acquisition of materials and services.
  • Ensure the supply chain needs of company are met in a timely and cost-effective manner.
  • Provide updates about procurement related progress and potential delays to the Business Manager.
  • Negotiate with suppliers on better pricing and terms on products
  • Coordinate with vendor, supplier and internal functions for incoming shipments, inventory balance, reporting

Assistant Sales Manager

Asian Consultants International

三月 2012 - 三月 2014
Taipei, Taiwan

[Responsibilities]

  •  Supervising all ongoing projects
  • Responsible for company’s 80% key accounts
  • New employees recruiting, interviewing and on-the-job training
  • Analyzing market trends and providing critical information for decision making.
  • IT support, including CRM system maintaining, new computers procurement
  • Developing commercial relationships with key customers and partners.
  • Providing regular and structured reports (including financial) on performance to board
  • Preparing and revising contract
  •  Maintaining company website, social media channels
  • Resolves product or service problems by clarifying the customer's complaint
  • Contributing to team effort by accomplishing related results as needed.
  • Maintaining customer records by updating account information.

    [Achievement]
    *Strike 5+deals singlehandedly within 3 months
    *Got promoted 2 times in 1 year

學歷

2005 - 2010

康寧⼤學_台北校區

應⽤外語系(英美語⽂相關)