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Definition of Reputation Credits
refita putri
Senior Customer Executive | Customer Experience
West Jakarta, Indonesia
Personable and dedicated Customer Service Representative with extensive experience in financial industry. A solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation.
Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Consistently hitting KPIs by proactively following up leads and opportunities.
Professional Experience
Senior Customer Experience Lender Specialist • Modalku
July 2017 - August 2023
- Build A Comm MasterPlan to create all the initiatives like project manager
- Empathize with every aspect of the customer experience, putting customers needs first.
- Maintain high levels of customer engagement with focus on customer satisfaction and loyalty.
- Help drive and customer references and case studies
- Partner closely with other functional team members to translate business needs and product requirements into new solutions for customers.
- Handling customer complaints and helping to resolve problems.
- Doing KYC Analysis of new data and documents from new customers
Customer Support • Modalku
November 2016 - June 2017
- Responds to incoming calls from customers
- Respond to Live Chat and Email
- Serving customers and providing clear information about the company's products
- Ensuring service to prospective customers runs according to service standards that have been
defined company
- Ensure the completion of problems complained of customers in accordance with applicable service standards in the company
- Assisting the application submission and verifying whether the required data and documents are already in the system
Educational Consultant • EF English First Indonesia
September 2016 - October 2016
- Hiring a new student who wants to join
- Contact the data from self data and Telemarketing
- Create an appointment to meet with new students
- Follow up new member
Callcenter Agent • CIMB Niaga
Agustus 2015 - Agustus 2016
- Receive incoming calls from customers both banking and credit card customers
- Provide an appropriate solution to every problem faced by the customers
- Provide information in accordance with the needs of customers
- Create a report of each issue submitted
- Contacting customers for information about unresolved issues
- Offer products that only exist in phone banking agents
Admin Taxation • Central Cipta Kemakmuran, PT
March 2014 - July 2014
- Check the data on the items that are subject to tax because the items come from China.
- Make a list of data on what items have tax with the amount of tax
- Report the latest tax data to management for checking
- Make a tax payment note
- Report the tax costs that must be paid
Education Background
2008 - 2012
STMIK INDONESIA
Management Information Systems, General
Certifications and Licenses
AFPI Certified
(AFPI) Asosiasi FinTech Pendanaan Bersama Indonesia
00007942/AFPI/STF-CS/II/2022
Dibuat Februari 2022 · Tidak Ada Tanggal Kadaluwarsa
Skil
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- English
refita putri
Senior Customer Executive | Customer Experience
West Jakarta, Indonesia
Personable and dedicated Customer Service Representative with extensive experience in financial industry. A solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation.
Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Consistently hitting KPIs by proactively following up leads and opportunities.
Professional Experience
Senior Customer Experience Lender Specialist • Modalku
July 2017 - August 2023
- Build A Comm MasterPlan to create all the initiatives like project manager
- Empathize with every aspect of the customer experience, putting customers needs first.
- Maintain high levels of customer engagement with focus on customer satisfaction and loyalty.
- Help drive and customer references and case studies
- Partner closely with other functional team members to translate business needs and product requirements into new solutions for customers.
- Handling customer complaints and helping to resolve problems.
- Doing KYC Analysis of new data and documents from new customers
Customer Support • Modalku
November 2016 - June 2017
- Responds to incoming calls from customers
- Respond to Live Chat and Email
- Serving customers and providing clear information about the company's products
- Ensuring service to prospective customers runs according to service standards that have been
defined company
- Ensure the completion of problems complained of customers in accordance with applicable service standards in the company
- Assisting the application submission and verifying whether the required data and documents are already in the system
Educational Consultant • EF English First Indonesia
September 2016 - October 2016
- Hiring a new student who wants to join
- Contact the data from self data and Telemarketing
- Create an appointment to meet with new students
- Follow up new member
Callcenter Agent • CIMB Niaga
Agustus 2015 - Agustus 2016
- Receive incoming calls from customers both banking and credit card customers
- Provide an appropriate solution to every problem faced by the customers
- Provide information in accordance with the needs of customers
- Create a report of each issue submitted
- Contacting customers for information about unresolved issues
- Offer products that only exist in phone banking agents
Admin Taxation • Central Cipta Kemakmuran, PT
March 2014 - July 2014
- Check the data on the items that are subject to tax because the items come from China.
- Make a list of data on what items have tax with the amount of tax
- Report the latest tax data to management for checking
- Make a tax payment note
- Report the tax costs that must be paid
Education Background
2008 - 2012
STMIK INDONESIA
Management Information Systems, General
Certifications and Licenses
AFPI Certified
(AFPI) Asosiasi FinTech Pendanaan Bersama Indonesia
00007942/AFPI/STF-CS/II/2022
Dibuat Februari 2022 · Tidak Ada Tanggal Kadaluwarsa
Skil
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- English