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customer service agent
More than one year
Ryan Boulehmi • Dedicated and hardworking professional with 4 years’ experience working in the food and beverage industry. Exceptionally skilled at providing the best customer services to restaurant patrons to ensure recurring business. Bilingual: English/French . • A reliable and self-motivated individual with hands-on experience in providing exceptional food and beverage services to customers. Excellent communicator who has a proven ability to handle guests’ concerns and complaints effectively. Verifiable track record of strong rapport building with patrons which resulted in recurring business. [email protected] Shop ASST.Manager Bizerte, TN
Ready to interview
Full-time
4-6 years
Recruiter; Human Resources Manager
More than one year
Business Operations and meet top line and bottom line objectives • Recognized for hands-on experience in assessing, internalizing & effectively implementing strategies, policies & procedures as well as disseminating knowledge in an easy-to-understand manner to employees & customers benefiting both the employees and the organization • Implementing and executing successful strategies leading to effective operational excellence and improved work ethic, culture & performance • An excellent communicator and a top negotiator with the ability to work under pressure in fast-paced, time sensitive environments. Proven ability to interact effectively with people of diverse nationalities and comfortable working in a multi-cultural set-up
Ready to interview
Part-time / Interested in working remotely
More than 15 years
Madurai Kamaraj University
・
Human Resources Management
Offline
Offline
Scrum Master / Project Manager @Yondu Inc2022 ~ Present
・
Scrum Master / Tech Lead / Project Manager
Within one month
Richard Gonzales, PSMI™, CLSSWB™, CLSSYB™ Pangasinan, Philippines || [email protected] SUMMARY I have a history of creating effective teamwork solutions encouraging open communication and collaboration. My expertise in implementing Scrum principles and overcoming obstacles has led to successful self-management. As a confident and outcome-driven leader, I prioritize building strong relationships to ensure team cohesion and adaptability. I have excellent communication skills and am adept at creative problem-solving, with a keen sense of strategy and organization. EXPERIENCES Project Manager / Scrum Master • Yondu Inc. Taguig City - OctoberPresent Facilitate
Employed
・
Not open to opportunities
Full-time / Remote Only
6-10 years
Coursera
・
Google Project Management
Past
客服專員 @台灣雀巢股份有限公司2020 ~ 2022
・
客戶服務人員
More than one year
Regina Liang Customer Service Taipei, [email protected] PROFESSIONAL SUMMARY Highly skilled as a customer service, enthusiastic about ensuring optimal customer service for the company. Coordinated and performed 16 non profit health lectures with other companies,school,in the Europharma. Energetic team player with top-notch organizational skills, attend cross border project (HK, SG, MY) in the citiesocail. Reduce return rate to 3%-5% by communicate with customer in the citiesocial. Excellent communicator with both customer service and vendors relationship management. Education Shih Chien University (Taipei) Bachelor of Applied foreign language Languages Chinese
Unemployed
Full-time / Interested in working remotely
4-6 years
實踐大學
・
英語
Growth Associate @Headway2021 ~ Present
・
Growth Associate
Within six months
quotas. Accounts worked on included, Walmart ($30 Million/year,), Home Depot ($2 Million/year,) Macys ($4 million/year,) etc. Sales Coordinator • L'Oréal Group MayNovemberResponsibilities - Assisting several L'Oreal (Luxury Retail) account managers in key markets. This included management of team ambassadors, sales reporting, market and product training. - Accomplishments - Essential in spearheading teams to yearly sales of over $1.3 million for 4 consecutive years (Garden City, Valley Stream, Downtown Brooklyn.) EducationSUNY Farmingdale Bachelors of Science- Business Administration Skills Excellent communicator and closer Extensive CRM experience Languages Spanish — Fluent French — Intermediate
Full-time / Interested in working remotely
4-6 years
SUNY Farmingdale
・
Bachelors of Science Business
Self Employed @SELF2007 ~ Present
・
Professional Poker Player
More than one year
Dale Pinchot Professional Poker Player Trenton, NJ, USA I am a professional poker player with over 15 years of experience. I am based in New Jersey and have competed all across the globe. I am an excellent communicator and hard worker. I also have a strong ability to read people assisting my service skills. https://dalepinchot.com/ Work Experience Self Employed • SELF JanuaryPresent I have been a professional poker player active for over 15 years. I have competed in tournaments around the world and the World Series of Poker. Projects
Full-time / Interested in working remotely
More than 15 years
Business Analyst @Inlaks Limited2010 ~ 2013
・
Project Coordinator
More than one year
Full-time
10-15 years
Ladoke Akintola University of Technology
・
Master's degree in Information TechnologyEmployed
Full-time
10-15 years
University of Calicut
・
MCAPast
Supply Chain Manager/Office Manager @Elemental Herbology Ltd2019 ~ 2019
・
Operations and Supply Chain Management
More than one year
Unemployed
Full-time / Interested in working remotely
More than 15 years
Cardinal Hinsley High School
・
GCSE's including Maths English and Science
Personal Systems HQ Program Manager @HP2015 ~ 2018
・
Business Planning Manager
More than one year
Sara Sabino Experienced business planner and project/program manager with demonstrated ability to own and manage multiple projects of varying complexity. Experience leading and working with cross-functional teams, with a proven ability to build and develop relationships and influence without authority. Excellent communicator and collaborator that is trusted, reliable, and flexible to changing business needs. Strong passion for improving operations, event management, executive engagement and employee experience. Business Planning Manager San Jose, US Work Experience HP, Business Planning Manager, Aug 2018 ~ Present • Manage customer/partner engagements for the President of Personal Systems, responsible
Full-time
6-10 years
University of California
・
Bachelor of Science B.S. American Studies - NutritionThe Most Lightweight and Effective Recruiting Plan
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Within one month
PSMI ™ | CLSSYB ™ | Software Engineer | Agile Project Manager | Mobile Photographer
Yondu Inc
・
2022 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Not open to opportunities
Professions
Software Engineer, Project Manager, Agile Coach
Fields of Employment
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Languages
English
・
Native or Bilingual
French
・
Fluent
Spanish
・
Intermediate
Chinese
・
Intermediate
Job search preferences
Positions
Scrum Master / Tech Lead / Project Manager
Job types
Full-time
Locations
Philippines, Remote, OR, USA
Remote
Remote Only
Freelance
No
Educations
School
Coursera
Major
Google Project Management
Richard Gonzales, PSMI™, CLSSWB™, CLSSYB™
Pangasinan, Philippines | +639562859310 | [email protected]
SUMMARY
I have a history of creating effective teamwork solutions encouraging open communication and collaboration. My expertise in implementing Scrum principles and overcoming obstacles has led to successful self-management. As a confident and outcome-driven leader, I prioritize building strong relationships to ensure team cohesion and adaptability. I have excellent communication skills and am adept at creative problem-solving, with a keen sense of strategy and organization.
EXPERIENCES
Project Manager / Scrum Master • Yondu Inc.
Taguig City - October 2022 - Present
- Facilitate Scrum framework – sprint planning, backlog refinement, daily scrums, sprint reviews, and sprint retrospectives.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Maintain project schedules by managing timelines and making proactive adjustments.
- Coordinate recruitment or selection of project personnel.
- Prepare project status reports by collecting, analyzing, and summarizing information and trends.
- Monitor the performance of project team members, providing and documenting performance feedback.
- Confer with project personnel to identify and resolve problems.
- Negotiate with project stakeholders or suppliers to obtain resources or materials.
- Monitor or track project milestones and deliverables.
- Schedule and facilitate meetings related to information technology projects.
Project Manager / Scrum Master • Stratpoint Global Outsourcing Inc.
Mandaluyong City - March 2022 - August 2022
- Helped team members, stakeholders, and customers understand the agile values, principles, and practices.
- Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos, and other scrum-related meetings
- Empowered teams to self-organize and grow cross-functionality
- Worked closely with product owners in backlog management and continuous delivery of features
- Educated and reinforced scrum framework and an agile methodology for team members and key stakeholders.
- Model core Agile principles of collaboration, prioritization, team accountability, and visibility, ensuring the consistent application of a scrum framework across the team.
- Protect development teams from outside distractions, impediments, or team conflicts, and maintain focus on the product backlog and project timeline.
Scrum Master / Software Engineer • Realtair Inc.
Makati City - July 2020 - January 2022
Scrum Master - July 2020 - January 2022
- Provide extensive guidance on Agile scrum processes and methodologies for highly effective teams with goals of improving quality and productivity.
- Set clear expectations, managed team performance, and built high morale among team members across 2+ teams.
- Submit project deliverables, ensuring adherence to quality standards.
- Develop and manage information technology projects' work breakdown structure (WBS).
- Monitor or track project milestones and deliverables.
- Ensured 100% of goals, scope, product domain, etc. were fully understood by every member of the Scrum Team
Software Engineer - July 2020 - January 2022
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Communicate with other products to address bottlenecks.
- Work with software development and testing team members (internal and external) to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Serve as subject matter expert on templates and product workflow for both clients and internal team members.
- Identified and documented project changes by proactively overseeing scope concerns.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Closely collaborated with project members to identify and quickly address problems.
Project Manager / Web Developer • Papa Securities Corporation
Makati City - September 2018 - March 2020
Project Manager - January 2019 - March 2020
- Confer with project personnel to identify and resolve problems.
- Prepare project status reports by collecting, analyzing, and summarizing information and trends.
- Evaluate and analyze team risks, issues/problems, and activity progress.
- Collaborate with problem resolution and risk mitigation as needed.
- Plan and coordinated 100% of aspects of a given technical project from initiation through delivery.
Web Developer - September 2018 - March 2020
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Manage development milestones from initial steps through final delivery.
- Adjust design parameters to boost performance and incorporate new features.
- Discuss project progress with customers, collected feedback on different stages, and directly addressed concerns.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Collected, defined, and translated user requirements into project designs and implementation plans.
- Train and supervise 9 team members for ongoing online trading projects.
- Planned and engineered RESTful web services to be used by our third-party partner.
- Worked with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.
.NET Developer • SD Solutions IT Outsourcing Inc.
Pasig City - February 2018 - September 2018
- Developed CNG Cashiering System for 24/7 Transport Group
- Supported the existing development of the Inventory System and Time Attendance Monitoring System.
- Troubleshoot and resolve performance issues with databases and software.
- Resolve hardware and software compatibility and interface design issues.
- Research and integrate design strategies, product specifications, development schedules, and user expectations into product capabilities.
- Performed vulnerability patching and investigated and mitigated system weaknesses.
- Coordinated deployments of new software, feature updates, and fixes.
- Designed, developed, modified, and debugged programs.
- Worked closely with clients to establish specifications and system designs.
Administrative Aide I • Local Government Unit of Villasis
Villasis, Pangasinan - November 2016 - September 2017
- Developed an Integrated Human Resource System
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
- Execute record filing system to improve document organization and management.
- Configure hardware, devices, and software to set up workstations for employees.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
Freelance Graphic Designer and Animator • Pangasinan State University
Urdaneta City, Pangasinan - May 2016 - July 2016
- Developed Module for Grades Schools.
- Design website layouts, templates, and unique branded looks.
- Created designs and collaborated with the technical team to complete projects.
- Meet with customers to present mockups and collect information for adjustments.
- Complete final touches for projects such as image sizes and font selection.
EDUCATION
Pangasinan State University • 2016
Information and Communications Technology (BSICT)
- Received Provincial Scholarship
- Received CHED Scholarship
- Led different projects
- Member of the Society of Young Programmers and Enthusiasts
- Nominated as Best Campus Research
CERTIFICATIONS
- Certified Lean Six Sigma Yellow Belt
- Professional Scrum Master™ I (PSM I)
- Google Project Management Professional Certificate
- Fundamentals of Agile Project Management
- Fundamentals of Predictive Project Management
- Generative AI Overview for Project Managers
- AWS Partner: Cloud Economics Accreditation
- AWS Partner: Sales Accreditation (Business)
- API Security Fundamentals
- Agile Leadership: Become An Agile Leader
- Lean Leadership Skills, Lean Culture & Lean Management
- Agile Leadership and Resilient Teams
- Scrum (Basic - Advance)
- Agile Foundations
- Cyber Security Practitioner
ACCOMPLISHMENTS
- Nominated as Tech Innovator '23
- Automated Jira Board for faster ticket transition.
- Implemented Planning Poker
- Minimized team workloads by the use of relative estimations.
- Supervised team of 10 software engineers.
- Key contributors to the design and implementation of new features for SIGN product.
- Achieved stable velocity by introducing Trello for our Definition of Ready.
SKILLS
- Proficient in facilitating Scrum ceremonies (Daily scrum, Sprint Planning, Sprint Review and Sprint retrospectives) and leading agile projects.
- Coached teams on Agile values and principles to promote continuous improvement, accountability, and transparency in practices and artifacts.
- Servant leader and liaison to upper management.
- Building knowledge and skills to facilitate the agile transformation (Agile Manifesto and Principles)
- Source and Version Control: Git, Tortoise, TFS
- Programming Languages: C#, .Net, Python
- Databases: MSSQL, MySQL
- JS Frameworks: React
- Amazon Web Services
- Restful API Design and Development
LANGUAGES
- English — Native or Bilingual
- Filipino — Native or Bilingual
- French — Intermediate
- Spanish — Beginner
- Chinese — Beginner
Richard Gonzales, PSMI™, CLSSWB™, CLSSYB™
Pangasinan, Philippines | +639562859310 | [email protected]
SUMMARY
I have a history of creating effective teamwork solutions encouraging open communication and collaboration. My expertise in implementing Scrum principles and overcoming obstacles has led to successful self-management. As a confident and outcome-driven leader, I prioritize building strong relationships to ensure team cohesion and adaptability. I have excellent communication skills and am adept at creative problem-solving, with a keen sense of strategy and organization.
EXPERIENCES
Project Manager / Scrum Master • Yondu Inc.
Taguig City - October 2022 - Present
- Facilitate Scrum framework – sprint planning, backlog refinement, daily scrums, sprint reviews, and sprint retrospectives.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Maintain project schedules by managing timelines and making proactive adjustments.
- Coordinate recruitment or selection of project personnel.
- Prepare project status reports by collecting, analyzing, and summarizing information and trends.
- Monitor the performance of project team members, providing and documenting performance feedback.
- Confer with project personnel to identify and resolve problems.
- Negotiate with project stakeholders or suppliers to obtain resources or materials.
- Monitor or track project milestones and deliverables.
- Schedule and facilitate meetings related to information technology projects.
Project Manager / Scrum Master • Stratpoint Global Outsourcing Inc.
Mandaluyong City - March 2022 - August 2022
- Helped team members, stakeholders, and customers understand the agile values, principles, and practices.
- Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos, and other scrum-related meetings
- Empowered teams to self-organize and grow cross-functionality
- Worked closely with product owners in backlog management and continuous delivery of features
- Educated and reinforced scrum framework and an agile methodology for team members and key stakeholders.
- Model core Agile principles of collaboration, prioritization, team accountability, and visibility, ensuring the consistent application of a scrum framework across the team.
- Protect development teams from outside distractions, impediments, or team conflicts, and maintain focus on the product backlog and project timeline.
Scrum Master / Software Engineer • Realtair Inc.
Makati City - July 2020 - January 2022
Scrum Master - July 2020 - January 2022
- Provide extensive guidance on Agile scrum processes and methodologies for highly effective teams with goals of improving quality and productivity.
- Set clear expectations, managed team performance, and built high morale among team members across 2+ teams.
- Submit project deliverables, ensuring adherence to quality standards.
- Develop and manage information technology projects' work breakdown structure (WBS).
- Monitor or track project milestones and deliverables.
- Ensured 100% of goals, scope, product domain, etc. were fully understood by every member of the Scrum Team
Software Engineer - July 2020 - January 2022
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Communicate with other products to address bottlenecks.
- Work with software development and testing team members (internal and external) to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Serve as subject matter expert on templates and product workflow for both clients and internal team members.
- Identified and documented project changes by proactively overseeing scope concerns.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Closely collaborated with project members to identify and quickly address problems.
Project Manager / Web Developer • Papa Securities Corporation
Makati City - September 2018 - March 2020
Project Manager - January 2019 - March 2020
- Confer with project personnel to identify and resolve problems.
- Prepare project status reports by collecting, analyzing, and summarizing information and trends.
- Evaluate and analyze team risks, issues/problems, and activity progress.
- Collaborate with problem resolution and risk mitigation as needed.
- Plan and coordinated 100% of aspects of a given technical project from initiation through delivery.
Web Developer - September 2018 - March 2020
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Manage development milestones from initial steps through final delivery.
- Adjust design parameters to boost performance and incorporate new features.
- Discuss project progress with customers, collected feedback on different stages, and directly addressed concerns.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Collected, defined, and translated user requirements into project designs and implementation plans.
- Train and supervise 9 team members for ongoing online trading projects.
- Planned and engineered RESTful web services to be used by our third-party partner.
- Worked with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.
.NET Developer • SD Solutions IT Outsourcing Inc.
Pasig City - February 2018 - September 2018
- Developed CNG Cashiering System for 24/7 Transport Group
- Supported the existing development of the Inventory System and Time Attendance Monitoring System.
- Troubleshoot and resolve performance issues with databases and software.
- Resolve hardware and software compatibility and interface design issues.
- Research and integrate design strategies, product specifications, development schedules, and user expectations into product capabilities.
- Performed vulnerability patching and investigated and mitigated system weaknesses.
- Coordinated deployments of new software, feature updates, and fixes.
- Designed, developed, modified, and debugged programs.
- Worked closely with clients to establish specifications and system designs.
Administrative Aide I • Local Government Unit of Villasis
Villasis, Pangasinan - November 2016 - September 2017
- Developed an Integrated Human Resource System
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
- Execute record filing system to improve document organization and management.
- Configure hardware, devices, and software to set up workstations for employees.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
Freelance Graphic Designer and Animator • Pangasinan State University
Urdaneta City, Pangasinan - May 2016 - July 2016
- Developed Module for Grades Schools.
- Design website layouts, templates, and unique branded looks.
- Created designs and collaborated with the technical team to complete projects.
- Meet with customers to present mockups and collect information for adjustments.
- Complete final touches for projects such as image sizes and font selection.
EDUCATION
Pangasinan State University • 2016
Information and Communications Technology (BSICT)
- Received Provincial Scholarship
- Received CHED Scholarship
- Led different projects
- Member of the Society of Young Programmers and Enthusiasts
- Nominated as Best Campus Research
CERTIFICATIONS
- Certified Lean Six Sigma Yellow Belt
- Professional Scrum Master™ I (PSM I)
- Google Project Management Professional Certificate
- Fundamentals of Agile Project Management
- Fundamentals of Predictive Project Management
- Generative AI Overview for Project Managers
- AWS Partner: Cloud Economics Accreditation
- AWS Partner: Sales Accreditation (Business)
- API Security Fundamentals
- Agile Leadership: Become An Agile Leader
- Lean Leadership Skills, Lean Culture & Lean Management
- Agile Leadership and Resilient Teams
- Scrum (Basic - Advance)
- Agile Foundations
- Cyber Security Practitioner
ACCOMPLISHMENTS
- Nominated as Tech Innovator '23
- Automated Jira Board for faster ticket transition.
- Implemented Planning Poker
- Minimized team workloads by the use of relative estimations.
- Supervised team of 10 software engineers.
- Key contributors to the design and implementation of new features for SIGN product.
- Achieved stable velocity by introducing Trello for our Definition of Ready.
SKILLS
- Proficient in facilitating Scrum ceremonies (Daily scrum, Sprint Planning, Sprint Review and Sprint retrospectives) and leading agile projects.
- Coached teams on Agile values and principles to promote continuous improvement, accountability, and transparency in practices and artifacts.
- Servant leader and liaison to upper management.
- Building knowledge and skills to facilitate the agile transformation (Agile Manifesto and Principles)
- Source and Version Control: Git, Tortoise, TFS
- Programming Languages: C#, .Net, Python
- Databases: MSSQL, MySQL
- JS Frameworks: React
- Amazon Web Services
- Restful API Design and Development
LANGUAGES
- English — Native or Bilingual
- Filipino — Native or Bilingual
- French — Intermediate
- Spanish — Beginner
- Chinese — Beginner