With an overall 14 years of experience, I have built up my career with variety of roles and certifications mostly in Operations, e-Commerce, Process Excellence, IT, Business expansion, and Leadership.
I have solely led and managed large diverse teams (Outbound Voice, Back-Office, Chat, Email processes) in Aditya Birla Group, and have handled International clients.
In addition, I've worked with Hyper-local vendors, aggregators and top notch companies in the e-Commerce ecosystem, built up processes for a startup from ground-zero, and have always formulated positive impact towards business, skill development and customer satisfaction.
Qualifications:
-
- MBA from Institute for Technology and Management (ITM) in academic association with Southern New Hampshire University with specialization in ‘Operations Management’
- Software Engineering from NIIT,
- B.com from V.K.K.Menon College (Mumbai University)
Manager / Team Leader, Operations
Thane, IN + 91-9702343335
[email protected]
Role: Manager, Operations
Core Team member who designed an App in Android & iPhone - Lockated.com (platform to order products & services like medicines, grocery, food, laundry & many such offerings)
Profile: Managing Customer service, Web Chat, Outbound Sales and Supply chain teams | Process Mapping | Order Management, Order Fulfillment and handling Logistics | Liaising with business partners, aggregators and vendors | Team Development
Role: Team Leader, Operations (since June 2008)
Led Technical CS, Retention, Sales in Chat, Email, & Voice channels for Multi-lingual, and International clients
Profile: Team Management | SLA Management | Training and Team Development | Compliance with COPC, ISO 9001, 27001 and BS9977 processes & documentation
Role: System Administrator
- Coordinating with TATA Motors and TATA Net for functionalism of an online software (Siebel 7.5.3)
- Software and Hardware troubleshooting
- Rural visits to remote branches for stock verification, skill verification and training of the computer users
With an overall 14 years of experience, I have built up my career with variety of roles and certifications mostly in Operations, e-Commerce, Process Excellence, IT, Business expansion, and Leadership.
I have solely led and managed large diverse teams (Outbound Voice, Back-Office, Chat, Email processes) in Aditya Birla Group, and have handled International clients.
In addition, I've worked with Hyper-local vendors, aggregators and top notch companies in the e-Commerce ecosystem, built up processes for a startup from ground-zero, and have always formulated positive impact towards business, skill development and customer satisfaction.
Qualifications:
-
- MBA from Institute for Technology and Management (ITM) in academic association with Southern New Hampshire University with specialization in ‘Operations Management’
- Software Engineering from NIIT,
- B.com from V.K.K.Menon College (Mumbai University)
Manager / Team Leader, Operations
Thane, IN + 91-9702343335
[email protected]
Role: Manager, Operations
Core Team member who designed an App in Android & iPhone - Lockated.com (platform to order products & services like medicines, grocery, food, laundry & many such offerings)
Profile: Managing Customer service, Web Chat, Outbound Sales and Supply chain teams | Process Mapping | Order Management, Order Fulfillment and handling Logistics | Liaising with business partners, aggregators and vendors | Team Development
Role: Team Leader, Operations (since June 2008)
Led Technical CS, Retention, Sales in Chat, Email, & Voice channels for Multi-lingual, and International clients
Profile: Team Management | SLA Management | Training and Team Development | Compliance with COPC, ISO 9001, 27001 and BS9977 processes & documentation
Role: System Administrator
- Coordinating with TATA Motors and TATA Net for functionalism of an online software (Siebel 7.5.3)
- Software and Hardware troubleshooting
- Rural visits to remote branches for stock verification, skill verification and training of the computer users