CakeResume Talent Search

上級
On
4〜6年
6〜10年
10〜15年
15年以上
Avatar of Tomy Aryanto Nainggolan.
Avatar of Tomy Aryanto Nainggolan.
Customer Service Team Lead @PT Aplikanusa Lintasarta
2020 ~ 現在
Team Leader
3ヶ月以内
ma JanuaryDecember 2019 Customer Care Quality Assurance PT Perdana Perkasa Elastindo Listening to recorded customer interactions and evaluating Inbound/Outbound Helpdesk Corporate Indosat performance against established quality standards Providing feedback to Inbound/Outbound Helpdesk Corporate on areas for improvement and identifying best practices Creating and updating quality assurance training materials for Inbound/Outbound Helpdesk Corporate Identifying and reporting trends in customer complaints and issues to management Working with management to develop and implement strategies to improve customer service Participating in the hiring process for new Inbound/Outbound Helpdesk Corporate Participating in training and development sessions for
Microsoft Office
MS Excel
Analisis
就職中
フルタイム / リモートワークに興味あり
6〜10年
Universitas Mercubuana Jakarta
Electrical Engineering

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2
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"business development"
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UI designer -UX
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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
1年以上
Customer success
CEAT
2020 ~ 2021
Dehradun, Uttarakhand, India
Professional Background
現在の状況
求人検索の進捗
Professions
Fields of Employment
広告
職務経験
2〜4年
Management
I've had experience in managing 10-15 people
スキル
Word
Excel
Customer Service
Google Drive
Sales & Marketing
Salesforce
Team Leadership
言語
English
ビジネスレベル
Job search preferences
希望のポジション
Management trainee
求人タイプ
フルタイム
希望の勤務地
リモートワーク
リモートワークに興味あり
Freelance
いいえ。
学歴
学校
IBS Hyderabad
専攻
MBA
印刷

seemant khanna

Customer success

Experienced in customer success bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

  Dehradun, Uttarakhand, India

Work Experience

Management trainee  •  CEAT

1.Assisted established management staff with operational oversight, business development and process improvement strategies.
2. Devised processes to boost long-term business success and increase profit levels.
3. Working with distributors and dealers to make sure goals are achieved.
4.Developed documentation and logs of implemented solutions and generated and submitted reports.
5. Handling team of 15+ people to make sure they are working on the given target.
6.Making sure dealers and distributors are giving optimum business to the company

December 2020 - August 2021

Trainee  •  Amul

1. Attended training courses to build understanding of
processes, techniques and industry.
2. Recommended changes, improvements or
enhancements in products to product development
team based on customer feedback.
3. Gained customer acceptance by demonstrating
cost reductions and operations improvements.
4. Cross selling and upselling of Amul products .
5. Working with distributors of the company to make
sure they are giving optimum business .

February 2019 - May 2019

cafe manager  •  Cafe coffee day

1. Trained cafe employees to consistently exceed
    customers' expectations and provide superior
    service.
2. Working with Big giants of the company to make
    sure they are always working with cafe coffee day.
    Increasing the customer retention rate.
3. Cross selling and upselling of Cafe coffee day
    products.
4. B2B tie up .

September 2017 - May 2018

Education

2018 - 2020

IBS Hyderabad

MBA

2013 - 2016

IHM

Bsc. In Hospitality and Hotel Administration

2012 - 2013

C.B.S.E Board

Class XII

Skills


  • Word
  • Excel
  • Customer Service
  • Google Drive
  • Sales & Marketing
  • Salesforce
  • Team Leadership

Languages


  • English — Professional
Resume
プロフィール

seemant khanna

Customer success

Experienced in customer success bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

  Dehradun, Uttarakhand, India

Work Experience

Management trainee  •  CEAT

1.Assisted established management staff with operational oversight, business development and process improvement strategies.
2. Devised processes to boost long-term business success and increase profit levels.
3. Working with distributors and dealers to make sure goals are achieved.
4.Developed documentation and logs of implemented solutions and generated and submitted reports.
5. Handling team of 15+ people to make sure they are working on the given target.
6.Making sure dealers and distributors are giving optimum business to the company

December 2020 - August 2021

Trainee  •  Amul

1. Attended training courses to build understanding of
processes, techniques and industry.
2. Recommended changes, improvements or
enhancements in products to product development
team based on customer feedback.
3. Gained customer acceptance by demonstrating
cost reductions and operations improvements.
4. Cross selling and upselling of Amul products .
5. Working with distributors of the company to make
sure they are giving optimum business .

February 2019 - May 2019

cafe manager  •  Cafe coffee day

1. Trained cafe employees to consistently exceed
    customers' expectations and provide superior
    service.
2. Working with Big giants of the company to make
    sure they are always working with cafe coffee day.
    Increasing the customer retention rate.
3. Cross selling and upselling of Cafe coffee day
    products.
4. B2B tie up .

September 2017 - May 2018

Education

2018 - 2020

IBS Hyderabad

MBA

2013 - 2016

IHM

Bsc. In Hospitality and Hotel Administration

2012 - 2013

C.B.S.E Board

Class XII

Skills


  • Word
  • Excel
  • Customer Service
  • Google Drive
  • Sales & Marketing
  • Salesforce
  • Team Leadership

Languages


  • English — Professional