Experienced IT professional with 5 years in the field. Committed to decreasing down time and efficiency across all platforms. Looking for a forever company where I can continue to grow and learn daily. I go out of my way for all customers and always leave a great impact upon arrival and departure.
July 2023 - Present
I was assigned to our largest client as the on-site IT technician. Our work days would vary from day to day depending on the work that was needed.
Configured VM's, GPO's, Access Points, Cisco Switches, Sophos Switches, and Meraki Firewalls.
Any escalated tickets from the help desk would become escalated to us, we would be the last point of Escalation.
Mimecast training
Egnyte training.
Active Directory knowledge (4-5 Years)
Microsoft Entra\Azure Knowledge
Replacing Servers, switches, firewalls, access points and all other IT equipment.
Registry editing knowledge.
Cable Management
October 2022 - July 2023
Assisted customers calling in with any computer related issues whether it was software or hardware related.
Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls.
Assisted on the phone with any copier customers that had error codes on their devices. (Sharp, HP, and Canon MFPS.)
2023 - 2023
2022 - 2023
2019 - 2022
Experienced IT professional with 5 years in the field. Committed to decreasing down time and efficiency across all platforms. Looking for a forever company where I can continue to grow and learn daily. I go out of my way for all customers and always leave a great impact upon arrival and departure.
July 2023 - Present
I was assigned to our largest client as the on-site IT technician. Our work days would vary from day to day depending on the work that was needed.
Configured VM's, GPO's, Access Points, Cisco Switches, Sophos Switches, and Meraki Firewalls.
Any escalated tickets from the help desk would become escalated to us, we would be the last point of Escalation.
Mimecast training
Egnyte training.
Active Directory knowledge (4-5 Years)
Microsoft Entra\Azure Knowledge
Replacing Servers, switches, firewalls, access points and all other IT equipment.
Registry editing knowledge.
Cable Management
October 2022 - July 2023
Assisted customers calling in with any computer related issues whether it was software or hardware related.
Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls.
Assisted on the phone with any copier customers that had error codes on their devices. (Sharp, HP, and Canon MFPS.)
2023 - 2023
2022 - 2023
2019 - 2022