Clinical Services Coordinator  •  Sunstar Paramedics

February 2018 - Present

• Coordinate the company's AHA and NAEMT training center's.
• Coordinate, schedule, and instruct new-hire training, AHA, NAEMT, and continuing education classes.
• Ensure the successful onboarding, orientation, and continuing education/training of the entire employee group.
• Assist and/or maintain employee certification and educational records.
• Assist with education and training of employees related to clinical standards and skill maintenance.
• Tracking and trending of clinical issues identified through PCR audits, Clinical Data Analysis, and Quality Assurance Reviews.
• Oversee and monitor the FTO & Instructor cadre. Review student class surveys, audit instructor classes, clinical performance indicators, and patient engagement surveys.
• Gather, compile, and organize pertinent quality metrics into a monthly issued FTO Report Card, providing constructive feedback and monitoring overall performance.
• Function as a professional ambassador to our partners in the community.
• Ensure compliance with all local, state, and federal laws as well as company policies and procedures (HIPAA, Sunstar Paramedics Employee Handbook, Pinellas County EMS Rules & Regulations, OSHA, etc.).

Community Coordinator & Broadcast Talent  •  Epic Games

January 2017 - February 2018

• Planned and executed community strategies that engaged the player-base.
• Provide pre- and post-game coverage of Esports events, including interviews with players and coaches, as well as live play-by-play coverage during the game or event.
• Make promotional appearances at public or private events
• Generated compelling content and engaged in meaningful interactions with players
• Provided feedback to game teams on the community’s general sentiment, new ideas, and top concerns
• Organized large-scale regular communication strategies on development topics, ongoing updates, and where necessary.

Paramedic  •  Wake County Emergency Medical Services

January 2015 - December 2016

•Performed advanced life support skills utilizing liberal standing order protocols to guide patient care
•Provide comfort and compassion to patients and family
•Interview and assess patients to identify chief complaints, obtain relevant information & identify alternative solutions if necessary
•Respond to requests for service whenever and wherever needed to include all times of the day and all types of weather
•Complete documentation through patient care reporting systems.
•Effectively and efficiently utilize technology such as in-vehicle navigation, biomedical equipment, and computer-aided dispatch.
•Effectively and respectfully communicate through written, oral and visual means with all individuals and groups of individuals

EMT - Paramedic Field Training Officer  •  Sunstar Paramedics

November 2008 - February 2015

•Provided quality, compassionate patient care by maintaining a sophisticated understanding & knowledge of PCEMS medical protocols
•Assessed and treated all medical situations while maintaining the highest standard of patient care and professionalism.
•Promoted a positive and professional working relationship with colleagues, supervisors, community partners, and other individuals within the PCEMS system
•Consistently instituted best practices and appropriate emergency therapy needed to save lives.
•Provided training & mentorship to newly hired EMTs and Paramedics, helping them develop effective communication skills, strong clinical judgment, and perceptive critical thinking.

2009 - 2010

Southeastern College

EMT - Paramedic Diploma