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4 à 6 ans
6 à 10 ans
10 à 15 ans
Plus de 15 ans
Past
Peformance & Mental Coach @Onic Esports2019 ~ 2021
・
Marketing
Dans 1 mois
strategies, mechanics, communication, and team coordination. 4. Collaborate with the coaching staff to create a cohesive training plan that aligns with the team's overall goals and objectives. 5. Provide feedback and constructive criticism to players in a supportive manner to help them reach their full potential. 6. Analyze gameplay footage and statistics to identify areas for improvement and track progress over time. 7. Assist players in managing performance-related stress and pressure, and provide mental coaching strategies to enhance their resilience and mental toughness. 8. Stay updated on the
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Universitas Katolik Atmajaya Jakarta
・
Akuntansi
Past
Staff Software Engineer @VicOne (A subsidiary of Trend Micro)2021 ~ 2023
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軟體工程師
Dans 1 mois
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
Yuan Ze University
・
Electrical Engineering (Group: Digital Technology)
產品總監 @禾亞數位科技股份有限公司2022 ~ Présent
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Product manager, Senior Product Manager, Product Director
Dans 1 mois
Functional collaboration Schedule, Cost, and Risk management Work Experience Group Product Manager HOYA BIT Ltd. | JulPresent Responsibilities Organize and drive product strategy, roadmaps, and milestones to achieve long-term goals. Iterate on web, Android, and iOS multi-platform products through research and data analysis. Conduct research for potential products to support company expansion into new business areas. Manage the product life cycle to ensure timely delivery, quality, and effectiveness tracking. Establish and manage Scrum processes, guiding the team to improve collaborative efficiency. Facilitate consensus on product priorities, documentation, and cross-departmental collaboration. Collaborate
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
10 à 15 ans
國立台灣科技大學 National Taiwan University of Science and Technology
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電機工程系Product Design Consultant @Freelancer2023 ~ 2024
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UX Researcher / UIUX Designer / Product Designer
Dans 1 mois
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Shih Chien University
・
B.F.A Communication Design
Inside Sales Business Development @TDCX Malaysia2021 ~ Présent
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主管職
Dans 1 mois
contact C Level Client, build quick rapport, assess needs. Execute outbound prospecting campaigns to source contact, engage prospective clients interested in evaluating GCP. Cross functional working with Marketing, CE, DA, GWS Team for multiple target. Certification－ Cloud Digital Native (Proven) Achieve 100% Quarterly sales quota according to Potential Client develop and dig out value information push to sales goal. Integrated Marketing Consultant (Hybrid) Freelance/ Taipei, Taiwan/ JuneAug 2023, 5 years 3 months Client Sources: Self Development, Brand of mouths, Self Fan Page. Work with Multiple Client on Digital Marketing by Project Base, Depends
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
國立台灣大學
・
生物產業傳播暨發展學系Past
Product Development Specialist @Emporium Corporation2021 ~ 2024
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商務開發、專案管理、產品開發
Dans 1 mois
import and export via air and sea freight. Conducted product testing, coordinated import procedures, and oversaw component inspections to ensure product compliance. Represented the company during overseas business trips to the United States, South Korea, and Thailand, conducting market research both online and in physical markets to identify potential products for development. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new products. Tracked and evaluated product performance, and provided training
Sans Emploi
・
Prêt à l'interview
Temps plein / Uniquement Travail à distance
6 à 10 ans
北九州YMCA
・
Japanese
Past
Marketing Associate @CipherLab Co., Ltd2023 ~ 2024
・
Sales and Marketing Specialist
Dans 1 mois
on Amazon, gain optimization feedback for customer review, evaluate cost and feasibility. Pre-sales • CYBERBIZ 順立智慧股份有限公司 五月十月 2022 Lead Growth: Identified prospects & grow warm leads. 200/week. Email Marketing: Created compelling content to engage potential customers, resulting in a cold email open rate of 13% and a click-to-open rate of 9%. B2B Sales Outreach: Secured one of the top key accounts within the biotech industry in 3 months. Social Media: Content generation and visual design. Webinar Coordination: Coordinated at
Sans Emploi
・
Prêt à l'interview
Temps plein / Je ne suis pas intéressé par le travail à distance
10 à 15 ans
國立臺北大學 National Taipei University
・
Foreign Language and Applied Linguistics
Freelance Product Designer (Available for Contracts) @Self Employed2023 ~ Présent
・
Senior UI/UX designer / Product designer
Dans 1 mois
Contracts) Self Employed Client: GoalsMapper - Conducted comprehensive user research to inform product and user experience directions. - Worked with stakeholders to actualize concepts, going from inception to high fidelity prototypes. - Enhanced existing products and designs through strategic improvements. Client: Zypsy - Collaborated in storyboarding and user flow ideation for potential products. - Assisted in Lo-Fi UI design work. - Researched on and assisted in various legal related work. DecemberMarch 2023 Creative Content Writer Zypsy - Successfully grew social media account followers through engaging and creative content strategies. - Developed and wrote in-depth threads and articles on various
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Tampere University
・
Human Technology InteractionOperation & Marketing Director / US & SEA Region @17LIVE Inc.2021 ~ Présent
・
Marketing or Operation Manager / Director
Dans 1 mois
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
10 à 15 ans
Birmingham City University
・
Events and Exhibition Management
Frontend Developer @Morrison Express Corp.2022 ~ Présent
・
Frontend Developer
Dans 1 mois
Eason Liu Front-End Developer New Taipei City, Taiwan Focusing on leveraging the most suitable technologies to create user-centric web experiences. Overview - In my previous positions, I have worked with front-end frameworks including Vue 2, Vue 3 and React 16+, demonstrating flexibility in adapting to the development frameworks utilized by different teams, Currently working with React.js in my job. - Carefully consider potential problems and propose solutions or efficiency improvements w hen assigned a project or task. - Passionate about exploring new technologies and tackling new challenges. I diligently address issues and constantly
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
FengChia University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Statut Actuel
Sans Emploi
Progrès de la Recherche d'Emploi
Professions
Customer Success Manager
Fields of Employment
Information Services
Expérience Professionnelle
4 à 6 ans
Management
I've had experience in managing 5-10 people
Compétences
Langues
Job search preferences
Position Désirée
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Type d'emploi
Temps plein
Lieu Désiré
Taiwan
Travail à distance
Intéressé par le travail à distance
Freelance
Non.
Éducation
École
National Taiwan University
Spécialisation
Political Science
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)