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4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
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曾任
專案行銷企劃 @山海觀國際整合行銷有限公司
2023 ~ 2024
Community Management / Social Media Marketing / Senior Copywriter
一個月內
Word
PowerPoint
Excel
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Chung Hua University (CHU) 中華大學
觀光會議與展覽規劃學位學程
Avatar of 蔡永軒 ShaneTsai.
Avatar of 蔡永軒 ShaneTsai.
曾任
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
一個月內
品牌露出、受訪種子人員訓練。 Arrangement and planning of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活
Word
ERP
Microsoft Office
待业中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
臺北市立大學
環境教育與資源所
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曾任
品牌行銷企劃 Brand Marketing Specialist @乂迪生教育科技有限公司
2022 ~ 2023
企劃、文案或編輯
一個月內
Google Drive
Photoshop
Notion
待业中
正在积极求职中
全职 / 我只想远端工作
6 到 10 年
國立台北科技大學 NTUT
建築系
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Avatar of the user.
Brand Strategy Manager @12Group_Creative Concept
2023 ~ 现在
品牌經理
一個月內
Brand Management
Branding and Marketing
Strategic Planning
就职中
目前会考虑了解新的机会
全职 / 暂不考虑远端工作
10 到 15 年
Chinese Culture University
廣告學系
Avatar of Amalia Maryunita.
Avatar of Amalia Maryunita.
Head of Content & Community @theAsianparent
2023 ~ 现在
三個月內
our community. I am always eager to learn new skills and collaborate with other creative professionals. Work Experience Head of Content & Community • theAsianparent NovemberPresent | Taipei, Taiwan Managing Community (VIParents), Social Media, Editor (Web) & Partnership team Influencer Partnership & Community Manager • theAsianparent MayOctober 2023 | Taipei, Taiwan As an Influencer Partnership & Community Manager at TheAsianParent, I have the privilege of overseeing Southeast Asia's largest mom community, VIParents. Our mission is to empower mothers to become influencers and generate additional income from the comfort of their homes. In this role, I primarily focus on: - VIParents Community Management: I am
Marketing Strategy
Excel
Word
就职中
目前会考虑了解新的机会
全职 / 对远端工作有兴趣
6 到 10 年
BINUS University
Marketing/Marketing Management, General
Avatar of Ifiok Uyanga.
Avatar of Ifiok Uyanga.
Graphics Designer @Nick Xchange
2024 ~ 现在
Community Manager
一個月內
JanuaryAugust 2023 Content Creation. Brand Ambassador Paribus Protocol DecemberMay 2023 Content Creation Brand Ambassador Probinex.com JulyMarch 2023 Content Creation Brand Ambassador Skaflic NovemberFebruary 2023 Content Creation Brand Ambassador Metatower NovemberJanuary 2023 Content Creation Brand Ambassador Ankr protocol AugustNovember 2022 Content Creation Moderator Dexsport.io JanuaryFebruary 2022 Community management EducationAkwa Ibom State University - Nigeria Marine Science Skills Design Tools Illustrator Photoshop Invision Recommendations Mr. Francis Edem Blockchain Enthusiast It’s my absolute pleasure to recommend Ifiok Uyanga for the Community Manager position in your project. Ifiok and I worked together at Dexsport Gaming platform Company
Moderator
community management
Infographics
就职中
目前会考虑了解新的机会
全职 / 对远端工作有兴趣
4 到 6 年
Akwa Ibom State University - Nigeria
Marine Science
Avatar of Shirley Ke.
Avatar of Shirley Ke.
Senior Product Marketing Manager @Omnichat
2021 ~ 现在
Senior Marketing Manager/Marketing Director
一個月內
in B2B Marketing Familiar with SEO skills and content marketing strategies Enthusiastic about creating community and making connections Co-produce a personal finance podcast with more than one million total plays [email protected] Work Experience Senior Marketing Manager • Omnichat OctoberPresent Social Media and Community Manager • Omnichat SeptemberOctober 2021 Omnichat is a conversation commerce Saas startup. To achieve the goals of the growth marketing team, I procure leads through content marketing, social media marketing, email marketing, and event marketing. 【Social Marketing and Community Management】 Create informative content to drive awareness and trust
Google Analytics
SEO Copywriting
Email Marketing
就职中
目前会考虑了解新的机会
全职 / 对远端工作有兴趣
4 到 6 年
國立臺灣大學
政治學系
Avatar of Jerry Weng.
Avatar of Jerry Weng.
曾任
Executive Director (Blockchain-themed media) @None Group
2023 ~ 现在
Business Development, Product Manager, Project Management, Business Operations, Process Design
一個月內
themed media) • None Group AprilPresent .Establish and spearhead Taiwan's most entertaining blockchain-themed media outlet. . Leverage current popular short videos, combined with YouTube, podcasts, social media, and articles, to share the latest Web3 news. . Manage a diverse team of over 10 professionals across video production, text editing, community growth, and business development sectors. Marketing Director (Layer 1 Public Blockchain) • ThunderCore JanuaryJanuary 2023 . Planned and executed a global marketing strategy for a renowned Layer 1 blockchain project, enhancing brand visibility and community loyalty through media exposure, content marketing, community management, and establishing strong ecosystem partnerships. . Assembled
Communication
Quick Learner
Negotiation
待业中
全职 / 对远端工作有兴趣
15 年以上
University of Bradford
International Business and Management
Avatar of 葉韋宏 Ian Yeh.
Avatar of 葉韋宏 Ian Yeh.
EC行銷業務 @台灣萬代南夢宮有限公司
2020 ~ 现在
加密貨幣相關工作
一個月內
JLPT N1 日本國際交流基金會與日本國際教育協會(現日本國際教育支援協會) 發照日期 七月 2017 · 永久有效 技能 Skill Effective communication Digital logic & marketing Community management Tools Office 365 notion Facebook,Instagram, X,Telegram Language Chinese English Japanese 工作經歷 EC行銷業務 台灣萬代南夢宮有限公司 • 四月Present 1.協助IP擴展及EC業務拓展
Word
PowerPoint
Excel
就职中
全职 / 我只想远端工作
4 到 6 年
國立高雄科技大學(原國立高雄第一科技大學)
logistics management
Avatar of Patxi Gadanon.
Avatar of Patxi Gadanon.
Senior Web Manager @Colart
2017 ~ 2018
Senior Digital Manager / Data Scientist
三個月內
Patxi Gadanon I am a bilingual senior Digital Marketing Manager with more than 20 years’ international experience in digital marketing in B2B and B2C companies in the UK and Spain. I am looking for a challenging senior role in digital marketing ,data analysis or growth hacking helping companies grow their reach and revenue using data to drive strategic decisions. My key skills are strong motivation, initiative and creativity in solving problems arising from busy client-facing environments. I am customer-focused, a good team player and an empathetic and understanding leader. Pamplona, Spain patxigad@gmail
Digital Marketing
Web
Web Analytics
全职 / 对远端工作有兴趣
15 年以上
OBS Business School, University of Barcelona
Community Management

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问题解决能力
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超過一年
Account Manager|Customer Success
SHOPLINE
2020 ~ 2020
Taipei City, Taiwan
专业背景
目前状态
待业中
求职阶段
专业
客户成功经理
产业
资讯服务
工作年资
4 到 6 年
管理经历
我有管理 5~10 人的经验
技能
Client-relationship building and nurturing
Multi-project management
Cross-sectoral communication
Know-how development
Problem-solving
Data-analyzing
Account Management
语言能力
求职偏好
希望获得的职位
Customer Success / Marketing Specialist / Account Executive / Operation / Community
预期工作模式
全职
期望的工作地点
Taiwan
远端工作意愿
对远端工作有兴趣
接案服务
学历
学校
National Taiwan University
主修科系
Political Science
列印

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)

简历
个人档案

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)