CakeResume 找人才
进阶搜寻
On
4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
曾任
Customer Service @HIGOGAME PTE LTD2023 ~ 2023
・
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員，總機接待人員，秘書，國外業務
兩個月內
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Universitas Prima Indonesia
・
HUMAN RESOURCES MANAGEMENT曾任
Customer Service Representative @GraPARI Telkomsel2021 ~ 2023
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Administration Staff and Customer Service
半年內
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Universitas Putra Indonesia (UNPI)
・
Manajemen
曾任
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
一個月內
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
University of Brawijaya
・
Computer Science待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
National Chi Nan University
・
Computer Science & Information Engineering曾任
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
一個月內
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
University of Phoenix
・
Business Administration and Management
Regional Key Account Manager SaaS & - West India @Work Store Limited2023 ~ 现在
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Area sales manager & Regional sales manager Key Account Manager
兩個月內
Kumar Divyaprakash Hi, I am Kumar an Experienced Strategic Key Account Manager adept at cultivating relationships with Key Decision Makers and Department Heads within strategic regional accounts. Proven success in developing and implementing effective strategies to expand business and drive revenue growth. A collaborative leader focused on maximizing client satisfaction and fostering long-term partnerships. I've actively pursued various workshops, including those in AI chatbot prompt engineering and LinkedIn lead generation, to enhance my skills for daily work responsibilities. Concurrently, I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
ITM Group of Institutions
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Marketing
曾任
Assistant Accounting Finance Manager @Vacation Homes 3652019 ~ 现在
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Administration Staff and Customer Service
一個月內
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
Carlos Hilado Memorial State University
・
Education
Quality Team Leader @CreditEnable2023 ~ 现在
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Assistant Manager Training and Quality
兩個月內
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
就职中
・
正在积极求职中
全职 / 暂不考虑远端工作
6 到 10 年
MUMBAI UNIVERSITY
・
Commerce
曾任
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
一個月內
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
待业中
・
正在积极求职中
全职 / 我只想远端工作
6 到 10 年
Jospeh S. Clark Preparatory
・
*
sales @PT Mitsubishi Motors Kramayudha Indonesia2021 ~ 现在
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Administrator, Virtual Assistant, Customer Service
一個月內
indah marketing My name is Indah, I am a dedicated professional with experience in the field of Marketing and Digital Marketing. I have an educational background in Information Systems and have worked in various companies where I have developed strong skills in the World of Marketing. During my career, I have been involved in various projects involving Marketing and have managed to achieve significant results. I am confident in my abilities for Digital Marketing-Web Design -Translation(Eng-Eng) -Image Editing, as well as collaborating with a team to achieve common goals.In addition, I am
就职中
・
正在积极求职中
兼职 / 对远端工作有兴趣
10 到 15 年
Institut Teknologi Sepuluh Nopember
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sistem informasi最轻量、快速的招募方案，数百家企业的选择
搜寻简历，主动联系求职者，提升招募效率。
- 浏览所有搜寻结果
- 每日可无限次数开启陌生对话
- 搜尋僅開放付費企業檢視的简历
- 检视使用者信箱 & 电话
搜寻技巧
1
Search a precise keyword combination
senior backend php
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
职场能力评价定义
专业技能
该领域中具备哪些专业能力（例如熟悉 SEO 操作，且会使用相关工具）。
问题解决能力
能洞察、分析问题，并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对，并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法，且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序，有效运用时间，准时完成工作内容。
团队合作能力
具有向心力与团队责任感，愿意倾听他人意见并主动沟通协调。
领导力
专注于团队发展，有效引领团队采取行动，达成共同目标。
专业背景
目前状态
待业中
求职阶段
专业
客户成功经理
产业
资讯服务
工作年资
4 到 6 年
管理经历
我有管理 5～10 人的经验
技能
语言能力
求职偏好
希望获得的职位
Customer Success / Marketing Specialist / Account Executive / Operation / Community
预期工作模式
全职
期望的工作地点
Taiwan
远端工作意愿
对远端工作有兴趣
接案服务
否
学历
学校
National Taiwan University
主修科系
Political Science
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)