CakeResume 找人才

進階搜尋
On
4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
Avatar of Boris.
Avatar of Boris.
曾任
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司
2018 ~ 現在
Team Leader
兩個月內
Chen, Po-Xun Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects . Flexibility , resilience , honesty , curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate. Date of Birth:︱Nationality: Taiwanese [email protected] Work Experience Transcosmos Taiwan FebruaryPresent, Customer Service Trainer Achievement: Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects. Collaborating with
leadership
Communication
Process Improvement
待業中
正在積極求職中
全職 / 對遠端工作有興趣
4 到 6 年
淡江大學 Tamkang University
法文
Avatar of Mrs Kavita.
Avatar of Mrs Kavita.
Primary School Science Teacher @Aditya Dev Publuc School
2013 ~ 2014
Teacher
一個月內
Mrs Kavita Teacher MumbaiI'm a preschool teacher with 5 years of experience. I love creating fun activities that help kids learn and grow. I focus on making sure each child gets the support they need to succeed. I enjoy building relationships with kids, parents, and other teachers. I'm always learning new ways to be a better teacher and help kids thrive. Work Experience Pre School Year Three Kangaroo kids international preschool MayPresent Planning Fun Learning: Come up with cool things for kids to learn and do that match their age and interests.
Leadership + Management
Communication & relationship-building skills. Listen attentively
Teamwork
就職中
正在積極求職中
全職 / 對遠端工作有興趣
4 到 6 年
HNBG College , Kumaun University
Bachelor of Education (B.Ed)
Avatar of the user.
Avatar of the user.
產品總監 @禾亞數位科技股份有限公司
2022 ~ 現在
Product manager, Senior Product Manager, Product Director
一個月內
Team Leadership
Product Management
Product Planning
就職中
正在積極求職中
全職 / 對遠端工作有興趣
10 到 15 年
國立台灣科技大學 National Taiwan University of Science and Technology
電機工程系
Avatar of Mike Shih.
Avatar of Mike Shih.
曾任
Sustaining Engineering Leader - TPO (TPM) @Keurig Dr Pepper Inc.
2020 ~ 2023
Project Lead / Tech Lead / Team Lead / Technical Manager
一個月內
Mike Shih Mike is an easy going individual who enjoys challenging and diverse roles and is confident working with technical expert members or team from any industry. Also good at communicating with others. When facing with troubles, I can deal with them calmly. And also, I am good at logical analysis, strong sense of responsibility, leadership and management skills, communication skills and organizational skills, as well as team core cohesion. The technical design activity will start from study marketing department product spec or custom product requirement to design relative mechanical structure and component parts and product
Technical Project Leadership · Development and definition of the project scope. · Manufacturing Process Improvement · Cost saving for MP project · Technical Product Development · Project managements · Engineering Management
待業中
正在積極求職中
全職 / 對遠端工作有興趣
15 年以上
Nan Jeon University of Science and Technology
Science and Technology
Avatar of Dylan Gurley.
Avatar of Dylan Gurley.
General Manager @Oreilly Auto Parts
2019 ~ 現在
Any
一個月內
United [email protected] Work Experience NovemberPresent Tuscaloosa AL and Winfield AL General Manager Oreilly Auto Parts Overall General management of store, sales, payroll, staffing, training, and anything else to ensure store is as operable as possible. Overall I have ran the store on Skyland Boulevard and before that I ran and opened the store in Winfield AL as well. Stared out in the company in 2017 as general help and moved up to GM by 2019 EducationChristian Family Academy General Studies Overall just Basic Studies Skills Communication Determination Leadership Focused Honest Dependable Languages English — Fluent
Communication
Determination
Leadership
就職中
正在積極求職中
全職 / 暫不考慮遠端工作
6 到 10 年
Christian Family Academy
General Studies
Avatar of the user.
Avatar of the user.
Product Design Consultant @Freelancer
2023 ~ 2024
UX Researcher / UIUX Designer / Product Designer
一個月內
User Interfaces
Service Design
User Research
就職中
正在積極求職中
全職 / 對遠端工作有興趣
4 到 6 年
Shih Chien University
B.F.A Communication Design
Avatar of Ivy Skipper.
Avatar of Ivy Skipper.
Sales Consultant/Content creator @YBA Marketing
2022 ~ 現在
三個月內
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Communication
Customer Relationship Management (CRM)
Sales & Marketing
就學中
正在積極求職中
兼職 / 對遠端工作有興趣
4 到 6 年
Western Governors University
Educational Sciences
Avatar of the user.
Avatar of the user.
曾任
English Teacher @Brigif Mekanis 1 PIK/JS
2023 ~ 現在
Administration Staff, Secretary, Human Resources, Trainer, Bussiness Development, Customer Relationship Management, marketing
一個月內
Public Speaking & Relations
Customer Service
assistant manager
待業中
正在積極求職中
全職 / 對遠端工作有興趣
6 到 10 年
Universitas Paramadina
Psikologi
Avatar of Nurudin.
Avatar of Nurudin.
Operations Supervisor @Bukalapak
2022 ~ 2024
Sales Supervisor
三個月內
Nurudin East Jakarta, East Jakarta City, Jakarta, Indonesia | [email protected] |https://www.linkedin.com/in/nurudin-4334a4251/ I am a person who is disciplined and has a high desire to develop, problem-solving skills and a high curiosity and absorb input and carry out according to instructions. Pengalaman Kerja Operations Supervisor • PT. Bukalapak JanuariJanuari 2024 | Lebak bulus, Jakarta Selatan Operation supervisor ( JuniDesemberLeading a team consisting of Sales, After Sales, and inventory control - Ensure stable sales and generate new ideas in marketing to increase sales - Maintain service quality according
Word
Excel
powerpoint
就職中
正在積極求職中
全職 / 對遠端工作有興趣
6 到 10 年
Universitas Nusa Mandiri
Sistem Informasi
Avatar of Gary Lin.
Avatar of Gary Lin.
Staff Software Engineer @全得資通有限公司
2019 ~ 現在
Staff software engineer
一個月內
Gary Lin Flutter Expert | Tech Expert in delivering high-quality solutions. I am an engineer, architect, designer, mentor, technician, evangelist, and troublemaker. I love exploring and experimenting with new things, not just technology but anything. With over 10 years of software development experience, I excel not just in mobile app and server-side engineering, but also in creating design systems, managing cloud services, and making CICD workflows, systems design, microservice, and a lot more. Solving problems is my daily routine, and um… sometimes making troubles a little… maybe a lot? It can be a simple code
Flutter App Developement
iOS App Development
Android App Development
就職中
正在積極求職中
全職 / 對遠端工作有興趣
6 到 10 年
The University of Auckland
Computer Science

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職場能力評價定義

專業技能
該領域中具備哪些專業能力(例如熟悉 SEO 操作,且會使用相關工具)。
問題解決能力
能洞察、分析問題,並擬定方案有效解決問題。
變通能力
遇到突發事件能冷靜應對,並隨時調整專案、客戶、技術的相對優先序。
溝通能力
有效傳達個人想法,且願意傾聽他人意見並給予反饋。
時間管理能力
了解工作項目的優先順序,有效運用時間,準時完成工作內容。
團隊合作能力
具有向心力與團隊責任感,願意傾聽他人意見並主動溝通協調。
領導力
專注於團隊發展,有效引領團隊採取行動,達成共同目標。
超過一年
Account Manager|Customer Success
SHOPLINE
2020 ~ 2020
Taipei City, Taiwan
專業背景
目前狀態
待業中
求職階段
專業
客戶成功經理
產業
資訊服務
工作年資
4 到 6 年
管理經歷
我有管理 5~10 人的經驗
技能
Client-relationship building and nurturing
Multi-project management
Cross-sectoral communication
Know-how development
Problem-solving
Data-analyzing
Account Management
語言能力
求職偏好
希望獲得的職位
Customer Success / Marketing Specialist / Account Executive / Operation / Community
預期工作模式
全職
期望的工作地點
Taiwan
遠端工作意願
對遠端工作有興趣
接案服務
學歷
學校
National Taiwan University
主修科系
Political Science
列印

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)

履歷
個人檔案

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)