CakeResume Talent Search

Advanced filters
On
4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Steven.
Offline
Avatar of Steven.
Offline
Project Manager @明基電通
2022 ~ Present
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Within one month
My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience: 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals) Key Attributes: Rich project management experience, adept at coordinating internal operations and managing
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Yuan-Ze University
製造工程與經營管理系
Avatar of Nguyễn Văn Thắng.
Avatar of Nguyễn Văn Thắng.
Salesforce Developer & Administrator @One Mount
2020 ~ Present
Salesforce Developer, Administrator
Within one month
Salesforce Sales & Service Cloud. Education Duration University Major DegreeHanoi University of Science and Technology (HUST) Information System Good Working History Duration Company Department PositionPresent One Mount Group Enterprise Solutions Salesforce Senior SpecialistNF Software Software Development Salesforce DeveloperOlbius JSC Software Development Java Technical Leader Certification Certification Type Provider Release Date Service Cloud Consultant Salesforce Dec 2023 Platform Developer II Salesforce May 2023 Administrator Salesforce Dec 2022 Platform Developer I Salesforce Sep 2022 Pragmatic Scrum (Scrum Agile) hocvienagile.com Aug 2019 Language Skill Language Reading Listening Speaking Writing English Good Good Intermediate Intermediate Working Records Salesforce Sales & Service Cloud - One
salesforce
java
Employed
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
Trailhead by Salesforce
Customer Service Management
Avatar of the user.
Avatar of the user.
系統分析師 @翱騰國際科技股份有限公司
2022 ~ Present
軟體工程師
Within one month
HTML + CSS
JavaScript
C#.NET development
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
明新科技大學
電子工程系
Avatar of Jaheer Babu Dorigundla.
Avatar of Jaheer Babu Dorigundla.
Past
Associate Consultant @Capgemini Technology Services India Limited
2016 ~ 2019
Test Engineer/QA Analyst
Within six months
@gmail.com Skills Certifications ISTQB Foundation Level Certification Oracle cloud Infrastructure Foudations 2020 Associate Oracle Autonomous Database Cloud 2020 Specialist Certied SAFe 4 Devops Practitioner Oracle Database 11g : SQL Fundamentals Strengths Dedicated and responsible Flexible and easily adoptable Good communication skills Quick Learner Competencies I ncident and Problem management Application Support Customer Service Management Operations Setup Escalation management Test Management ITIL foundation Tools & PL Office 365 Microsoft Excel, Powerpoint, word Jira Confluence ServiceNow Windows server/Administration Active Directory Linux Work Experience SAWTEST, Lead Engineer, February 2021 ~ August 2023 Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO Locations
Reliability
Dedicated
Compatibility
Unemployed
Full-time / Interested in working remotely
4-6 years
JNTU
Bachelor of Technology in Electronics and Communication Engineering
Avatar of Anwar Solehudin.
Avatar of Anwar Solehudin.
Customer Service Supervisor - Hijra Bank @Hijra
2021 ~ Present
Customer Service Manager
Within one month
Pesanggrahan, South Jakarta, Indonesia Anwar Solehudin An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent
Communication
Customer Service Management
Customer Service Operations
Employed
Full-time / Interested in working remotely
4-6 years
Indonesia Banking School
Business Administration and Management
Avatar of the user.
Avatar of the user.
product manager @BitYard Exchange
2019 ~ Present
Product Manager
Within one month
axure
Employed
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
FCU , 逢甲大學
中國文學系
Avatar of Terri A. Clay.
Avatar of Terri A. Clay.
Owner/Operator @Twin Springs Farm
2001 ~ Present
Within one year
employee/ customer relationships. AugustJanuary 2013 Groom/ Trainer • Flying W Ranch I managed an upper level competition barn where I groomed , handled and prepared 30 plus equine athletes. I assisted with veterinary care, farrier care and trained and groomed for in-house training clinics as well as traveled with our team across several states. I learned an incredible amount of valuable skills in just over 5 years. MayAugust 2001 EducationUniversity of Tennessee Animal Science Skills Equine Therapy Equine Management Vaccinations Animal Welfare Equine Health Checks Customer Service Management Client Relations Languages English — Native or Bilingual
Equine Therapy
Equine Management
Vaccinations
Full-time
6-10 years
University of Tennessee
Animal Science
Avatar of the user.
Avatar of the user.
Head of Customer Support @Evanik Networks Private Limited
2023 ~ Present
Head of Customer Support
Within one year
Team Management
Communications
Discipline
Employed
Full-time / Interested in working remotely
More than 15 years
National Institute of Hotel Management
Diploma , Hotel , Motel , and Restaurant Management
Avatar of 張惟鈞.
Avatar of 張惟鈞.
專案管理Project Manager @Re-lab轉轉設計
專案管理Project Manager
More than one year
張惟鈞 Mike Zhang 29歲,6年專案經理經驗.役畢 專案經驗: -資訊分析整合及設計 -網站、客製系統、APP、動畫 善於溝通: -需求訪談解析、敏銳情緒洞察 -跨部門鏈結聚焦 解決與處理問題: -客戶想/要什麼、客戶情緒處理 -時程延宕、內部成本控管 專案管理Project Manager 台北
Word
Google Drive
PowerPoint
Full-time / Interested in working remotely
4-6 years
臺灣師範大學
教育心理與輔導學系
Avatar of FAISAL ALI SAYED.
Avatar of FAISAL ALI SAYED.
Direct Sales Supervisor @Pyypl Ltd.
2021 ~ Present
Direct Sales Supervisor
More than one year
FAISAL ALI SAYED Sales & Marketing PR & Event Management Al Nahda - Sharjah - UAE Extensively experienced professional with 6+ years of sales, production, event management, logistics coordination, customer service, and administration experience. Consistent ability to train, coach, and motivate Sales Representatives. Proven skills in people management and ability to manage performance and motivate staff. Seeking managerial assignments & responsibilities in the field of Sales, Marketing, Business Development, and Administration & Training with a growth-oriented organization of repute to utilize skill sets effectively/[email protected] Valid Driver's License Work Experience Direct Sales Supervisor
Organizational Skills
Microsoft Office
Sales & Marketing
Full-time / Interested in working remotely
4-6 years
Amity University Dubai
Bachelor of Business Administration, Marketing & PR

The Most Lightweight and Effective Recruiting Plan

Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.

  • Browse all search results
  • Unlimited access to start new conversations
  • Resumes accessible for only paid companies
  • View users’ email address & phone numbers
Search Tips
1
Search a precise keyword combination
senior backend php
If the number of the search result is not enough, you can remove the less important keywords
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Only public resumes are available with the free plan.
Upgrade to an advanced plan to view all search results including tens of thousands of resumes exclusive on CakeResume.

Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Project Manager
Logo of 明基電通.
明基電通
2022 ~ Present
Taoyuan, 桃園區桃園市台灣
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Customer Service Manager, Project Manager, Transportation Manager
Fields of Employment
Consumer Electronics, Electronics / Telecommunications, Manufacturing
Work experience
More than 15 years work experience (4-6 years relevant)
Management
I've had experience in managing 5-10 people
Skills
Word
PowerPoint
Excel
Microsoft Office
Photoshop
Communication
ERP
Analysis
Coordination
Project Management
Presentation
Cost Management
Languages
Chinese
Native or Bilingual
English
Intermediate
Job search preferences
Positions
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Job types
Full-time
Locations
Taipei, 台灣, New Taipei City, 台灣, Taoyuán, 台灣
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
Yuan-Ze University
Major
製造工程與經營管理系
Print

Steven

I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences.

Business & Project Management Experience:

  • 2 years as a Project Manager
  • 2 years as a Sales Manager/Project Manager (ODM/OEM)
  • 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy)

Supply Chain Management Experience:

  • 4 years as a Supply Chain Management Planner
  • 2 years in Customs
  • 3 years in Logistics Management

Customer Service Management Experience:

  • 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals)

Key Attributes:

  1. Rich project management experience, adept at coordinating internal operations and managing project costs, quality, and risks.
  2. Expert in budgeting and cost control, effectively reducing costs and enhancing profitability.
  3. Excellent communication skills, facilitating effective communication and coordination with clients, RD, and suppliers.
  4. Outstanding performance in business management, conducting market research and brand marketing to increase product visibility and market share.
  5. Positive and optimistic attitude, skilled in teamwork, fully committed to tasks, and able to effectively boost team performance.
  6. Possessing diverse skills, including project management, supply chain, logistics, and customs management, enabling coordination and execution across various domains.
  7. Demonstrated excellence in business experience, actively participating in the development and management of several significant projects.
  8. Well-educated background, a graduate of Yuan Ze University, with a solid academic foundation and professional knowledge.

  Taoyuan City, Taiwan   

工作經歷

Project Manager  •  明基電通

六月 2022 - Present

  1. Global Service Quality Project Management.
  2. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments.
  3. Government Project Service Cost Calculation.
  4. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination.
  5. Project Problem Solving and Tracking.
  6. Project Progress Planning and Management.
  7. Expense Audit and Review of Missing Components for Improvement.
  8. Financial Report Compilation and Analysis.
  9. Service Performance Indicator Statistics and Analysis.
  10. Compilation of Annual Budget Data from Various Business Units.
  11. Company Annual Budget Meeting Presentation.
  12. Salesforce System Platform Management and Maintenance.

Achievements:

1. Global Cost Savings:

Implemented cost-saving measures in the 2023 fiscal year, resulting in a total service cost reduction exceeding US$ 1.0 million. Meticulous budget planning and cost management significantly enhanced overall efficiency.

2. Business Collaboration and Revenue Growth:

Assisted the Sales team of a subsidiary in securing a contract with a prominent US university's display project, valued at over US$ 2.3 million. This achievement not only increased company revenue but also strengthened customer relations.

Sales Manager / PM  •  佳世達科技股份有限公司

七月 2020 - 六月 2022

  1. New Client Development and Visits:

    • Actively engaged in acquiring new clients and managing client visits.
  2. Customer Service Relationship Maintenance:

    • Maintained and strengthened customer service relationships to ensure satisfaction and loyalty.
  3. Problem Solving and Market Analysis:

    • Resolved issues promptly and conducted market analysis to adapt to changing market dynamics.
  4. NPI Development and Specification Confirmation:

    • Led New Product Introduction (NPI) development and ensured specification confirmation.
  5. NPI Development Cost Review:

    • Conducted cost reviews for NPI development projects.
  6. Project Quotation (RFQ/RFI) and Cost Analysis, Contract Management:

    • Managed project quotations, analyzed costs, and handled contract management.
  7. Customer Demand Management Mechanism:

    • Developed and implemented mechanisms for effective customer demand management.
  8. Production Manufacturing Delivery Responses:

    • Provided timely responses to production manufacturing delivery queries.
  9. Customer Sales Shipment Analysis:

    • Analyzed customer sales shipments to identify trends and opportunities.
  10. Financial Statement Compilation and Analysis:

    • Compiled and analyzed financial statements to guide decision-making.
  11. Inventory Management (Materials or Finished Products):

    • Oversaw inventory management for both materials and finished products.
  12. Cross-Department Communication and Coordination:

    • Facilitated communication and coordination across different departments.
  13. Project Problem Resolution and Tracking:

    • Resolved project-related issues and tracked progress effectively.
  14. Project Schedule Planning and Management:

    • Planned and managed project schedules to ensure timely completion.

Achievement:

  1. Comprehensive Project Management:

    • Successfully managed end-to-end project lifecycle from new product development to mass production.
    • Exhibited outstanding project management capabilities through effective communication and coordination, ensuring timely product entry into mass production.
  2. Client Relationship Management:

    • Proactively maintained strong relationships with clients, securing repeat orders from existing clients and winning new contracts.
    • Contributed to the company's stellar performance, generating approximately US$ 190 million in annual revenue.
  3. Cost Efficiency and Inventory Management:

    • Revitalized inventory management by reviewing existing materials, distinguishing reusable and resalable items.
    • Optimized inventory, resulting in cost savings exceeding NT$ 5 million and enhanced resource reuse benefits.

Sales Manager / PM  •  BenQ ESCO

八月 2015 - 七月 2020

  1. Energy Comprehensive Planning and Design:

    • Led design efforts for comprehensive energy planning, covering air conditioning, lighting, power, compressed air, waste heat recovery, and energy management.
  2. IoT/IoE and Energy Management System Planning and Design:

    • Developed plans and designs for IoT/IoE and energy management systems.
  3. Equipment Addition/Replacement Design Engineering:

    • Managed engineering designs for equipment addition and replacement.
  4. Energy Storage System Planning and Design:

    • Oversaw planning and design for energy storage systems.
  5. Large Equipment Leasing Projects:

    • Executed projects related to large equipment leasing.
  6. Electricity Price Energy Saving Project Planning:

    • Formulated plans for electricity price energy-saving projects.
  7. Customized Project Services and Solution Selection:

    • Provided customized project services and selected appropriate solutions.
  8. Project Planning, Implementation, and Business Development:

    • Planned, implemented, and tracked projects, concurrently managing business development and integration.
  9. Annual Performance Goal Setting and Budgeting:

    • Set annual performance goals and budgets.
  10. Project Customer Engagement and Business Development:

    • Engaged with project customers and developed new business opportunities.
  11. Market Trend Analysis and Competitor Comparison:

    • Conducted market trend analysis and competitor comparisons.
  12. Cross-Departmental Communication and Resource Integration:

    • Facilitated communication and resource integration across departments.
  13. Market Dynamics and Pricing Reporting:

    • Collected and reported market dynamics and pricing information.
  14. Customer Issue Assistance and Resolution:

    • Assisted and resolved customer issues.
  15. Solution Planning and Implementation Progress Integration:

    • Integrated solution planning and implementation progress.
  16. Financial Report Management and Analysis:

    • Managed and analyzed financial reports.
  17. Government Subsidy Project Coordination:

    • Coordinated government subsidy projects, including planning, project implementation, and fund arrangements.
  18. Government Tender Evaluation, Preparation, and Bidding Operations:

    • Evaluated, prepared, and participated in government tender processes.

Achievements:

  1. Implementation of Waste Heat Recovery System at 中美矽晶:

    • Successfully implemented a waste heat recovery and reuse cycle system.
    • Achieved annual savings exceeding NT$ 17 million in fuel costs.
    • Contributed NT$ 36 million in revenue.
  2. Waste Heat Recovery System Implementation at 世界先進 (三廠):

    • Implemented a waste heat recovery system at 世界先進 (三廠).
    • Realized annual savings exceeding NT$ 22 million in fuel costs.
    • Contributed NT$ 75 million in revenue.
  3. Energy-Efficient Design and LED Fixture Improvement at 欣銓科技:

    • Successfully implemented an energy-efficient design with circulating fans in a dust-free room and improved LED fixture structures.
    • Achieved annual savings exceeding NT$ 7 million in electricity costs.
    • Contributed NT$ 16.8 million in revenue.
  4. LED Replacement and Smart Energy Storage System at 統一超商7-11:

    • Led the comprehensive replacement of canopy lighting with LED and implemented a smart energy storage system.
    • Successfully achieved annual savings exceeding NT$ 3.6 million in electricity costs.
    • Contributed NT$ 35.5 million in revenue.
  5. Dual-Benefit Electrical Management System with Energy Storage at 其陽科技:

    • Implemented an electrical management system combined with an energy storage system, delivering dual benefits.
    • Successfully achieved annual savings exceeding NT$ 1 million in electricity costs.
    • Contributed NT$ 2.5 million in revenue.

Supply Chain Management Planner  •  明基電通

六月 2011 - 八月 2015

  1. Demand Forecast Planning:

    • Implemented demand forecast planning strategies.
  2. Supplier Production Data Integration:

    • Integrated production data from suppliers.
  3. Production Planning and Production-Sales Coordination:

    • Managed production planning and coordinated production-sales activities.
  4. Strategic Supply Planning:

    • Developed and executed strategic supply planning initiatives.
  5. Shipping Arrangements and Loading Rate Accounting:

    • Oversaw shipping arrangements and calculated loading rates.
  6. Supplier Invoicing Operations:

    • Conducted supplier invoicing operations.
  7. Supplier Evaluation Mechanism:

    • Implemented a supplier evaluation mechanism.
  8. New Supplier Introduction Evaluation and Review:

    • Evaluated and reviewed the introduction of new suppliers.
  9. Liability Scrap Cost Management:

    • Managed liability and scrap cost.
  10. NPI Implementation and EOL Management:

    • Oversaw New Product Introduction (NPI) and End-of-Life (EOL) management.
  11. Cross-Departmental Communication and Coordination:

    • Facilitated communication and coordination across departments.
  12. Project Problem Solving and Analysis:

    • Addressed project-related issues and conducted analysis.
  13. Project Planning and Progress Monitoring:

    • Developed project plans and monitored progress.
  14. Inventory Management and Report Analysis:

    • Managed inventory and analyzed reports.

Achievements:

  1. Implementation of Global Inventory Sales System (Oracle) and Grant Acquisition:

    • Successfully implemented the Oracle global inventory sales system, securing a Industrial Bureau grant of NT$ 6 million.
    • Reduced finished product inventory days from 30 to 20, saving costs of NT$ 810 million.
    • Improved global finished product order fulfillment rate from 93.8% to 95.99%.
    • Reduced spare parts scrap ratio from 16% to 5.8%, saving costs of NT$ 140 million.
  2. Enhancement of Overall Shipping Fulfillment Rate:

    • Effectively managed suppliers to increase the shipping fulfillment rate from 90% to 96%.
    • Generated approximately US$ 6 million in additional revenue.
  3. Transparent and Practical Supply Chain Management:

    • Implemented system-assisted and production-sales coordination mechanisms for transparent and practical supply chain management.
    • Enabled real-time information access and optimized sales combinations.

Customs Specialist  •  明基電通

六月 2009 - 六月 2011

  1. Customs clearance for import/export operations.
  2. Verification of government fees and taxes.
  3. Management of tariff mechanisms.
  4. Timeliness management in import/export customs clearance.
  5. Booking procedures for import/export goods.
  6. Transportation arrangement operations.
  7. Management of bonded warehouse inventory.
  8. Understanding of international trade terms and regulations.
  9. Risk assessment and management.
  10. Emergency problem resolution.
  11. Claims processing for cargo insurance.

Achievements:

  1. ECFA Early Clearance Tariff Investigation Summary: Completed and submitted the ECFA Early Clearance Tariff Investigation Summary, leading to annual savings of nearly NTD 100,000 in tariff exemptions for the company.

  2. Paperless Operation Process Improvement: Implemented paperless operation process improvements, resulting in monthly savings of nearly NTD 10,000 in photocopying expenses. Additionally, daily faxing and copying time were reduced by at least 1-2 hours, enhancing overall work efficiency.

Logistics Management  •  明基電通

六月 2006 - 六月 2009

  1. Transportation Cost Management:

    • Conduct annual bidding processes (RFI/RFQ) based on company route specifications, setting conditions and requirements.
    • Develop and implement packaging specifications for logistics providers to ensure safe and damage-free transportation.
  2. Supplier Evaluation and Selection:

    • Actively search for suitable logistics providers in the market before tendering.
    • Rigorously evaluate and select qualified suppliers, ensuring only the best are included in the RFQ/RFI scope.
  3. Collaborative Bidding Strategies:

    • Collaborated with logistics management counterparts in a related company to propose joint RFQ bidding, resulting in cost savings exceeding performance targets.
  4. Performance Metrics Management:

    • Extensive experience in integrating requirements and implementing bidding specifications, including management metrics (e.g., On-time delivery rate, Fulfillment rate), demand forecasting, emergency response processes, risk management conditions, and payment terms.
  5. Team Collaboration and Rotation:

    • Emphasize effective teamwork and rotation mechanisms to enhance mutual support and broaden job scopes within the team.
    • Achieved outstanding team efficiency and performance in achieving departmental goals.

Achievements:

  1. Group Joint Bidding Implementation:

    • Successfully implemented group joint bidding, achieving cost-down benefits of 30-40%, surpassing the initial target of 20%.
    • Specific examples, such as the Shanghai to Amsterdam route, demonstrated substantial cost savings compared to market rates.
  2. Transportation Contingency Plans for the 2008 Financial Crisis:

    • Responded flexibly to cabin shortages during the 2008 financial crisis by implementing transportation contingency plans, such as sea-air combined transport, reducing overall transportation time by 5-10 days.
    • Demonstrated quick and flexible decision-making during crisis situations.
  3. Introduction of Demand Forecasting Mechanism:

    • Introduced a demand forecasting mechanism in response to the instability caused by the 2008 financial crisis, ensuring supply chain stability.
    • Generated cost-down benefits exceeding 50%, showcasing effective management and forecasting of demand in uncertain environments.

Customer Service Supervisor •  BenQ Asia Pacific

二月 2001 - 六月 2006

  1. Customer Service Performance Management Metrics.
  2. Maintenance of Specific Website Discussion Forums and Customer Relationship Management.
  3. Technical Document Editing (FAQ).
  4. Quality Issue Feedback.
  5. Call Center System Implementation.
  6. Configuration and Staffing of Customer Service Phone Lines, Tiered 0800 Consultations, and Technical Support.
  7. Complaint Case Tracking and Analysis.
  8. Personnel Education and Training.
  9. Customer Problem Classification Statistics and Analysis.
  10. Evaluation of Outsourced Authorized Service Centers.

Achievements:

  1. Establishment of Customer Service Call Center System:

    • Configured phone line prioritization, improving processing efficiency.
  2. BenQ Brand Website Customer Service Section and Technical Support Features:

    • Provided customers with additional online problem-solving options.
  3. Introduction of Outsourced Authorized Service Centers:

    • Increased repair capacity by 30% and improved customer satisfaction by 10-15%.

學歷

2001 - 2003

Yuan-Ze University

製造工程與經營管理系

技能


  • Word
  • PowerPoint
  • Excel
  • Microsoft Office
  • Photoshop
  • Communication
  • ERP
  • Analysis
  • Coordination
  • Project Management
  • Presentation
  • Cost Management
  • Sales Promotion
  • Supply Chain Management
  • Logistics Management

語言


  • Chinese — 母語
  • English — 中階
Resume
Profile

Steven

I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences.

Business & Project Management Experience:

  • 2 years as a Project Manager
  • 2 years as a Sales Manager/Project Manager (ODM/OEM)
  • 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy)

Supply Chain Management Experience:

  • 4 years as a Supply Chain Management Planner
  • 2 years in Customs
  • 3 years in Logistics Management

Customer Service Management Experience:

  • 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals)

Key Attributes:

  1. Rich project management experience, adept at coordinating internal operations and managing project costs, quality, and risks.
  2. Expert in budgeting and cost control, effectively reducing costs and enhancing profitability.
  3. Excellent communication skills, facilitating effective communication and coordination with clients, RD, and suppliers.
  4. Outstanding performance in business management, conducting market research and brand marketing to increase product visibility and market share.
  5. Positive and optimistic attitude, skilled in teamwork, fully committed to tasks, and able to effectively boost team performance.
  6. Possessing diverse skills, including project management, supply chain, logistics, and customs management, enabling coordination and execution across various domains.
  7. Demonstrated excellence in business experience, actively participating in the development and management of several significant projects.
  8. Well-educated background, a graduate of Yuan Ze University, with a solid academic foundation and professional knowledge.

  Taoyuan City, Taiwan   

工作經歷

Project Manager  •  明基電通

六月 2022 - Present

  1. Global Service Quality Project Management.
  2. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments.
  3. Government Project Service Cost Calculation.
  4. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination.
  5. Project Problem Solving and Tracking.
  6. Project Progress Planning and Management.
  7. Expense Audit and Review of Missing Components for Improvement.
  8. Financial Report Compilation and Analysis.
  9. Service Performance Indicator Statistics and Analysis.
  10. Compilation of Annual Budget Data from Various Business Units.
  11. Company Annual Budget Meeting Presentation.
  12. Salesforce System Platform Management and Maintenance.

Achievements:

1. Global Cost Savings:

Implemented cost-saving measures in the 2023 fiscal year, resulting in a total service cost reduction exceeding US$ 1.0 million. Meticulous budget planning and cost management significantly enhanced overall efficiency.

2. Business Collaboration and Revenue Growth:

Assisted the Sales team of a subsidiary in securing a contract with a prominent US university's display project, valued at over US$ 2.3 million. This achievement not only increased company revenue but also strengthened customer relations.

Sales Manager / PM  •  佳世達科技股份有限公司

七月 2020 - 六月 2022

  1. New Client Development and Visits:

    • Actively engaged in acquiring new clients and managing client visits.
  2. Customer Service Relationship Maintenance:

    • Maintained and strengthened customer service relationships to ensure satisfaction and loyalty.
  3. Problem Solving and Market Analysis:

    • Resolved issues promptly and conducted market analysis to adapt to changing market dynamics.
  4. NPI Development and Specification Confirmation:

    • Led New Product Introduction (NPI) development and ensured specification confirmation.
  5. NPI Development Cost Review:

    • Conducted cost reviews for NPI development projects.
  6. Project Quotation (RFQ/RFI) and Cost Analysis, Contract Management:

    • Managed project quotations, analyzed costs, and handled contract management.
  7. Customer Demand Management Mechanism:

    • Developed and implemented mechanisms for effective customer demand management.
  8. Production Manufacturing Delivery Responses:

    • Provided timely responses to production manufacturing delivery queries.
  9. Customer Sales Shipment Analysis:

    • Analyzed customer sales shipments to identify trends and opportunities.
  10. Financial Statement Compilation and Analysis:

    • Compiled and analyzed financial statements to guide decision-making.
  11. Inventory Management (Materials or Finished Products):

    • Oversaw inventory management for both materials and finished products.
  12. Cross-Department Communication and Coordination:

    • Facilitated communication and coordination across different departments.
  13. Project Problem Resolution and Tracking:

    • Resolved project-related issues and tracked progress effectively.
  14. Project Schedule Planning and Management:

    • Planned and managed project schedules to ensure timely completion.

Achievement:

  1. Comprehensive Project Management:

    • Successfully managed end-to-end project lifecycle from new product development to mass production.
    • Exhibited outstanding project management capabilities through effective communication and coordination, ensuring timely product entry into mass production.
  2. Client Relationship Management:

    • Proactively maintained strong relationships with clients, securing repeat orders from existing clients and winning new contracts.
    • Contributed to the company's stellar performance, generating approximately US$ 190 million in annual revenue.
  3. Cost Efficiency and Inventory Management:

    • Revitalized inventory management by reviewing existing materials, distinguishing reusable and resalable items.
    • Optimized inventory, resulting in cost savings exceeding NT$ 5 million and enhanced resource reuse benefits.

Sales Manager / PM  •  BenQ ESCO

八月 2015 - 七月 2020

  1. Energy Comprehensive Planning and Design:

    • Led design efforts for comprehensive energy planning, covering air conditioning, lighting, power, compressed air, waste heat recovery, and energy management.
  2. IoT/IoE and Energy Management System Planning and Design:

    • Developed plans and designs for IoT/IoE and energy management systems.
  3. Equipment Addition/Replacement Design Engineering:

    • Managed engineering designs for equipment addition and replacement.
  4. Energy Storage System Planning and Design:

    • Oversaw planning and design for energy storage systems.
  5. Large Equipment Leasing Projects:

    • Executed projects related to large equipment leasing.
  6. Electricity Price Energy Saving Project Planning:

    • Formulated plans for electricity price energy-saving projects.
  7. Customized Project Services and Solution Selection:

    • Provided customized project services and selected appropriate solutions.
  8. Project Planning, Implementation, and Business Development:

    • Planned, implemented, and tracked projects, concurrently managing business development and integration.
  9. Annual Performance Goal Setting and Budgeting:

    • Set annual performance goals and budgets.
  10. Project Customer Engagement and Business Development:

    • Engaged with project customers and developed new business opportunities.
  11. Market Trend Analysis and Competitor Comparison:

    • Conducted market trend analysis and competitor comparisons.
  12. Cross-Departmental Communication and Resource Integration:

    • Facilitated communication and resource integration across departments.
  13. Market Dynamics and Pricing Reporting:

    • Collected and reported market dynamics and pricing information.
  14. Customer Issue Assistance and Resolution:

    • Assisted and resolved customer issues.
  15. Solution Planning and Implementation Progress Integration:

    • Integrated solution planning and implementation progress.
  16. Financial Report Management and Analysis:

    • Managed and analyzed financial reports.
  17. Government Subsidy Project Coordination:

    • Coordinated government subsidy projects, including planning, project implementation, and fund arrangements.
  18. Government Tender Evaluation, Preparation, and Bidding Operations:

    • Evaluated, prepared, and participated in government tender processes.

Achievements:

  1. Implementation of Waste Heat Recovery System at 中美矽晶:

    • Successfully implemented a waste heat recovery and reuse cycle system.
    • Achieved annual savings exceeding NT$ 17 million in fuel costs.
    • Contributed NT$ 36 million in revenue.
  2. Waste Heat Recovery System Implementation at 世界先進 (三廠):

    • Implemented a waste heat recovery system at 世界先進 (三廠).
    • Realized annual savings exceeding NT$ 22 million in fuel costs.
    • Contributed NT$ 75 million in revenue.
  3. Energy-Efficient Design and LED Fixture Improvement at 欣銓科技:

    • Successfully implemented an energy-efficient design with circulating fans in a dust-free room and improved LED fixture structures.
    • Achieved annual savings exceeding NT$ 7 million in electricity costs.
    • Contributed NT$ 16.8 million in revenue.
  4. LED Replacement and Smart Energy Storage System at 統一超商7-11:

    • Led the comprehensive replacement of canopy lighting with LED and implemented a smart energy storage system.
    • Successfully achieved annual savings exceeding NT$ 3.6 million in electricity costs.
    • Contributed NT$ 35.5 million in revenue.
  5. Dual-Benefit Electrical Management System with Energy Storage at 其陽科技:

    • Implemented an electrical management system combined with an energy storage system, delivering dual benefits.
    • Successfully achieved annual savings exceeding NT$ 1 million in electricity costs.
    • Contributed NT$ 2.5 million in revenue.

Supply Chain Management Planner  •  明基電通

六月 2011 - 八月 2015

  1. Demand Forecast Planning:

    • Implemented demand forecast planning strategies.
  2. Supplier Production Data Integration:

    • Integrated production data from suppliers.
  3. Production Planning and Production-Sales Coordination:

    • Managed production planning and coordinated production-sales activities.
  4. Strategic Supply Planning:

    • Developed and executed strategic supply planning initiatives.
  5. Shipping Arrangements and Loading Rate Accounting:

    • Oversaw shipping arrangements and calculated loading rates.
  6. Supplier Invoicing Operations:

    • Conducted supplier invoicing operations.
  7. Supplier Evaluation Mechanism:

    • Implemented a supplier evaluation mechanism.
  8. New Supplier Introduction Evaluation and Review:

    • Evaluated and reviewed the introduction of new suppliers.
  9. Liability Scrap Cost Management:

    • Managed liability and scrap cost.
  10. NPI Implementation and EOL Management:

    • Oversaw New Product Introduction (NPI) and End-of-Life (EOL) management.
  11. Cross-Departmental Communication and Coordination:

    • Facilitated communication and coordination across departments.
  12. Project Problem Solving and Analysis:

    • Addressed project-related issues and conducted analysis.
  13. Project Planning and Progress Monitoring:

    • Developed project plans and monitored progress.
  14. Inventory Management and Report Analysis:

    • Managed inventory and analyzed reports.

Achievements:

  1. Implementation of Global Inventory Sales System (Oracle) and Grant Acquisition:

    • Successfully implemented the Oracle global inventory sales system, securing a Industrial Bureau grant of NT$ 6 million.
    • Reduced finished product inventory days from 30 to 20, saving costs of NT$ 810 million.
    • Improved global finished product order fulfillment rate from 93.8% to 95.99%.
    • Reduced spare parts scrap ratio from 16% to 5.8%, saving costs of NT$ 140 million.
  2. Enhancement of Overall Shipping Fulfillment Rate:

    • Effectively managed suppliers to increase the shipping fulfillment rate from 90% to 96%.
    • Generated approximately US$ 6 million in additional revenue.
  3. Transparent and Practical Supply Chain Management:

    • Implemented system-assisted and production-sales coordination mechanisms for transparent and practical supply chain management.
    • Enabled real-time information access and optimized sales combinations.

Customs Specialist  •  明基電通

六月 2009 - 六月 2011

  1. Customs clearance for import/export operations.
  2. Verification of government fees and taxes.
  3. Management of tariff mechanisms.
  4. Timeliness management in import/export customs clearance.
  5. Booking procedures for import/export goods.
  6. Transportation arrangement operations.
  7. Management of bonded warehouse inventory.
  8. Understanding of international trade terms and regulations.
  9. Risk assessment and management.
  10. Emergency problem resolution.
  11. Claims processing for cargo insurance.

Achievements:

  1. ECFA Early Clearance Tariff Investigation Summary: Completed and submitted the ECFA Early Clearance Tariff Investigation Summary, leading to annual savings of nearly NTD 100,000 in tariff exemptions for the company.

  2. Paperless Operation Process Improvement: Implemented paperless operation process improvements, resulting in monthly savings of nearly NTD 10,000 in photocopying expenses. Additionally, daily faxing and copying time were reduced by at least 1-2 hours, enhancing overall work efficiency.

Logistics Management  •  明基電通

六月 2006 - 六月 2009

  1. Transportation Cost Management:

    • Conduct annual bidding processes (RFI/RFQ) based on company route specifications, setting conditions and requirements.
    • Develop and implement packaging specifications for logistics providers to ensure safe and damage-free transportation.
  2. Supplier Evaluation and Selection:

    • Actively search for suitable logistics providers in the market before tendering.
    • Rigorously evaluate and select qualified suppliers, ensuring only the best are included in the RFQ/RFI scope.
  3. Collaborative Bidding Strategies:

    • Collaborated with logistics management counterparts in a related company to propose joint RFQ bidding, resulting in cost savings exceeding performance targets.
  4. Performance Metrics Management:

    • Extensive experience in integrating requirements and implementing bidding specifications, including management metrics (e.g., On-time delivery rate, Fulfillment rate), demand forecasting, emergency response processes, risk management conditions, and payment terms.
  5. Team Collaboration and Rotation:

    • Emphasize effective teamwork and rotation mechanisms to enhance mutual support and broaden job scopes within the team.
    • Achieved outstanding team efficiency and performance in achieving departmental goals.

Achievements:

  1. Group Joint Bidding Implementation:

    • Successfully implemented group joint bidding, achieving cost-down benefits of 30-40%, surpassing the initial target of 20%.
    • Specific examples, such as the Shanghai to Amsterdam route, demonstrated substantial cost savings compared to market rates.
  2. Transportation Contingency Plans for the 2008 Financial Crisis:

    • Responded flexibly to cabin shortages during the 2008 financial crisis by implementing transportation contingency plans, such as sea-air combined transport, reducing overall transportation time by 5-10 days.
    • Demonstrated quick and flexible decision-making during crisis situations.
  3. Introduction of Demand Forecasting Mechanism:

    • Introduced a demand forecasting mechanism in response to the instability caused by the 2008 financial crisis, ensuring supply chain stability.
    • Generated cost-down benefits exceeding 50%, showcasing effective management and forecasting of demand in uncertain environments.

Customer Service Supervisor •  BenQ Asia Pacific

二月 2001 - 六月 2006

  1. Customer Service Performance Management Metrics.
  2. Maintenance of Specific Website Discussion Forums and Customer Relationship Management.
  3. Technical Document Editing (FAQ).
  4. Quality Issue Feedback.
  5. Call Center System Implementation.
  6. Configuration and Staffing of Customer Service Phone Lines, Tiered 0800 Consultations, and Technical Support.
  7. Complaint Case Tracking and Analysis.
  8. Personnel Education and Training.
  9. Customer Problem Classification Statistics and Analysis.
  10. Evaluation of Outsourced Authorized Service Centers.

Achievements:

  1. Establishment of Customer Service Call Center System:

    • Configured phone line prioritization, improving processing efficiency.
  2. BenQ Brand Website Customer Service Section and Technical Support Features:

    • Provided customers with additional online problem-solving options.
  3. Introduction of Outsourced Authorized Service Centers:

    • Increased repair capacity by 30% and improved customer satisfaction by 10-15%.

學歷

2001 - 2003

Yuan-Ze University

製造工程與經營管理系

技能


  • Word
  • PowerPoint
  • Excel
  • Microsoft Office
  • Photoshop
  • Communication
  • ERP
  • Analysis
  • Coordination
  • Project Management
  • Presentation
  • Cost Management
  • Sales Promotion
  • Supply Chain Management
  • Logistics Management

語言


  • Chinese — 母語
  • English — 中階