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Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
Avatar of Enkhbadral Demberelsuren.
Avatar of Enkhbadral Demberelsuren.
Product line manager @Comtrend
2022 ~ Present
Network Engineer, Network product manager , Sales engineer, Network solution
Within one month
internal engineers and chip suppliers to find solutions to critical issues. Market Read and search for market analysis reports to stay informed about the latest market dynamics. Study and analyze competitors' products. Few key accomplished projects: -Unitel customer penetration with new HGW: Successfully got into the customer market space for new HGW and handled post-sale maintenance of complaints to keep customers satisfied. -Wifi 7 product: Developing and implementing new trending WiFi 7 products based on market trend and customer desire -JIO Reverse MDU product: Based on customer pain point to deploy ethernet/fiber cables
Communication
Quick Learner
Hardworking
Employed
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
South Taiwan University of Science and Technology
Computer science
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Avatar of the user.
行銷主管 @岱瑪金誠國際事業股份有限公司
2022 ~ 2023
品牌專案企劃、網路行銷企劃、數位行銷企劃
Within six months
fb fanpage management
Office
fbad
Employed
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
真理大學
宗教哲學
Avatar of Diana Shih.
Avatar of Diana Shih.
Past
Solopreneur @Media Ape
2022 ~ 2024
Creative/Content /Project head Digital, Television ,Films and Social Media
Within one month
and crafting compelling media narratives. Taipei, Taiwan | Portfolio: https://www.shihstories.com/ Skills Video Production Scriptwriting Video Editing Storyboarding 2D Animation Software Adobe Photoshop Adobe After Effects Final Cut Pro Procreate Project Management Time management Stakeholder communication Budget management Resource allocation Analytics Quantitative data analysis Qualitative data analysis Statistical analysis Market research Google Analytics Social media analytics Experience Solopreneur & Executive Producer • Media Ape MayJan 2024 | Taipei, Taiwan ▪️ Founded Media Ape LLC, achieving 1500% revenue increase over one year as a solopreneur in video production. ▪️ Oversaw financial management, sales, marketing, project management
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Bonn
Neuroscience
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Avatar of the user.
Strategic Account Manager @iSPOT Media 艾斯博媒體股份有限公司
2023 ~ Present
Strategic Account Manager
Within one month
Microsoft Office
Communication
Photoshop
Employed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
淡江大學 Tamkang University
國際觀光管理學系
Avatar of 李容甄.
Avatar of 李容甄.
Senior Product Manager @Kdan Mobile
2022 ~ Present
Product Management
Within one month
Testing, Configuration and Production Support. Business Development • Connox GmbH MayMay 2017 Business Development Social and Content marketing Competitor analysis Market Research Business development • Flaconi GmbH SeptemberDecember 2016 Business Development Social and Content marketing Competitor analysis Market Research Project manager - Business development • Mister Spex GmbH JulyAugust 2016 Business Development Competitor analysis Market Research Intern - project management - Pricing International market • Mister Spex GmbH JanMarch 2015 International pricing project for seven countries in Europe (UK, FR, AT, CH, NED, ES, ITA) Market Research Business intelligence Assistant Manager Marketing • Citibank Taiwan Limited SeptemberAugust 2014 Clients Relationship Management Public Relations Business Analysis 學歷
Product Management
Product Development
Data Analysis
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
HHL LEIPZIG GRADUATE SCHOOL OF MANAGEMENT – Top 100 Global MBA by The Economist
Management, Entrepreneurship, Strategy
Avatar of Matt O'Connor.
Avatar of Matt O'Connor.
Founder VP @Outperforms
Consultant or Account Executive
More than one year
Matt O'Connor Unique combination of influence and analytic skills. Coordinated initial sales & marketing launch of 7 companies and divisions. Helped increase yearly team revenue by $10mm. Eight years of placing in "Top 5" sales generating median $2 MM revenue yearly and winning multiple awards. Experience in entrepreneurship, digital marketing, consulting, sales (inside/outside), SaaS, business finance, financial market trading analysis, media, people analytics, software, and technology. Cincinnati/Dayton, OH, US [email protected] linkedin.com/in/outperforms/ Experience T3 Trading Group - Proprietary Trader JULPresent
Sales & Marketing
Sales
Sales & Customer Service
Full-time / Interested in working remotely
More than 15 years
Sinclair
Business
Avatar of Alex Lu.
Avatar of Alex Lu.
Election Campaign Consultant for City councilor @61 Lab PR Marketing Co. Ltd.
2022 ~ 2022
CMO or Marketing Manager
Within one month
director of a shopping mall, I’m responsible for the strategy, budgeting, and annual plan. Leading the team, and collaborating with internal and external partners to execute marketing campaigns for over 12 years. Developing and maintaining the B2B business, initiating marketing campaigns through data mining, and customer behavior analysis. Managing and driving sales teams to achieve sales goals in the direct marking dept. of an insurance company for over 8 years Running an online store selling apparel, shoes, and accessories for 3 years. D ay-to-day operations, content development, and initiating advertising and promotion
Word
PowerPoint
Communication
Employed
Full-time / Interested in working remotely
More than 15 years
天主教輔仁大學 FU JEN CATHOLIC UNIVERSITY
織品服裝學系
Avatar of Lee A. Muirhead.
Avatar of Lee A. Muirhead.
Founder; FINTECH, CRYPTO & GREEN FINANCE TRAINER @Digital Intell Women
2019 ~ Present
SENIOR PROJECT MANAGER
More than one year
Lee Anne Founder of Digital Intell Women; Green Digital Asset Education. Former International Airline Project Manager. Australia PROJECT MANAGER, WEB3/DEX/FINTECH EDUCATOR AND ENTREPRENEUR. 20+ years experience working on Technology Projects. Former Airline Project Manager and Business Analyst. Strong Commercial Background with experience in Contracts, Business Development, Marketing and Sales. Natural Relationship Builder, Market Researcher with Product and Account Management Experience. Cryptocurrency & FinTech enthusiast with quick ability to adapt and learn new technologies. Digital Finance Coaching Business Owner. Current role, educating Women in Green Digital Assets (DEX
Pages and Keynote
Technical Writing
Project Management
Employed
Full-time / Interested in working remotely
10-15 years
PMBok/BABok/Change Management
Avatar of Wei Chen Lin.
Avatar of Wei Chen Lin.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Present
PM/產品經理/專案管理
Within one month
introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments and Customer *New models tracking & strive for design in Achievement *Success to take IC development fee back *Strive wearable IC for design in BOE *Success to develop FWVG & HD resolution product Pollux Lighting Inc., Market PM, Aug 2016 ~ Sep 2020 *Outdoor led lighting OEM/ODM project development,management. *Major in charge of the first two clients ACUITY & HUBBELL in American market *Prototype optic and thermal test *Die casting mold procedure management *UL & CSA safety verification, verification Lab (GreatOne/Cerpass/BV
cost analysis
excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
Optical electrical technology

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Within one month
Project Manager
Logo of 明基電通.
明基電通
2022 ~ Present
Taoyuan, 桃園區桃園市台灣
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Customer Service Manager, Project Manager, Transportation Manager
Fields of Employment
Consumer Electronics, Electronics / Telecommunications, Manufacturing
Work experience
More than 15 years work experience (4-6 years relevant)
Management
I've had experience in managing 5-10 people
Skills
Word
PowerPoint
Excel
Microsoft Office
Photoshop
Communication
ERP
Analysis
Coordination
Project Management
Presentation
Cost Management
Languages
Chinese
Native or Bilingual
English
Intermediate
Job search preferences
Positions
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Job types
Full-time
Locations
Taipei, 台灣, New Taipei City, 台灣, Taoyuán, 台灣
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
Yuan-Ze University
Major
製造工程與經營管理系
Print

Steven

I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences.

Business & Project Management Experience:

  • 2 years as a Project Manager
  • 2 years as a Sales Manager/Project Manager (ODM/OEM)
  • 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy)

Supply Chain Management Experience:

  • 4 years as a Supply Chain Management Planner
  • 2 years in Customs
  • 3 years in Logistics Management

Customer Service Management Experience:

  • 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals)

Key Attributes:

  1. Rich project management experience, adept at coordinating internal operations and managing project costs, quality, and risks.
  2. Expert in budgeting and cost control, effectively reducing costs and enhancing profitability.
  3. Excellent communication skills, facilitating effective communication and coordination with clients, RD, and suppliers.
  4. Outstanding performance in business management, conducting market research and brand marketing to increase product visibility and market share.
  5. Positive and optimistic attitude, skilled in teamwork, fully committed to tasks, and able to effectively boost team performance.
  6. Possessing diverse skills, including project management, supply chain, logistics, and customs management, enabling coordination and execution across various domains.
  7. Demonstrated excellence in business experience, actively participating in the development and management of several significant projects.
  8. Well-educated background, a graduate of Yuan Ze University, with a solid academic foundation and professional knowledge.

  Taoyuan City, Taiwan   

工作經歷

Project Manager  •  明基電通

六月 2022 - Present

  1. Global Service Quality Project Management.
  2. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments.
  3. Government Project Service Cost Calculation.
  4. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination.
  5. Project Problem Solving and Tracking.
  6. Project Progress Planning and Management.
  7. Expense Audit and Review of Missing Components for Improvement.
  8. Financial Report Compilation and Analysis.
  9. Service Performance Indicator Statistics and Analysis.
  10. Compilation of Annual Budget Data from Various Business Units.
  11. Company Annual Budget Meeting Presentation.
  12. Salesforce System Platform Management and Maintenance.

Achievements:

1. Global Cost Savings:

Implemented cost-saving measures in the 2023 fiscal year, resulting in a total service cost reduction exceeding US$ 1.0 million. Meticulous budget planning and cost management significantly enhanced overall efficiency.

2. Business Collaboration and Revenue Growth:

Assisted the Sales team of a subsidiary in securing a contract with a prominent US university's display project, valued at over US$ 2.3 million. This achievement not only increased company revenue but also strengthened customer relations.

Sales Manager / PM  •  佳世達科技股份有限公司

七月 2020 - 六月 2022

  1. New Client Development and Visits:

    • Actively engaged in acquiring new clients and managing client visits.
  2. Customer Service Relationship Maintenance:

    • Maintained and strengthened customer service relationships to ensure satisfaction and loyalty.
  3. Problem Solving and Market Analysis:

    • Resolved issues promptly and conducted market analysis to adapt to changing market dynamics.
  4. NPI Development and Specification Confirmation:

    • Led New Product Introduction (NPI) development and ensured specification confirmation.
  5. NPI Development Cost Review:

    • Conducted cost reviews for NPI development projects.
  6. Project Quotation (RFQ/RFI) and Cost Analysis, Contract Management:

    • Managed project quotations, analyzed costs, and handled contract management.
  7. Customer Demand Management Mechanism:

    • Developed and implemented mechanisms for effective customer demand management.
  8. Production Manufacturing Delivery Responses:

    • Provided timely responses to production manufacturing delivery queries.
  9. Customer Sales Shipment Analysis:

    • Analyzed customer sales shipments to identify trends and opportunities.
  10. Financial Statement Compilation and Analysis:

    • Compiled and analyzed financial statements to guide decision-making.
  11. Inventory Management (Materials or Finished Products):

    • Oversaw inventory management for both materials and finished products.
  12. Cross-Department Communication and Coordination:

    • Facilitated communication and coordination across different departments.
  13. Project Problem Resolution and Tracking:

    • Resolved project-related issues and tracked progress effectively.
  14. Project Schedule Planning and Management:

    • Planned and managed project schedules to ensure timely completion.

Achievement:

  1. Comprehensive Project Management:

    • Successfully managed end-to-end project lifecycle from new product development to mass production.
    • Exhibited outstanding project management capabilities through effective communication and coordination, ensuring timely product entry into mass production.
  2. Client Relationship Management:

    • Proactively maintained strong relationships with clients, securing repeat orders from existing clients and winning new contracts.
    • Contributed to the company's stellar performance, generating approximately US$ 190 million in annual revenue.
  3. Cost Efficiency and Inventory Management:

    • Revitalized inventory management by reviewing existing materials, distinguishing reusable and resalable items.
    • Optimized inventory, resulting in cost savings exceeding NT$ 5 million and enhanced resource reuse benefits.

Sales Manager / PM  •  BenQ ESCO

八月 2015 - 七月 2020

  1. Energy Comprehensive Planning and Design:

    • Led design efforts for comprehensive energy planning, covering air conditioning, lighting, power, compressed air, waste heat recovery, and energy management.
  2. IoT/IoE and Energy Management System Planning and Design:

    • Developed plans and designs for IoT/IoE and energy management systems.
  3. Equipment Addition/Replacement Design Engineering:

    • Managed engineering designs for equipment addition and replacement.
  4. Energy Storage System Planning and Design:

    • Oversaw planning and design for energy storage systems.
  5. Large Equipment Leasing Projects:

    • Executed projects related to large equipment leasing.
  6. Electricity Price Energy Saving Project Planning:

    • Formulated plans for electricity price energy-saving projects.
  7. Customized Project Services and Solution Selection:

    • Provided customized project services and selected appropriate solutions.
  8. Project Planning, Implementation, and Business Development:

    • Planned, implemented, and tracked projects, concurrently managing business development and integration.
  9. Annual Performance Goal Setting and Budgeting:

    • Set annual performance goals and budgets.
  10. Project Customer Engagement and Business Development:

    • Engaged with project customers and developed new business opportunities.
  11. Market Trend Analysis and Competitor Comparison:

    • Conducted market trend analysis and competitor comparisons.
  12. Cross-Departmental Communication and Resource Integration:

    • Facilitated communication and resource integration across departments.
  13. Market Dynamics and Pricing Reporting:

    • Collected and reported market dynamics and pricing information.
  14. Customer Issue Assistance and Resolution:

    • Assisted and resolved customer issues.
  15. Solution Planning and Implementation Progress Integration:

    • Integrated solution planning and implementation progress.
  16. Financial Report Management and Analysis:

    • Managed and analyzed financial reports.
  17. Government Subsidy Project Coordination:

    • Coordinated government subsidy projects, including planning, project implementation, and fund arrangements.
  18. Government Tender Evaluation, Preparation, and Bidding Operations:

    • Evaluated, prepared, and participated in government tender processes.

Achievements:

  1. Implementation of Waste Heat Recovery System at 中美矽晶:

    • Successfully implemented a waste heat recovery and reuse cycle system.
    • Achieved annual savings exceeding NT$ 17 million in fuel costs.
    • Contributed NT$ 36 million in revenue.
  2. Waste Heat Recovery System Implementation at 世界先進 (三廠):

    • Implemented a waste heat recovery system at 世界先進 (三廠).
    • Realized annual savings exceeding NT$ 22 million in fuel costs.
    • Contributed NT$ 75 million in revenue.
  3. Energy-Efficient Design and LED Fixture Improvement at 欣銓科技:

    • Successfully implemented an energy-efficient design with circulating fans in a dust-free room and improved LED fixture structures.
    • Achieved annual savings exceeding NT$ 7 million in electricity costs.
    • Contributed NT$ 16.8 million in revenue.
  4. LED Replacement and Smart Energy Storage System at 統一超商7-11:

    • Led the comprehensive replacement of canopy lighting with LED and implemented a smart energy storage system.
    • Successfully achieved annual savings exceeding NT$ 3.6 million in electricity costs.
    • Contributed NT$ 35.5 million in revenue.
  5. Dual-Benefit Electrical Management System with Energy Storage at 其陽科技:

    • Implemented an electrical management system combined with an energy storage system, delivering dual benefits.
    • Successfully achieved annual savings exceeding NT$ 1 million in electricity costs.
    • Contributed NT$ 2.5 million in revenue.

Supply Chain Management Planner  •  明基電通

六月 2011 - 八月 2015

  1. Demand Forecast Planning:

    • Implemented demand forecast planning strategies.
  2. Supplier Production Data Integration:

    • Integrated production data from suppliers.
  3. Production Planning and Production-Sales Coordination:

    • Managed production planning and coordinated production-sales activities.
  4. Strategic Supply Planning:

    • Developed and executed strategic supply planning initiatives.
  5. Shipping Arrangements and Loading Rate Accounting:

    • Oversaw shipping arrangements and calculated loading rates.
  6. Supplier Invoicing Operations:

    • Conducted supplier invoicing operations.
  7. Supplier Evaluation Mechanism:

    • Implemented a supplier evaluation mechanism.
  8. New Supplier Introduction Evaluation and Review:

    • Evaluated and reviewed the introduction of new suppliers.
  9. Liability Scrap Cost Management:

    • Managed liability and scrap cost.
  10. NPI Implementation and EOL Management:

    • Oversaw New Product Introduction (NPI) and End-of-Life (EOL) management.
  11. Cross-Departmental Communication and Coordination:

    • Facilitated communication and coordination across departments.
  12. Project Problem Solving and Analysis:

    • Addressed project-related issues and conducted analysis.
  13. Project Planning and Progress Monitoring:

    • Developed project plans and monitored progress.
  14. Inventory Management and Report Analysis:

    • Managed inventory and analyzed reports.

Achievements:

  1. Implementation of Global Inventory Sales System (Oracle) and Grant Acquisition:

    • Successfully implemented the Oracle global inventory sales system, securing a Industrial Bureau grant of NT$ 6 million.
    • Reduced finished product inventory days from 30 to 20, saving costs of NT$ 810 million.
    • Improved global finished product order fulfillment rate from 93.8% to 95.99%.
    • Reduced spare parts scrap ratio from 16% to 5.8%, saving costs of NT$ 140 million.
  2. Enhancement of Overall Shipping Fulfillment Rate:

    • Effectively managed suppliers to increase the shipping fulfillment rate from 90% to 96%.
    • Generated approximately US$ 6 million in additional revenue.
  3. Transparent and Practical Supply Chain Management:

    • Implemented system-assisted and production-sales coordination mechanisms for transparent and practical supply chain management.
    • Enabled real-time information access and optimized sales combinations.

Customs Specialist  •  明基電通

六月 2009 - 六月 2011

  1. Customs clearance for import/export operations.
  2. Verification of government fees and taxes.
  3. Management of tariff mechanisms.
  4. Timeliness management in import/export customs clearance.
  5. Booking procedures for import/export goods.
  6. Transportation arrangement operations.
  7. Management of bonded warehouse inventory.
  8. Understanding of international trade terms and regulations.
  9. Risk assessment and management.
  10. Emergency problem resolution.
  11. Claims processing for cargo insurance.

Achievements:

  1. ECFA Early Clearance Tariff Investigation Summary: Completed and submitted the ECFA Early Clearance Tariff Investigation Summary, leading to annual savings of nearly NTD 100,000 in tariff exemptions for the company.

  2. Paperless Operation Process Improvement: Implemented paperless operation process improvements, resulting in monthly savings of nearly NTD 10,000 in photocopying expenses. Additionally, daily faxing and copying time were reduced by at least 1-2 hours, enhancing overall work efficiency.

Logistics Management  •  明基電通

六月 2006 - 六月 2009

  1. Transportation Cost Management:

    • Conduct annual bidding processes (RFI/RFQ) based on company route specifications, setting conditions and requirements.
    • Develop and implement packaging specifications for logistics providers to ensure safe and damage-free transportation.
  2. Supplier Evaluation and Selection:

    • Actively search for suitable logistics providers in the market before tendering.
    • Rigorously evaluate and select qualified suppliers, ensuring only the best are included in the RFQ/RFI scope.
  3. Collaborative Bidding Strategies:

    • Collaborated with logistics management counterparts in a related company to propose joint RFQ bidding, resulting in cost savings exceeding performance targets.
  4. Performance Metrics Management:

    • Extensive experience in integrating requirements and implementing bidding specifications, including management metrics (e.g., On-time delivery rate, Fulfillment rate), demand forecasting, emergency response processes, risk management conditions, and payment terms.
  5. Team Collaboration and Rotation:

    • Emphasize effective teamwork and rotation mechanisms to enhance mutual support and broaden job scopes within the team.
    • Achieved outstanding team efficiency and performance in achieving departmental goals.

Achievements:

  1. Group Joint Bidding Implementation:

    • Successfully implemented group joint bidding, achieving cost-down benefits of 30-40%, surpassing the initial target of 20%.
    • Specific examples, such as the Shanghai to Amsterdam route, demonstrated substantial cost savings compared to market rates.
  2. Transportation Contingency Plans for the 2008 Financial Crisis:

    • Responded flexibly to cabin shortages during the 2008 financial crisis by implementing transportation contingency plans, such as sea-air combined transport, reducing overall transportation time by 5-10 days.
    • Demonstrated quick and flexible decision-making during crisis situations.
  3. Introduction of Demand Forecasting Mechanism:

    • Introduced a demand forecasting mechanism in response to the instability caused by the 2008 financial crisis, ensuring supply chain stability.
    • Generated cost-down benefits exceeding 50%, showcasing effective management and forecasting of demand in uncertain environments.

Customer Service Supervisor •  BenQ Asia Pacific

二月 2001 - 六月 2006

  1. Customer Service Performance Management Metrics.
  2. Maintenance of Specific Website Discussion Forums and Customer Relationship Management.
  3. Technical Document Editing (FAQ).
  4. Quality Issue Feedback.
  5. Call Center System Implementation.
  6. Configuration and Staffing of Customer Service Phone Lines, Tiered 0800 Consultations, and Technical Support.
  7. Complaint Case Tracking and Analysis.
  8. Personnel Education and Training.
  9. Customer Problem Classification Statistics and Analysis.
  10. Evaluation of Outsourced Authorized Service Centers.

Achievements:

  1. Establishment of Customer Service Call Center System:

    • Configured phone line prioritization, improving processing efficiency.
  2. BenQ Brand Website Customer Service Section and Technical Support Features:

    • Provided customers with additional online problem-solving options.
  3. Introduction of Outsourced Authorized Service Centers:

    • Increased repair capacity by 30% and improved customer satisfaction by 10-15%.

學歷

2001 - 2003

Yuan-Ze University

製造工程與經營管理系

技能


  • Word
  • PowerPoint
  • Excel
  • Microsoft Office
  • Photoshop
  • Communication
  • ERP
  • Analysis
  • Coordination
  • Project Management
  • Presentation
  • Cost Management
  • Sales Promotion
  • Supply Chain Management
  • Logistics Management

語言


  • Chinese — 母語
  • English — 中階
Resume
Profile

Steven

I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences.

Business & Project Management Experience:

  • 2 years as a Project Manager
  • 2 years as a Sales Manager/Project Manager (ODM/OEM)
  • 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy)

Supply Chain Management Experience:

  • 4 years as a Supply Chain Management Planner
  • 2 years in Customs
  • 3 years in Logistics Management

Customer Service Management Experience:

  • 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals)

Key Attributes:

  1. Rich project management experience, adept at coordinating internal operations and managing project costs, quality, and risks.
  2. Expert in budgeting and cost control, effectively reducing costs and enhancing profitability.
  3. Excellent communication skills, facilitating effective communication and coordination with clients, RD, and suppliers.
  4. Outstanding performance in business management, conducting market research and brand marketing to increase product visibility and market share.
  5. Positive and optimistic attitude, skilled in teamwork, fully committed to tasks, and able to effectively boost team performance.
  6. Possessing diverse skills, including project management, supply chain, logistics, and customs management, enabling coordination and execution across various domains.
  7. Demonstrated excellence in business experience, actively participating in the development and management of several significant projects.
  8. Well-educated background, a graduate of Yuan Ze University, with a solid academic foundation and professional knowledge.

  Taoyuan City, Taiwan   

工作經歷

Project Manager  •  明基電通

六月 2022 - Present

  1. Global Service Quality Project Management.
  2. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments.
  3. Government Project Service Cost Calculation.
  4. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination.
  5. Project Problem Solving and Tracking.
  6. Project Progress Planning and Management.
  7. Expense Audit and Review of Missing Components for Improvement.
  8. Financial Report Compilation and Analysis.
  9. Service Performance Indicator Statistics and Analysis.
  10. Compilation of Annual Budget Data from Various Business Units.
  11. Company Annual Budget Meeting Presentation.
  12. Salesforce System Platform Management and Maintenance.

Achievements:

1. Global Cost Savings:

Implemented cost-saving measures in the 2023 fiscal year, resulting in a total service cost reduction exceeding US$ 1.0 million. Meticulous budget planning and cost management significantly enhanced overall efficiency.

2. Business Collaboration and Revenue Growth:

Assisted the Sales team of a subsidiary in securing a contract with a prominent US university's display project, valued at over US$ 2.3 million. This achievement not only increased company revenue but also strengthened customer relations.

Sales Manager / PM  •  佳世達科技股份有限公司

七月 2020 - 六月 2022

  1. New Client Development and Visits:

    • Actively engaged in acquiring new clients and managing client visits.
  2. Customer Service Relationship Maintenance:

    • Maintained and strengthened customer service relationships to ensure satisfaction and loyalty.
  3. Problem Solving and Market Analysis:

    • Resolved issues promptly and conducted market analysis to adapt to changing market dynamics.
  4. NPI Development and Specification Confirmation:

    • Led New Product Introduction (NPI) development and ensured specification confirmation.
  5. NPI Development Cost Review:

    • Conducted cost reviews for NPI development projects.
  6. Project Quotation (RFQ/RFI) and Cost Analysis, Contract Management:

    • Managed project quotations, analyzed costs, and handled contract management.
  7. Customer Demand Management Mechanism:

    • Developed and implemented mechanisms for effective customer demand management.
  8. Production Manufacturing Delivery Responses:

    • Provided timely responses to production manufacturing delivery queries.
  9. Customer Sales Shipment Analysis:

    • Analyzed customer sales shipments to identify trends and opportunities.
  10. Financial Statement Compilation and Analysis:

    • Compiled and analyzed financial statements to guide decision-making.
  11. Inventory Management (Materials or Finished Products):

    • Oversaw inventory management for both materials and finished products.
  12. Cross-Department Communication and Coordination:

    • Facilitated communication and coordination across different departments.
  13. Project Problem Resolution and Tracking:

    • Resolved project-related issues and tracked progress effectively.
  14. Project Schedule Planning and Management:

    • Planned and managed project schedules to ensure timely completion.

Achievement:

  1. Comprehensive Project Management:

    • Successfully managed end-to-end project lifecycle from new product development to mass production.
    • Exhibited outstanding project management capabilities through effective communication and coordination, ensuring timely product entry into mass production.
  2. Client Relationship Management:

    • Proactively maintained strong relationships with clients, securing repeat orders from existing clients and winning new contracts.
    • Contributed to the company's stellar performance, generating approximately US$ 190 million in annual revenue.
  3. Cost Efficiency and Inventory Management:

    • Revitalized inventory management by reviewing existing materials, distinguishing reusable and resalable items.
    • Optimized inventory, resulting in cost savings exceeding NT$ 5 million and enhanced resource reuse benefits.

Sales Manager / PM  •  BenQ ESCO

八月 2015 - 七月 2020

  1. Energy Comprehensive Planning and Design:

    • Led design efforts for comprehensive energy planning, covering air conditioning, lighting, power, compressed air, waste heat recovery, and energy management.
  2. IoT/IoE and Energy Management System Planning and Design:

    • Developed plans and designs for IoT/IoE and energy management systems.
  3. Equipment Addition/Replacement Design Engineering:

    • Managed engineering designs for equipment addition and replacement.
  4. Energy Storage System Planning and Design:

    • Oversaw planning and design for energy storage systems.
  5. Large Equipment Leasing Projects:

    • Executed projects related to large equipment leasing.
  6. Electricity Price Energy Saving Project Planning:

    • Formulated plans for electricity price energy-saving projects.
  7. Customized Project Services and Solution Selection:

    • Provided customized project services and selected appropriate solutions.
  8. Project Planning, Implementation, and Business Development:

    • Planned, implemented, and tracked projects, concurrently managing business development and integration.
  9. Annual Performance Goal Setting and Budgeting:

    • Set annual performance goals and budgets.
  10. Project Customer Engagement and Business Development:

    • Engaged with project customers and developed new business opportunities.
  11. Market Trend Analysis and Competitor Comparison:

    • Conducted market trend analysis and competitor comparisons.
  12. Cross-Departmental Communication and Resource Integration:

    • Facilitated communication and resource integration across departments.
  13. Market Dynamics and Pricing Reporting:

    • Collected and reported market dynamics and pricing information.
  14. Customer Issue Assistance and Resolution:

    • Assisted and resolved customer issues.
  15. Solution Planning and Implementation Progress Integration:

    • Integrated solution planning and implementation progress.
  16. Financial Report Management and Analysis:

    • Managed and analyzed financial reports.
  17. Government Subsidy Project Coordination:

    • Coordinated government subsidy projects, including planning, project implementation, and fund arrangements.
  18. Government Tender Evaluation, Preparation, and Bidding Operations:

    • Evaluated, prepared, and participated in government tender processes.

Achievements:

  1. Implementation of Waste Heat Recovery System at 中美矽晶:

    • Successfully implemented a waste heat recovery and reuse cycle system.
    • Achieved annual savings exceeding NT$ 17 million in fuel costs.
    • Contributed NT$ 36 million in revenue.
  2. Waste Heat Recovery System Implementation at 世界先進 (三廠):

    • Implemented a waste heat recovery system at 世界先進 (三廠).
    • Realized annual savings exceeding NT$ 22 million in fuel costs.
    • Contributed NT$ 75 million in revenue.
  3. Energy-Efficient Design and LED Fixture Improvement at 欣銓科技:

    • Successfully implemented an energy-efficient design with circulating fans in a dust-free room and improved LED fixture structures.
    • Achieved annual savings exceeding NT$ 7 million in electricity costs.
    • Contributed NT$ 16.8 million in revenue.
  4. LED Replacement and Smart Energy Storage System at 統一超商7-11:

    • Led the comprehensive replacement of canopy lighting with LED and implemented a smart energy storage system.
    • Successfully achieved annual savings exceeding NT$ 3.6 million in electricity costs.
    • Contributed NT$ 35.5 million in revenue.
  5. Dual-Benefit Electrical Management System with Energy Storage at 其陽科技:

    • Implemented an electrical management system combined with an energy storage system, delivering dual benefits.
    • Successfully achieved annual savings exceeding NT$ 1 million in electricity costs.
    • Contributed NT$ 2.5 million in revenue.

Supply Chain Management Planner  •  明基電通

六月 2011 - 八月 2015

  1. Demand Forecast Planning:

    • Implemented demand forecast planning strategies.
  2. Supplier Production Data Integration:

    • Integrated production data from suppliers.
  3. Production Planning and Production-Sales Coordination:

    • Managed production planning and coordinated production-sales activities.
  4. Strategic Supply Planning:

    • Developed and executed strategic supply planning initiatives.
  5. Shipping Arrangements and Loading Rate Accounting:

    • Oversaw shipping arrangements and calculated loading rates.
  6. Supplier Invoicing Operations:

    • Conducted supplier invoicing operations.
  7. Supplier Evaluation Mechanism:

    • Implemented a supplier evaluation mechanism.
  8. New Supplier Introduction Evaluation and Review:

    • Evaluated and reviewed the introduction of new suppliers.
  9. Liability Scrap Cost Management:

    • Managed liability and scrap cost.
  10. NPI Implementation and EOL Management:

    • Oversaw New Product Introduction (NPI) and End-of-Life (EOL) management.
  11. Cross-Departmental Communication and Coordination:

    • Facilitated communication and coordination across departments.
  12. Project Problem Solving and Analysis:

    • Addressed project-related issues and conducted analysis.
  13. Project Planning and Progress Monitoring:

    • Developed project plans and monitored progress.
  14. Inventory Management and Report Analysis:

    • Managed inventory and analyzed reports.

Achievements:

  1. Implementation of Global Inventory Sales System (Oracle) and Grant Acquisition:

    • Successfully implemented the Oracle global inventory sales system, securing a Industrial Bureau grant of NT$ 6 million.
    • Reduced finished product inventory days from 30 to 20, saving costs of NT$ 810 million.
    • Improved global finished product order fulfillment rate from 93.8% to 95.99%.
    • Reduced spare parts scrap ratio from 16% to 5.8%, saving costs of NT$ 140 million.
  2. Enhancement of Overall Shipping Fulfillment Rate:

    • Effectively managed suppliers to increase the shipping fulfillment rate from 90% to 96%.
    • Generated approximately US$ 6 million in additional revenue.
  3. Transparent and Practical Supply Chain Management:

    • Implemented system-assisted and production-sales coordination mechanisms for transparent and practical supply chain management.
    • Enabled real-time information access and optimized sales combinations.

Customs Specialist  •  明基電通

六月 2009 - 六月 2011

  1. Customs clearance for import/export operations.
  2. Verification of government fees and taxes.
  3. Management of tariff mechanisms.
  4. Timeliness management in import/export customs clearance.
  5. Booking procedures for import/export goods.
  6. Transportation arrangement operations.
  7. Management of bonded warehouse inventory.
  8. Understanding of international trade terms and regulations.
  9. Risk assessment and management.
  10. Emergency problem resolution.
  11. Claims processing for cargo insurance.

Achievements:

  1. ECFA Early Clearance Tariff Investigation Summary: Completed and submitted the ECFA Early Clearance Tariff Investigation Summary, leading to annual savings of nearly NTD 100,000 in tariff exemptions for the company.

  2. Paperless Operation Process Improvement: Implemented paperless operation process improvements, resulting in monthly savings of nearly NTD 10,000 in photocopying expenses. Additionally, daily faxing and copying time were reduced by at least 1-2 hours, enhancing overall work efficiency.

Logistics Management  •  明基電通

六月 2006 - 六月 2009

  1. Transportation Cost Management:

    • Conduct annual bidding processes (RFI/RFQ) based on company route specifications, setting conditions and requirements.
    • Develop and implement packaging specifications for logistics providers to ensure safe and damage-free transportation.
  2. Supplier Evaluation and Selection:

    • Actively search for suitable logistics providers in the market before tendering.
    • Rigorously evaluate and select qualified suppliers, ensuring only the best are included in the RFQ/RFI scope.
  3. Collaborative Bidding Strategies:

    • Collaborated with logistics management counterparts in a related company to propose joint RFQ bidding, resulting in cost savings exceeding performance targets.
  4. Performance Metrics Management:

    • Extensive experience in integrating requirements and implementing bidding specifications, including management metrics (e.g., On-time delivery rate, Fulfillment rate), demand forecasting, emergency response processes, risk management conditions, and payment terms.
  5. Team Collaboration and Rotation:

    • Emphasize effective teamwork and rotation mechanisms to enhance mutual support and broaden job scopes within the team.
    • Achieved outstanding team efficiency and performance in achieving departmental goals.

Achievements:

  1. Group Joint Bidding Implementation:

    • Successfully implemented group joint bidding, achieving cost-down benefits of 30-40%, surpassing the initial target of 20%.
    • Specific examples, such as the Shanghai to Amsterdam route, demonstrated substantial cost savings compared to market rates.
  2. Transportation Contingency Plans for the 2008 Financial Crisis:

    • Responded flexibly to cabin shortages during the 2008 financial crisis by implementing transportation contingency plans, such as sea-air combined transport, reducing overall transportation time by 5-10 days.
    • Demonstrated quick and flexible decision-making during crisis situations.
  3. Introduction of Demand Forecasting Mechanism:

    • Introduced a demand forecasting mechanism in response to the instability caused by the 2008 financial crisis, ensuring supply chain stability.
    • Generated cost-down benefits exceeding 50%, showcasing effective management and forecasting of demand in uncertain environments.

Customer Service Supervisor •  BenQ Asia Pacific

二月 2001 - 六月 2006

  1. Customer Service Performance Management Metrics.
  2. Maintenance of Specific Website Discussion Forums and Customer Relationship Management.
  3. Technical Document Editing (FAQ).
  4. Quality Issue Feedback.
  5. Call Center System Implementation.
  6. Configuration and Staffing of Customer Service Phone Lines, Tiered 0800 Consultations, and Technical Support.
  7. Complaint Case Tracking and Analysis.
  8. Personnel Education and Training.
  9. Customer Problem Classification Statistics and Analysis.
  10. Evaluation of Outsourced Authorized Service Centers.

Achievements:

  1. Establishment of Customer Service Call Center System:

    • Configured phone line prioritization, improving processing efficiency.
  2. BenQ Brand Website Customer Service Section and Technical Support Features:

    • Provided customers with additional online problem-solving options.
  3. Introduction of Outsourced Authorized Service Centers:

    • Increased repair capacity by 30% and improved customer satisfaction by 10-15%.

學歷

2001 - 2003

Yuan-Ze University

製造工程與經營管理系

技能


  • Word
  • PowerPoint
  • Excel
  • Microsoft Office
  • Photoshop
  • Communication
  • ERP
  • Analysis
  • Coordination
  • Project Management
  • Presentation
  • Cost Management
  • Sales Promotion
  • Supply Chain Management
  • Logistics Management

語言


  • Chinese — 母語
  • English — 中階