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Definition of Reputation Credits
Summer Chen
Email: [email protected]
Linkedin: https://www.linkedin.com/in/summer-chen-a92123ba/
Telegram: @xsummer8
Work Experience
Pragmatic Play Jan 2021 ~ Present
Account Manager
1. Taking care of the clients: Assisting the clients to complete the API integration and resolve the problems after go live.
2. Being a good communicator: Correctly deliver the information or requirements between clients and teammates to complete the work efficiently.
3. New game releases: Work with teammates to prepare the related materials and notify the clients when games are ready.
4. For more benefits: Promotion/Tournament planning, materials preparation, and discount discussion with clients.
5. Analysis: Prepare monthly reports to the clients, analyzing the GGR/ bets/ No. of the players' growth.
KA Gaming Oct 2018 ~ Jan 2021
Account Manager
1.Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems
2. Outstanding Verbal Communication Skills – Creating friendly and logically relevant conversations that build trusting relationships with customers and co-workers
3. Organizing, Planning, and Prioritizing Work – Developing specific projects and plans to prioritize, organize, and accomplish work; Ability to develop and implement workflow processes that enhance efficiency to release more new games
4. Team Player – Working with and getting co-workers to work together to accomplish multiple tasks and responsibilities.
5. Scheduling Promotions – Scheduling the game promotion and materials preparation and deliveries to get more benefits for both stakeholders.
6. CS department building- recruiting and training CS team to complete the service chain of the game vendor products.
Education
National Kaohsiung Hospitality College, Taiwan 2007 ~ 2009
Bachelor of Business Administration
Marketing And Event Management
Skills
Word
Power
Point Excel
Mailchimp
Photoshop
Languages
English
Chinese
自我介紹
我積極主動，⽽且為⼈友善，很快可以適應公司⽂化及融入與同仁愉悅的相處。在⼯ 作上充滿熱情，積極且準時完成⼯作，與各部⾨之間良善的溝通，能理解與客⼾的想 法，雙⽅和諧表達建議，協調出更愉快的合作⽅式。
在⾝為客⼾經理及特助的⼯作經驗中，我能清楚了解客⼾的需求，並儘快提供相關協 助，讓客⼾有美好的合作經驗，以利帶來往後更多的效益。加入參與遊戲設計及相關 資訊的準備流程中，更熟知如何協調不同部⾨，讓各部⾨和諧的合作完成每款遊戲， 並在公司期望的⾼效率速度下不斷推出新奇⼜有趣的遊戲。
另外，我在公司的其他任 務包含整體公司的⾏政管理，活動安排，客服部⾨的成立及客服⼈員訓練。 我擅長妥善的安排各項例⾏⼯作; 與同仁或客⼾之間⽤不同⽅式協調，達到最有效益的 成果; 在活動或⽂案的準備，都能完善的規劃，以順暢後續的執⾏。希望我的優勢 有符 合貴司的職務候選⼈所期望的條件。
最後，非常感謝您寶貴的時間，希望能得到⾯試機會與貴司討論更豐富的⼯作內容。
I am self-motivated, friendly and enjoy being in an office environment and facing people, I consider myself to be an enthusiastic person who performs all tasks to the highest standard and within given timescales. My core strengths include, but are not limited to:
*Daily diary management skills.
*Good communication manner and client interface skills.
*Able to confidently communicate to senior-level staff.
With my work experience as an account manager, I can be able to support my colleagues and assist in the smooth and efficient running the projects. I was responsible for the connection with all departments, including the game designing/ sales/ Marketing team, and also the bridge to the clients, the more info and resource I have the more efficient works I can do.
I am able to prioritize my workload and respond to frequently changing demands, all in all, I consider myself to be highly qualified in all those competencies that you want from a candidate.
In closing, I would like to thank you for your consideration, and I look forward to discussing the possibilities with you in greater detail in the near future.
Summer Chen
Email: [email protected]
Linkedin: https://www.linkedin.com/in/summer-chen-a92123ba/
Telegram: @xsummer8
Work Experience
Pragmatic Play Jan 2021 ~ Present
Account Manager
1. Taking care of the clients: Assisting the clients to complete the API integration and resolve the problems after go live.
2. Being a good communicator: Correctly deliver the information or requirements between clients and teammates to complete the work efficiently.
3. New game releases: Work with teammates to prepare the related materials and notify the clients when games are ready.
4. For more benefits: Promotion/Tournament planning, materials preparation, and discount discussion with clients.
5. Analysis: Prepare monthly reports to the clients, analyzing the GGR/ bets/ No. of the players' growth.
KA Gaming Oct 2018 ~ Jan 2021
Account Manager
1.Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems
2. Outstanding Verbal Communication Skills – Creating friendly and logically relevant conversations that build trusting relationships with customers and co-workers
3. Organizing, Planning, and Prioritizing Work – Developing specific projects and plans to prioritize, organize, and accomplish work; Ability to develop and implement workflow processes that enhance efficiency to release more new games
4. Team Player – Working with and getting co-workers to work together to accomplish multiple tasks and responsibilities.
5. Scheduling Promotions – Scheduling the game promotion and materials preparation and deliveries to get more benefits for both stakeholders.
6. CS department building- recruiting and training CS team to complete the service chain of the game vendor products.
Education
National Kaohsiung Hospitality College, Taiwan 2007 ~ 2009
Bachelor of Business Administration
Marketing And Event Management
Skills
Word
Power
Point Excel
Mailchimp
Photoshop
Languages
English
Chinese
自我介紹
我積極主動，⽽且為⼈友善，很快可以適應公司⽂化及融入與同仁愉悅的相處。在⼯ 作上充滿熱情，積極且準時完成⼯作，與各部⾨之間良善的溝通，能理解與客⼾的想 法，雙⽅和諧表達建議，協調出更愉快的合作⽅式。
在⾝為客⼾經理及特助的⼯作經驗中，我能清楚了解客⼾的需求，並儘快提供相關協 助，讓客⼾有美好的合作經驗，以利帶來往後更多的效益。加入參與遊戲設計及相關 資訊的準備流程中，更熟知如何協調不同部⾨，讓各部⾨和諧的合作完成每款遊戲， 並在公司期望的⾼效率速度下不斷推出新奇⼜有趣的遊戲。
另外，我在公司的其他任 務包含整體公司的⾏政管理，活動安排，客服部⾨的成立及客服⼈員訓練。 我擅長妥善的安排各項例⾏⼯作; 與同仁或客⼾之間⽤不同⽅式協調，達到最有效益的 成果; 在活動或⽂案的準備，都能完善的規劃，以順暢後續的執⾏。希望我的優勢 有符 合貴司的職務候選⼈所期望的條件。
最後，非常感謝您寶貴的時間，希望能得到⾯試機會與貴司討論更豐富的⼯作內容。
I am self-motivated, friendly and enjoy being in an office environment and facing people, I consider myself to be an enthusiastic person who performs all tasks to the highest standard and within given timescales. My core strengths include, but are not limited to:
*Daily diary management skills.
*Good communication manner and client interface skills.
*Able to confidently communicate to senior-level staff.
With my work experience as an account manager, I can be able to support my colleagues and assist in the smooth and efficient running the projects. I was responsible for the connection with all departments, including the game designing/ sales/ Marketing team, and also the bridge to the clients, the more info and resource I have the more efficient works I can do.
I am able to prioritize my workload and respond to frequently changing demands, all in all, I consider myself to be highly qualified in all those competencies that you want from a candidate.
In closing, I would like to thank you for your consideration, and I look forward to discussing the possibilities with you in greater detail in the near future.