- Jobs
ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.- ResourcesSuccess StoriesBusiness ExcellenceAbout CakeResumeFeatured Reads
- Hire
- Download our App
CakeResume Talent Search
The Most Lightweight and Effective Recruiting Plan
Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.
- Browse all search results
- Unlimited access to start new conversations
- Resumes accessible for only paid companies
- View users’ email address & phone numbers
Definition of Reputation Credits
tahir zubair
Berlin, Germany | [email protected]
As a seasoned Cisco Certified Network Associate (CCNA) and System Engineer, I bring over 7 years of hands-on experience in spearheading diverse IT projects, ranging from call center setups to intricate network infrastructure designs. My expertise spans across various domains including IT support, network engineering, system administration, and network administration.
Throughout my career, I have honed my skills in team leadership, project management, troubleshooting, software installation, and ensuring seamless network and internet connectivity. I take pride in my ability to navigate complex technical challenges with precision and efficiency, delivering optimal solutions that meet and exceed client expectations.
One of my key strengths lies in my adeptness at leading cross-functional teams, fostering collaboration, and driving projects from conception to completion. I thrive in dynamic environments where I can leverage my technical acumen to address evolving business needs and deliver tangible results.
🎯 𝗦𝗼𝗺𝗲 𝗼𝗳 𝗠𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:
➜ Achieved 100% successful setup of a call center, including the installation of an Asterisk server and firewall, and setup of UAN numbers to ensure seamless communication channels for enhanced customer service and support.
➜ Decreased security incidents by 30% by directing the setup of a live CCTV monitoring room for all outlets and implementing effective surveillance measures to ensure security and safety.
➜ Improved workstation performance and user satisfaction by 25% by managing the End User Computing (EUC) Device Refresh project, upgrading systems for over 400 users.
➜ Decreased network downtime by 40% by thoroughly testing network protocols and promptly troubleshooting issues to ensure stable and secure server connections.
➜ Supervised a team of 3 IT Assistants to assist over 500 users daily, offering excellent day-today support and quickly resolving problems, which led to a 25% increase in user satisfaction.
➜ Orchestrated the installation and maintenance of IT systems to ensure a 99% uptime rate and optimize system performance across diverse environments at PIA.
🎓 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
➜ Cisco Certified Network Associate – Cisco Academy, 2019
➜ Diploma in Information Technology (Computer Hardware) – Pakistan Institute of Management,
2020
I am always open to hearing about a new and exciting opportunities, so feel free to connect through this profile or via email at:
✉𝐄-𝐦𝐚𝐢𝐥: [email protected]
Work Experience
Head of IT Operations • California Pizza - Four Sons (Private) Limited
May 2018 - November 2023 | Taipei, Taiwan
- I was working with this group "Four Sons Private Limited"- California Pizza from 6 year in my presence, i was responsible for All IT Operations such as Software and Hardware related concerns.
I was Responsible for smooth software, network and internet connectivity of 34 Outlets including 6 cities and one call center with team of 3 IT Assistants.
◆ Achieved 100% successful setup of a call center, including the installation of an Asterisk server and firewall, and setup of UAN numbers to ensure seamless communication channels for enhanced customer service and support.
◆ Optimized operational efficiency and productivity by maintaining seamless software installation, network, and internet connectivity across 34 outlets across 6 cities, as well as a call center.
◆ Led the configuration of Outlook for over 500 users and mobile devices to streamline communication and collaboration within the organization.
◆ Spearheaded the design and implementation of network infrastructure, including server room layout and overall architecture, leveraging technologies such as the Asterisk server, firewall, and load balancing to enhance network performance and reduce downtime by 40%.
◆ Decreased security incidents by 30% by directing the setup of a live CCTV monitoring room for all outlets and implementing effective surveillance measures to ensure security and safety.
◆ Improved workstation performance and user satisfaction by 25% by managing the End User Computing (EUC) Device Refresh project, upgrading systems for over 400 users.
◆ Collaborated with vendors to maintain systems and deploy new services to improve system reliability and efficiency by 20%.
◆ Led a team in the surveillance department to monitor CCTV cameras 24/7 to ensure effective surveillance and security through the deployment of advanced monitoring software and technologies.
Project • California Pizza - Four Sons (Private) Limited
August 2020 - February 2021 | Taipei, Taiwan
- Implementation of surveillance Department, i was leading 3 person who monitored cctv camera 24/7 hours .
technologies, including cameras, recording systems, and monitoring software.
Project • California Pizza - Four Sons (Private) Limited
March 2019 - June 2019 | Taipei, Taiwan
- • Implementation user-friendly interface for HR staff to manage employee data and process payroll.
• Implementation of HR & Payroll system for tracking employee attendance,
which may include manual entry, biometric systems, or integration with attendance devices also
Calculate working hours and leave balances accurately.
Network Support Executive • Pakistan Telecommunication Company Limited
June 2018 - May 2019 | Taipei, Taiwan
- I work at Pakistan Telecommunication Company Ltd a leading Internet Service Provider (ISP) dedicated to delivering seamless and reliable internet connectivity for individuals and businesses. Joining our team means contributing to a company committed to providing cutting-edge solutions and ensuring an unparalleled online experience for our customers.
Roles and Responsibilities.
• Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2
support issues
• Maintain essential IT operations systems, including Operating Systems, servers (physical/virtual),
laptops/desktops, software, networks, and security.
• Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-
recovery, networking and upgrades.
• Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP),
transmission media, security and network management practices
• Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
• Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle
management.
• Incident Management. Including recording, diagnosing, resolving & communicating details.
Using the central ticketing systems.
• Lead the IT element of business projects and solutions and represent Group IT delivering
solutions to European offices, when required.
• Continuously analyze current process, technologies, and vendors to identify areas of
improvement.
• Install and commission desktop, server and network systems and their routine upgrades.
• Provide outstanding day to day support of users both face-to-face and on remote sessions.
• Ownership and management of Active Directory Users and Computers and Exchange. Including
creating, maintaining, and deleting users and keeping allocated computers up to date.
• Participate in regular review meetings between service providers and users.
System Engineer • Pakistan International Airlines
June 2017 - May 2018 | Taipei, Taiwan
- • Resolving system issue
• Installation operating systems and related programs in new or defective systems.
• Resolving hardware’s related task.
• Install and commission desktop, server and network systems and their routine upgrades.
• Setting up new users and giving them access to the intranet.
• Advising users on the selection and use of IT systems and networks
• Project planning, implementation and control
• Provide outstanding day to day support of users both face-to-face and on remote sessions.
• Adept knowledge on Software Center(SWC) and ServiceNow
• Carry out support activities including running diagnostic tools to identify issues, resolving technical problems, and obtaining diagnostic data to assist in investigating and resolving problems.
• Identify any hardware or software requirements needed and liaise with suppliers, Group IT and strategic sourcing to procure them.
• Enterprise Mobility Management administration - enrolment and management of mobile devices.
Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure
IT Assistant • TECHPOOL LTD
January 2016 - October 2016 | Taipei, Taiwan
- Finally, this role will always have a close relationship with technologies that are available now and those yet to come. An enquiring mind is a must, along with the ability to adapt to new innovations as and when they come along. Standing still in a job like this really isn’t an option.
Install and commission desktop, server and network systems and their routine upgrades.
Carry out support activities including running diagnostic tools to identify issues, resolving technical problems, and obtaining diagnostic data to assist in investigating and resolving problems.
Identify any hardware or software requirements needed and liaise with suppliers, Group IT and strategic sourcing to procure them.
Purchase IT Equipment as per Company Requirement.
Education
Cisco Academy Pakistan
Cisco-Networking • 2019 - 2019
Skills: Cisco Routers · Network Switches · Cisco Wireless · Cisco Network Devices
Cisco Academy Pakistan
Field of study • 2019 - 2019
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Cisco Networking Academy
Cisco Certified Network Associate (CCNA) • 2011 - 2019
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Bahria University
Bachelor of Science in Computer Science • 2013 - 2017
Skills: Cisco Networking · Windows Server · it consulting networking · Database Design · Linux Server
Bahria College karahi
Mathematics and Computer Science • 2008 - 2011
Skills: Computer Science · practical lab · Computer Network Operations · Mathematics Education
school
Diploma in Computer Hardware • 2008 - 2009
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Skills
- Competitor analysis
- Business research
Languages
- Chinese - Native
- English - Professional
tahir zubair
Berlin, Germany | [email protected]
As a seasoned Cisco Certified Network Associate (CCNA) and System Engineer, I bring over 7 years of hands-on experience in spearheading diverse IT projects, ranging from call center setups to intricate network infrastructure designs. My expertise spans across various domains including IT support, network engineering, system administration, and network administration.
Throughout my career, I have honed my skills in team leadership, project management, troubleshooting, software installation, and ensuring seamless network and internet connectivity. I take pride in my ability to navigate complex technical challenges with precision and efficiency, delivering optimal solutions that meet and exceed client expectations.
One of my key strengths lies in my adeptness at leading cross-functional teams, fostering collaboration, and driving projects from conception to completion. I thrive in dynamic environments where I can leverage my technical acumen to address evolving business needs and deliver tangible results.
🎯 𝗦𝗼𝗺𝗲 𝗼𝗳 𝗠𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:
➜ Achieved 100% successful setup of a call center, including the installation of an Asterisk server and firewall, and setup of UAN numbers to ensure seamless communication channels for enhanced customer service and support.
➜ Decreased security incidents by 30% by directing the setup of a live CCTV monitoring room for all outlets and implementing effective surveillance measures to ensure security and safety.
➜ Improved workstation performance and user satisfaction by 25% by managing the End User Computing (EUC) Device Refresh project, upgrading systems for over 400 users.
➜ Decreased network downtime by 40% by thoroughly testing network protocols and promptly troubleshooting issues to ensure stable and secure server connections.
➜ Supervised a team of 3 IT Assistants to assist over 500 users daily, offering excellent day-today support and quickly resolving problems, which led to a 25% increase in user satisfaction.
➜ Orchestrated the installation and maintenance of IT systems to ensure a 99% uptime rate and optimize system performance across diverse environments at PIA.
🎓 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
➜ Cisco Certified Network Associate – Cisco Academy, 2019
➜ Diploma in Information Technology (Computer Hardware) – Pakistan Institute of Management,
2020
I am always open to hearing about a new and exciting opportunities, so feel free to connect through this profile or via email at:
✉𝐄-𝐦𝐚𝐢𝐥: [email protected]
Work Experience
Head of IT Operations • California Pizza - Four Sons (Private) Limited
May 2018 - November 2023 | Taipei, Taiwan
- I was working with this group "Four Sons Private Limited"- California Pizza from 6 year in my presence, i was responsible for All IT Operations such as Software and Hardware related concerns.
I was Responsible for smooth software, network and internet connectivity of 34 Outlets including 6 cities and one call center with team of 3 IT Assistants.
◆ Achieved 100% successful setup of a call center, including the installation of an Asterisk server and firewall, and setup of UAN numbers to ensure seamless communication channels for enhanced customer service and support.
◆ Optimized operational efficiency and productivity by maintaining seamless software installation, network, and internet connectivity across 34 outlets across 6 cities, as well as a call center.
◆ Led the configuration of Outlook for over 500 users and mobile devices to streamline communication and collaboration within the organization.
◆ Spearheaded the design and implementation of network infrastructure, including server room layout and overall architecture, leveraging technologies such as the Asterisk server, firewall, and load balancing to enhance network performance and reduce downtime by 40%.
◆ Decreased security incidents by 30% by directing the setup of a live CCTV monitoring room for all outlets and implementing effective surveillance measures to ensure security and safety.
◆ Improved workstation performance and user satisfaction by 25% by managing the End User Computing (EUC) Device Refresh project, upgrading systems for over 400 users.
◆ Collaborated with vendors to maintain systems and deploy new services to improve system reliability and efficiency by 20%.
◆ Led a team in the surveillance department to monitor CCTV cameras 24/7 to ensure effective surveillance and security through the deployment of advanced monitoring software and technologies.
Project • California Pizza - Four Sons (Private) Limited
August 2020 - February 2021 | Taipei, Taiwan
- Implementation of surveillance Department, i was leading 3 person who monitored cctv camera 24/7 hours .
technologies, including cameras, recording systems, and monitoring software.
Project • California Pizza - Four Sons (Private) Limited
March 2019 - June 2019 | Taipei, Taiwan
- • Implementation user-friendly interface for HR staff to manage employee data and process payroll.
• Implementation of HR & Payroll system for tracking employee attendance,
which may include manual entry, biometric systems, or integration with attendance devices also
Calculate working hours and leave balances accurately.
Network Support Executive • Pakistan Telecommunication Company Limited
June 2018 - May 2019 | Taipei, Taiwan
- I work at Pakistan Telecommunication Company Ltd a leading Internet Service Provider (ISP) dedicated to delivering seamless and reliable internet connectivity for individuals and businesses. Joining our team means contributing to a company committed to providing cutting-edge solutions and ensuring an unparalleled online experience for our customers.
Roles and Responsibilities.
• Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2
support issues
• Maintain essential IT operations systems, including Operating Systems, servers (physical/virtual),
laptops/desktops, software, networks, and security.
• Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-
recovery, networking and upgrades.
• Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP),
transmission media, security and network management practices
• Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
• Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle
management.
• Incident Management. Including recording, diagnosing, resolving & communicating details.
Using the central ticketing systems.
• Lead the IT element of business projects and solutions and represent Group IT delivering
solutions to European offices, when required.
• Continuously analyze current process, technologies, and vendors to identify areas of
improvement.
• Install and commission desktop, server and network systems and their routine upgrades.
• Provide outstanding day to day support of users both face-to-face and on remote sessions.
• Ownership and management of Active Directory Users and Computers and Exchange. Including
creating, maintaining, and deleting users and keeping allocated computers up to date.
• Participate in regular review meetings between service providers and users.
System Engineer • Pakistan International Airlines
June 2017 - May 2018 | Taipei, Taiwan
- • Resolving system issue
• Installation operating systems and related programs in new or defective systems.
• Resolving hardware’s related task.
• Install and commission desktop, server and network systems and their routine upgrades.
• Setting up new users and giving them access to the intranet.
• Advising users on the selection and use of IT systems and networks
• Project planning, implementation and control
• Provide outstanding day to day support of users both face-to-face and on remote sessions.
• Adept knowledge on Software Center(SWC) and ServiceNow
• Carry out support activities including running diagnostic tools to identify issues, resolving technical problems, and obtaining diagnostic data to assist in investigating and resolving problems.
• Identify any hardware or software requirements needed and liaise with suppliers, Group IT and strategic sourcing to procure them.
• Enterprise Mobility Management administration - enrolment and management of mobile devices.
Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure
IT Assistant • TECHPOOL LTD
January 2016 - October 2016 | Taipei, Taiwan
- Finally, this role will always have a close relationship with technologies that are available now and those yet to come. An enquiring mind is a must, along with the ability to adapt to new innovations as and when they come along. Standing still in a job like this really isn’t an option.
Install and commission desktop, server and network systems and their routine upgrades.
Carry out support activities including running diagnostic tools to identify issues, resolving technical problems, and obtaining diagnostic data to assist in investigating and resolving problems.
Identify any hardware or software requirements needed and liaise with suppliers, Group IT and strategic sourcing to procure them.
Purchase IT Equipment as per Company Requirement.
Education
Cisco Academy Pakistan
Cisco-Networking • 2019 - 2019
Skills: Cisco Routers · Network Switches · Cisco Wireless · Cisco Network Devices
Cisco Academy Pakistan
Field of study • 2019 - 2019
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Cisco Networking Academy
Cisco Certified Network Associate (CCNA) • 2011 - 2019
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Bahria University
Bachelor of Science in Computer Science • 2013 - 2017
Skills: Cisco Networking · Windows Server · it consulting networking · Database Design · Linux Server
Bahria College karahi
Mathematics and Computer Science • 2008 - 2011
Skills: Computer Science · practical lab · Computer Network Operations · Mathematics Education
school
Diploma in Computer Hardware • 2008 - 2009
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Skills
- Competitor analysis
- Business research
Languages
- Chinese - Native
- English - Professional