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Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司2022 ~ Sekarang
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Customer Service Manager
Dalam satu bulan
Sudah bekerja
・
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Providence University
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Mass CommunicationCustomer Care Team Lead @Cicil.co.id2020 ~ 2023
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Administrator and Customer Service Specialist
Dalam dua bulan
Sudah bekerja
・
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Politeknik Negeri Malang
・
Teknik Kimia
資深產品經理 Senior Product Manager
Lebih dari satu tahun
/ back-end engineer team. Data Analysis Familiar with using SQL for data analysis and Excel tools to do CRM analysis. Experience Watsons TW 2018 SepNow (still on position) eCommerce Project Manager Watsons Taiwan eStore system optimization (include Web and APP) Web site and APP UI / UX enhancement (Payment , Deliver , Promotion display system , Registration process enhancement. ) Customer engagement tools survey and cooperation with vendor to enhance Conversion rate ( Insite search and Recommendation) Develop other opportunities to increase traffics and Conversion rate : Line shopping cooperation / Line Pay . Traffics / Sales / TC / ATV /
Full-time / Tidak tertarik bekerja jarak jauh
6-10 tahun
政治大學 公共行政學系
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Product Managemet / E-commerce Markeing
Sub Leader Finance and Tax @PT. Tjokro Nippon Engineering2021 ~ Sekarang
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Accounting & Tax Staff, finance, Data Analis
Dalam satu bulan
precision in financial transactions. • Ensured audit compliance through meticulous maintenance and updates of accounting records. • Performed in-depth budget analyses and crafted expense reports to streamline financial planning. • Delivered timely month-end financial reports, bolstering the organization's fiscal integrity. • Reported to Accounting Manager, spearheading financial process and system enhancements. • Formulated cash flow projections and budgeting tactics to aid strategic business decisions. • Skilled in SIMODIS operations for effective real-time foreign exchange tracking. • Managed comprehensive tax responsibilities, including PPh 21, PPh 22, PPh Final, PPN, And SPT all Taxes, upholding regulatory adherence.
Sudah bekerja
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Terbuka untuk peluang
Full-time / Tidak tertarik bekerja jarak jauh
4-6 tahun
Diponegoro University
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ManagementPast
R&D process integration engineer @ UMC2014 ~ 2022
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Semiconductor Engineer
Lebih dari satu tahun
Tidak bekerja
・
Tidak terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
National Yang Ming Chiao Tung University
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Electrical Engineering & IC design
Operations Executive @NGC ENERGY LLC2019 ~ Sekarang
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Operations Executive
Lebih dari satu tahun
in my career time. • Achieved and managed more than 20 Tons per day target production in the year span, while we were at 12 Tons per day in the early 2015 • Implemented operation and shop floor standards to reduce the Scrap and Rejection rate to an acceptable level Role: • Process study and enhancement. • 5S implementation, control plan design and execution. • Develop projects within allotted timelines and budget. • Process core tools : PPAP, APQP, SPC, FMEA, MSA, CONTROL PLAN - execution and team powering. • Preparing cost reports and cost-budget studies. • Resource planning and demand planning.
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Indian Institute of Logistics
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PG Diploma in Shipping and Logistics
Head of Product Operations @Seekrtech 時刻科技2023 ~ Sekarang
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專案經理/營運經理
Dalam satu bulan
feedback analysis. 工作經歷 Head of Product Operations • Seekrtech 時刻科技 二月Present | Taipei, Taiwan - Project Management: Lead product team operations, ensuring project timelines and budgets are met. - Cross-Team Coordination: Coordinate among Engineering, Design, and Marketing to align project goals. - Efficiency Enhancement: Develop innovative processes to boost productivity and solve development issues. - Software Release: Oversee the release and distribution of software in app markets. - Quality Assurance Leadership: Manage QA and Customer Service teams for optimal performance. Project Manager • Seekrtech 時刻科技 五月二月 2023
Sudah bekerja
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Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
National Chiao Tung University
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Department of Industrial Engineering and Management
Analytics Intern @Bloomberg L.P.2005 ~ 2005
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Lebih dari satu tahun
Steward, FebNov 2013 Tapped for inaugural position to serve as guardian of AIG’s financial data. Resolved quality issues (uniqueness, integrity, accuracy, consistency, completeness). Communicated issues to key stakeholders and directed project lifecycles. Managed three direct reports. Implemented cost saving initiatives for cash optimization and ROI enhancement. Updated processes to ensure that insights were available for sales team to make decisions for $400B portfolio. Introduced first market value report, analyzing extensive portfolio to capture errors and provide accurate data for more informed decision-making. Handled all audit stations internally, providing direction to departments
Lebih dari 15 tahun
Bryant University
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Certified Financial Planner
Senior Associate @DBS Bank2023 ~ Sekarang
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Project Manager
Dalam dua bulan
Bonds Taipei, Taiwan 工作經歷 Senior Associate • DBS Bank 八月Present Role in guiding the digital journey for investment products, including Mutual Funds, Bonds, and Insurance. This position enabled me to collaborate closely with product managers, significantly contributing to the efficient execution of new projects and enhancements. Throughout this process, we employed the scrum methodology, which not only fostered teamwork but also enhanced my skills and knowledge in agile practices. Assstant Program Manager • Citi 四月八月 2023 •As a digital journey owner for Citi TW's online banking, I've focused on
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Shu-Te University
Vice Director of Business Planning & Operation @PT Buana Finance, Tbk2016 ~ Sekarang
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Director
Dalam tiga bulan
policies and making sure the policies are applicable to the company. Also responsible for policies and socialization process, updating or creating business policies according to internal and external conditions, making sure that all the business policies must be and also inline with all infrastructure As Improvement Project Manager Do enhancement to make business processes easier, more effective, and more efficient. Such as shifting the credit acquisition process from decentralization to centralization. Upgrading the whole core system [Confins R2]. Responsible for user requirement process, design confirmation, data migration, user acceptance test, training for trainer session, training for
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
Lebih dari 15 tahun
Universitas Katolik Atmajaya Jakarta
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Bachelor, Marketing ManagementPaket Perekrutan Paling Mudah dan Efektif, Pilihan Ratusan Perusahaan
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
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Estelle Chiu
Project Manager at Facebook | HEC Paris MBA | Strategy & Digital
Project manager focusing on digital transformation, previous experience including information process design, crowdfunding sales operation, and digital banking payment improvement for both the consumer & corporate clients.
Founder of female leadership program inside the company, promoting gender equality for professionals.
An amateur journalist for modern art gallery for contemporary artists like Petah Coyne & Peter Zimmermann.
Work Experience
Project Manager, Global Community Operation
Facebook, Dublin, Ireland • Jun 2021 - Present
MBA Intern, Project Manager, Global Community Operation
Facebook, Dublin, Ireland (Remote) • Jun 2020 - Sep 2020
Great performance with return offer in 2021.
Oversea Business Developer, Creative Crowdfunding
Backer Founder (Remote) • Jul 2019 - Feb 2020
A crowdfunding consultancy in Asia that has successfully helped campaigns raise over $30 million across international platforms, including Kickstarter, Indiegogo & Zeczec.
Part-time working during MBA studying.
- Amplified the number of overseas business partnership by 20% through building up collaboration model and worked with the market team to launch oversea products in Taiwanese online crowdfunding platforms
Digital Banking Analyst, Customer Franchise
Citi • Jan 2019 - Jun 2019
- Increased 25% digital user numbers with estimated 10 million in revenue from monthly installment by structuring marketing launch plan for new user experience revamp
- Initiated testing campaigns with internet & telecommunication player, LINE, to target non-digital-banking customers and aimed to transfer them into digital users for e-statement, mobile platform, and online payment
Marketing & Business Analyst, Commercial Banking
Citi • Jul 2017 - Dec 2018
- Stimulated 16% virtual card accounts transactions & explored 18 potential streamline process by holding pilot APAC design thinking methodology workshop for top Taiwanese travel agency
- Built up pioneer banking services model focusing on digital sector such as e-commerce & online services
- Prioritized digital enterprises targeting lists with 30% conversation rate by building up filtering methodology
Management Associate, Global Consumer Banking
Citi • Jul 2016 - Jun 2017
- Optimized wealth management bank-insurance channel by digitalizing monitor system between frontline and insurance partners with 80% time-saved and 50+ branches daily input-centralized
- Initiated mobile-based credit cards process enhancement with 55% application effort-saved by using Optical Charterer Recognition, estimated with 10% increases on form completion rate
Education
HEC Paris
Master of Business Administration • 2019 - 2021
- Specialization | Strategy
- Extra Certificate | Kering Luxury Management (2020)
- MBA Project Topic | How the e-commerce market potential for premium products (Luxury & Design) in South East Asia in 5 years from now?
National Taiwan University
Bachelor of Business Administration - BBA, Finance, General, 3.91 • 2010 - 2015
- Major | Finance
- Boards | NTU Consulting Club Director of Academic (2015)
Bachelor of Arts - BA, Foreign Languages and Literatures, General, 3.91 • 2010 - 2015
- Minor | European & British Literature
- Boards | NTU Art Festival Director of Events (2014)
Volunteer Experience
Co-founder & Chair, Women's Network - Taiwan
Citi | Human Rights • Oct 2017 - Jun 2019
- Established the gender-equality network to solve company policy gaps for harassment and maturity leaves, and built up mandatory training for all departments to raise the awareness of diversity and working ethics
- Drove membership growth by 120% achieving rate and brought Taiwan to be the fastest growing network in APAC
- Raised 1 million NTD sponsorship from TW CEO and APAC diversity committee to run international women day program with 3000+ staff participation
Core Team as Public Communication in Taiwan
HeForShe | Civil Rights and Social Acition • Feb 2018 - Jun 2019
Licenses & Certifications
Kering Luxury Strategy & Management Certificate
Kering
Issued in Jun 2020 | No Expiration Date
Diplôme d'Etudes en Langue Française (DELF) - B1
Ministère de l'Éducation nationale
Issued May 2019 | No Expiration
Estelle Chiu
Project Manager at Facebook | HEC Paris MBA | Strategy & Digital
Project manager focusing on digital transformation, previous experience including information process design, crowdfunding sales operation, and digital banking payment improvement for both the consumer & corporate clients.
Founder of female leadership program inside the company, promoting gender equality for professionals.
An amateur journalist for modern art gallery for contemporary artists like Petah Coyne & Peter Zimmermann.
Work Experience
Project Manager, Global Community Operation
Facebook, Dublin, Ireland • Jun 2021 - Present
MBA Intern, Project Manager, Global Community Operation
Facebook, Dublin, Ireland (Remote) • Jun 2020 - Sep 2020
Great performance with return offer in 2021.
Oversea Business Developer, Creative Crowdfunding
Backer Founder (Remote) • Jul 2019 - Feb 2020
A crowdfunding consultancy in Asia that has successfully helped campaigns raise over $30 million across international platforms, including Kickstarter, Indiegogo & Zeczec.
Part-time working during MBA studying.
- Amplified the number of overseas business partnership by 20% through building up collaboration model and worked with the market team to launch oversea products in Taiwanese online crowdfunding platforms
Digital Banking Analyst, Customer Franchise
Citi • Jan 2019 - Jun 2019
- Increased 25% digital user numbers with estimated 10 million in revenue from monthly installment by structuring marketing launch plan for new user experience revamp
- Initiated testing campaigns with internet & telecommunication player, LINE, to target non-digital-banking customers and aimed to transfer them into digital users for e-statement, mobile platform, and online payment
Marketing & Business Analyst, Commercial Banking
Citi • Jul 2017 - Dec 2018
- Stimulated 16% virtual card accounts transactions & explored 18 potential streamline process by holding pilot APAC design thinking methodology workshop for top Taiwanese travel agency
- Built up pioneer banking services model focusing on digital sector such as e-commerce & online services
- Prioritized digital enterprises targeting lists with 30% conversation rate by building up filtering methodology
Management Associate, Global Consumer Banking
Citi • Jul 2016 - Jun 2017
- Optimized wealth management bank-insurance channel by digitalizing monitor system between frontline and insurance partners with 80% time-saved and 50+ branches daily input-centralized
- Initiated mobile-based credit cards process enhancement with 55% application effort-saved by using Optical Charterer Recognition, estimated with 10% increases on form completion rate
Education
HEC Paris
Master of Business Administration • 2019 - 2021
- Specialization | Strategy
- Extra Certificate | Kering Luxury Management (2020)
- MBA Project Topic | How the e-commerce market potential for premium products (Luxury & Design) in South East Asia in 5 years from now?
National Taiwan University
Bachelor of Business Administration - BBA, Finance, General, 3.91 • 2010 - 2015
- Major | Finance
- Boards | NTU Consulting Club Director of Academic (2015)
Bachelor of Arts - BA, Foreign Languages and Literatures, General, 3.91 • 2010 - 2015
- Minor | European & British Literature
- Boards | NTU Art Festival Director of Events (2014)
Volunteer Experience
Co-founder & Chair, Women's Network - Taiwan
Citi | Human Rights • Oct 2017 - Jun 2019
- Established the gender-equality network to solve company policy gaps for harassment and maturity leaves, and built up mandatory training for all departments to raise the awareness of diversity and working ethics
- Drove membership growth by 120% achieving rate and brought Taiwan to be the fastest growing network in APAC
- Raised 1 million NTD sponsorship from TW CEO and APAC diversity committee to run international women day program with 3000+ staff participation
Core Team as Public Communication in Taiwan
HeForShe | Civil Rights and Social Acition • Feb 2018 - Jun 2019
Licenses & Certifications
Kering Luxury Strategy & Management Certificate
Kering
Issued in Jun 2020 | No Expiration Date
Diplôme d'Etudes en Langue Française (DELF) - B1
Ministère de l'Éducation nationale
Issued May 2019 | No Expiration