August 2021 - December 2021

Director, Products | Product Director | Project Lead  
雲資國際服務有限公司 Cloudsinfo

Responsibilities:

• Gathered requirements, defined scopes, allocated resources and established scheduled meetings.
• Analyzed projects to determine system requirements and produce PRD, MRD, diagrams and wireframes.
• Host weekly project planning meetings with multinational teams.
• Conducted research, gathered information from multiple sources and presented results.
• Verified quality of deliverables from PM and designers and conformance to specifications before submitting them to participants.
• Provided Axure wireframe design training for the product manager.
• Reported bi-weekly to stakeholders on project status, progress, risk assessment and technical problems.
• Led projects and analyzed data to identify opportunities for continuous improvement of products.
• Managed and motivated project and design teams to promote collaboration and keep members on-task and productive.
• Managed project scope, schedule, status and documentation through the application of SDLC methodologies.

Achievements:

• Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.
• Released a minimum of 90 different scales of the project within 3 months.
• Developed performance improvement strategies and plans to promote continuous improvement of the major product.
• Delivered new landing page design to increase conversion rates.

March 2021 - July 2021

Product Development Director | Product Owner | Project Lead
皆凱科技有限公司 Evervictory 

Responsibilities:

• Conducted research, gathered information from multiple sources and applied it to product design.
• Coordinated projects, defined scope and manage milestones.
• Reported regularly to stakeholders on project status, progress and risk assessment.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Managed work and project responsibilities by assigning tasks to internal individuals and external partners.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Managed product backlog and prioritized sprint backlog for 3-week sprint releases.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and performance.
• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
• Produced rapid prototypes with functional spec using Axure RP.
•Managed relationships with vendors to ensure delivery on time and quality.

Achievements:

• Developed a new gaming product on time and integrated with the animation partner successfully.

August 2019 - March 2021

Technical Project Manager & Digital Marketing Director
皆凱科技有限公司 Evervictory 

Responsibilities:

• Gathered requirements from operation teams, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Analyzed projects to determine manpower requirements and monitor developer usage.
• Partnered with project team members to identify and quickly address problems. Resolved issues ASAP ensuring project deliverables were not negatively impacted.
• Managed all communications of projects between stakeholders, external partners, IT team, QA and the web developers.
• Led cross-functional teams of engineers, testing engineers and UI designers in the development of products and resolution of product defects.
• Oversaw planning, application development, verification and risks involved in software projects.
• Managed processes of system technical design, technique evaluation and POC(Proof Of Concept), development estimating and post-implementation support.

Achievements:
• Introduced and administrated JIRA software to improve the collaboration efficiency of projects.
• Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.
• Accelerated progress to pass the IOM license assessment by redesigning the product and facilitating communication between internal and external participants.
• Developed and launched the news product from conceptualization to implementation and maintenance, including organizing a 5 editors team.
• Increased UA from 110 to 8300 in the news site within 12 months through Keyword research and SEO.

January 2016 - July 2019

Division Manager | Technical Project Lead | Product Owner
荃方科技股份有限公司 GSiT

Responsibilities:

• Gathered requirements from operation teams, defined scopes, allocated resources and arranged scheduled meetings.
• Analyzed projects to determine manpower requirements and monitor developer usage.
• Oversaw planning, application development, verification and risks involved in software projects.
• Partnered with product team members to identify and quickly address problems. And arranged resources to resolve issues ensuring live products were not negatively impacted.
• Led projects and analyzed data to identify opportunities for continuous improvement of products.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Managed all communications between stakeholders, external partners, IT team, QA and the web developers.
• Provided Axure wireframe design training for the project team.
• Host weekly project tracking meetings with internal teams.
• Reported bi-weekly to multinational stakeholders on project status, progress, risk assessment and technical problems.

Achievements:

• Rollout 4 new products within 3 years. (Horse Racing, Lottery, Payment Gateway, Live Streaming ).

July 2013 - December 2015

Technical Project Manager  
荃方科技股份有限公司 GSiT 

Responsibilities:

• Gathered requirements from stakeholders, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Analyzed projects to determine system requirements and produce PRD, MRD, flow diagrams and wireframes.
• Conducted meetings with the project team to go through requirements, designs, specifications and schedules.
• Host and arrange discussions with internal teams for High-Level Design and Change Impact Analysis.
• Partnered with project team members to identify and quickly address problems. Resolved QAT and UAT issues ASAP ensuring project deliverables were not negatively impacted.
• Facilitated simple Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Reported weekly to multinational stakeholders on project status, progress, risk assessment and technical problems.

Achievements:

• Developed and launched a new member platform on time.
• Integrated with over 10 game vendors within 5 months.
• Introduced and administrated JIRA software to improve the collaboration efficiency of projects.
 • Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.

January 2012 - July 2013

Technical Project Manager
軒昂有限公司 XUENN Pte Ltd.

Responsibilities:

• Gathered requirements from multinational operation teams, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Conducted meetings to go through requirements, designs, specifications and schedules.
• Host and arranged discussions with internal teams for High-Level Design and Change Impact Analysis.
• Partnered with project team members to identify and quickly address problems. Resolved issues ASAP ensuring project deliverables were not negatively impacted.
• Reported weekly to the management team on project status, progress, risk assessment and technical problems.

October 2010 - December 2011

Assistant Manager of Product Support | DevOps
軒昂有限公司 XUENN Pte Ltd.

Responsibilities:

• Oversaw incident handling process, release management and deployment process to meet operation goals.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement in product deployment.
• Led multinational team members to support daily operations of running products by orienting and training.
• Managed and coordinated new releases and distribution of all websites and services.

Achievements:

• Organized new Product Support team within 3 months, including interviews and training.
• Developed over 20 SOPs and released them in the change management, deployment and incident handling process successfully.
• Reduced over 20% P2 and 4% P1 incidents within 6 months.
• Reduced weekly deployment downtime from 240 MINS to 10 MINS.
• Increased 300% service amount of UAT deployment within 6 months.

June 2009 - September 2010

Technical Project Manager
杏翔股份有限公司Total Health Engineering Solution Enhancer 

Responsibilities:

• Gathered requirements from clients, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Supervised and directed engineers to keep projects on track and tasks prioritized.
• Used coordination and planning skills to achieve results according to schedule.

Achievements:

• Provided source control training for developers using SVN.
• Delivered project on time and passed client validation.

April 2008 - May 2009

IT Consultant | Web Developer
軒昂有限公司 XUENN Pte Ltd.

Responsibilities:

• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Improved system performance by making proactive adjustments and resolving bugs.
• Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
• Provided SVN training for developers.  

Achievements:

• Built-up DTS report service to aggregate data from Oracle and MS SQL.
• Developed a failed-over Multi-Agents System in the project of integration with external vendors.