Guo, Cian-Yu Senior Product Designer | Taiwan (only open for remote job) I am an experienced designer with a passion for creating meaningful experiences and adding value to businesses. Design Portfolio | LinkedIn | [email protected] Skills Product i18n, Roadmap Planning, Task Managing, Design QA UX/UI User Interview, User Journey, Competitor Analysis, Persona, IA, UI Flows, Usability Testing, Data Analysis Designing design systems, mockups and interactive prototypes Coding HTML, CSS Tools Figma, Sketch, Zeplin, Notion, Miro, Mixpanel, CodePen Soft Skills The ability to adapt quickly to new environments, ideas and requirements Strong communication skills to collaborate

response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve user engagement and brand experience. Directed social media and ad campaigns to expand brand reach in Taiwan and internationally

intelligence, and IT. ● Integrated the Gogoro Network battery swap platform for local adaptation, ensuring an enhanced localization user experience and timely launch. ● Introduced B2B2C model, resulting in a two-wheeler rental platform. Achievements: ● Enhanced a B2B2C two-wheeler rental platform, achieving a 200% annual user growth. The platform offered versatile rental options and robust management features. ● Built the data warehouse and analysis platform from scratch. Utilize RFM and A/B Testing for user segmentation, providing real-time feedback for operational adjustments. Develop custom dashboards with various visualization tools

. Follow up import shipment, Check shipping docs and related administration Coordinate with the Bea cukai and warehouse for unloading import cargo. To perform miscellaneous job-related duties as assigned. Prepare documents for Customer Clearance (BC 2.3) Monitoring Custom Clarance and Trucking. Follow company policies and regulations, and all implemented. EXPORT STAFF • PT. PANALPINA NUSAJAYA TRANSPORT AgustusOktober 2010 Able to prepare and manage export document Process custom clearance at airport Soekarno Hatta. PendidikanSMK ADI KARYA RANAH PESISIR TEKNIK INSTALASI LISTRIK Skil User Experience Communicating TroubleShooting Product Export Import Custom clearance Language English

disciplinary experts in the development of next-generation products, conducting feasibility assessments, and providing software-oriented recommendations. Continuously optimizing system performance and enhancing user experience. Managing and directing a team to accomplish company objectives, establishing work schedules, priorities, and facilitating communication and coordination across departments. Providing comprehensive user support, translating customer feedback into new requirements, implementing timely hotfixes, offering remote support, and troubleshooting guidelines. Responsible for reviewing and modifying user manuals. Senior engineer • MiTAC MarAug 2021 I have extensive experience in the construction of AFC (Automatic Fare Collection) system. Especially in charge of developing

solutions, and formulate specifications. XREX, Senior Java Engineer, Aug~ Feb Developed several backend core services from scratch, focusing on design and implementation. Utilized Agile/Scrum methodologies to continually implement iterative tasks, ensuring project milestones were achieved efficiently. WebAPI: Successfully refactored the sign-up flow, streamlining the user registration process. Implemented risk controls to prevent SMS-related security breaches by potential hackers. Designed and implemented a new device management system, enhancing security and user device management. MyExchange: Implemented the "Add connection" feature, enhancing user experience and platform functionality. Optimized the performance of the

interactions, enabling execution of contract methods. Performance Optimization and Website Responsiveness : Optimized codebase using React's Memoization, useCallback, useMemo, etc., to reduce unnecessary component re-renders. Utilized code splitting with Next.js dynamic loading to enhance website loading speed. Improved website loading times and overall user experience by leveraging CDN capabilities for static asset delivery. Reusable Component Development : Created reusable React components with Typescript, ensuring their shareability across multiple projects. Leveraged Storybook for writing and showcasing components, allowing team members to view and test various states and styles. Monitoring Dashboard Development : Developed