7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
January 2022 - June 2023 | Boston, MA
July 2020 - December 2021 | Boston, MA
August 2015 - July 2020 | Boston, MA
May 2014 - August 2015 | San Mateo, CA
April 2013 - May 2014 | South San Francisco, CA
September 2011 - April 2013 | Boston, MA
August 2006 - September 2011 | Boston, MA
June 2004 - August 2006 | Boston, MA
January 2000 - January 2004 | Boston, MA
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
History • 1986 - 1991
Minor in Architecture
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
January 2022 - June 2023 | Boston, MA
July 2020 - December 2021 | Boston, MA
August 2015 - July 2020 | Boston, MA
May 2014 - August 2015 | San Mateo, CA
April 2013 - May 2014 | South San Francisco, CA
September 2011 - April 2013 | Boston, MA
August 2006 - September 2011 | Boston, MA
June 2004 - August 2006 | Boston, MA
January 2000 - January 2004 | Boston, MA
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
History • 1986 - 1991
Minor in Architecture
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021