Samantha Jae Lipit Certified Professional Scrum Master and IT Business System Analyst with 10 years of experience driving successful software development projects. Proven ability to bridge the gap between business and IT through expertise in business process analysis, product development across various SDLC methodologies (Agile-Scrum, SAFe, Waterfall), project management, technical writing, and manual testing. Skilled in event organization. Taipei, Taiwan Work Experience IT Consultant • Global IT Connections MarchApril 2024 Roles: BUSINESS ANALYST Provided expertise in the following areas: • Business Process Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile

Improved SQL performance for querying customers and insurance policy information. Learned calculation of insurance's coverage. Researched chart library supporting Vue.js like Highcharts and ECharts. Web/App System Analyst • Costco Wholesale Corporation MarFebManaged Costco China DM (digital membership) system which have over 500,000 users. Developed DM management system for warehouse and head office using Vue.js. Maintained DM back-end system using JAVA and Spring boot framework. Improved deployment routine using shell script. Coordinated with marketing and operation teams to improve DM system and management system. Back

.com Work Experience Data Analyst, Assistant Manager, Morrison Express 01/present Lead global data warehouse project, coordinating cross-functional communications from HQ F&A/Sales/Process/Product to optimize DL/DW/DM for SSOT (Single Source Of Truth) Establish process flows and implemented user request platform via Jira Service Management tool, cutting BI admin workload by 70% Establish centralized platform, boosting BI report efficiency by 60% Produce data inventory for data assets to facilitate self-service analytics and empower users to leverage data insights effectively Assistant Manger, Zuellig Pharma Digital and Data 08

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team

and professional development. ▪ Collaborated closely with the Product Owner to develop and refine product strategies for Forest and Forest 2, ensuring continuous feature optimization and establishing clear design directions. ▪ Spearheaded the design of Forest 2, from establishing the Design System to crafting foundational functions and enhancing user experience. ▪ Led the primary UX research initiative for the Forest App, encompassing everything from qualitative research and user interviews to the development of both Lo-Fi and Hi-Fi prototypes. ▪ Analyzed user research data to identify and recommend potential iterations, driving product enhancement through informed

健 4.與同學自組團隊為學校活動建置與設計網頁，也透過接案為遊學公司建置網頁。 #產學合作 #影像追蹤 #影像辨識 #研究方法 #獨立思考 #團隊接案 #專案計畫 #專案管理 技能 Skills HTML / CSS / Photoshop International Trade/ Project Management Product Management Supply Chain Management Mandarin (native) English (intermediate) Japanese (beginner)

Bachelor of Arts in International Cultural Studies Communications (Journalism / Media Production) Certificate of Digital Humanities Certificate of Strategic Communication Peacebuilding Designlab Certificates UI and UX Design Academy UX Academy Foundation UX Academy Skills Design User Experience, Interaction Design, User Interface, Digital Prototyping, Wireframing, Low-High Fidelity, Mockups. Research: User Interviews, User Testing, Information Architecture, Journey Mapping, Personas, Quantitative Analysis, Card Sorting, Competitor Analysis, Design Strategy Software Figma, Adobe Indesign, Adobe Premiere, Maze, Zendesk, Canva Language: English (Fluent) Mandarin (Native) Taiwanese (Native) Experience Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user