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On
4-6 years
6-10 years
10-15 years
More than 15 years
Senior software test engineer @資拓宏宇國際股份有限公司(International Integrated Systems, Inc.)2022 ~ Present
・
Software Test Engineer, Software QA Engineer
Within one month
Engineer and Operations Manager • Vector Data-Recovery. LTD. 三月三月Lead members to completed hundreds of storage data-recovery projects. 2. Complete website development and Google ADS, keeping the revenue increasing. 3. Listen to the request from our customer and maintain the service quality. Field Application Engineer • Jager information co. LTD. 十二月七月Provided the technical support to customers. 2. Reproduce many issues from customer requests and RMA back. 3. Contact WD/Seagate FAE to solve any kind of issues for
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chung Hua University (CHU)
・
Transportation and Logistics Management
Service Manager @Geekplus International Co. Ltd2020 ~ Present
・
COO or Head of Operations or Head of Sales/Business Development
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Project Manager @明基電通2022 ~ Present
・
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Within one month
a graduate of Yuan Ze University, with a solid academic foundation and professional knowledge. Taoyuan City, Taiwan 工作經歷 Project Manager • 明基電通 六月Present Global Service Quality Project Management. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments. Government Project Service Cost Calculation. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination. Project Problem Solving and Tracking. Project Progress Planning and Management. Expense Audit and Review of Missing Components for Improvement. Financial Report Compilation and Analysis. Service Performance Indicator Statistics and Analysis
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Yuan-Ze University
・
製造工程與經營管理系
Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Within two months
achieve project goals and deliver high-quality results. Key responsibilities included: Led a team of 25 agents, providing guidance and support to ensure successful project execution. Trained new joiners, ensuring they were equipped with the necessary skills and knowledge. Driven a culture of personal allyship Managed Enterprise account for SME customers (UK). Received the Extra Miller Award for Best Performance, recognizing my dedication and exceptional work. Received appreciation from stakeholders for excellent work and dedication. Quality Analyst • Cegedim Software India Pvt Ltd SeptemberJune 2011 As a Service Quality Analyst at Ceg...
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
・
Information Technology
Delivery Representative @Hungerstaion Company Limited2020 ~ Present
・
Administrative, Administrasi, Administrasi Specialist, Administration, Administration Office, Staff Administrasi, Data Entry, Data Clerk, Data Entry Specialist, Data Clerk Specialist, Front Office Staff, Front Office Specialist
Within two months
specified schedule and identify the most efficient routes to avoid delays. Purchasing Staff • China Petroleum Pipeline Engineering Co., Ltd.（CPP) JanuaryDecember 2019 Purchasing staff are to seek to obtain and purchase all goods and services at the lowest possible total end cost, considering the guidelines of prices, service, quality, delivery and reliability. Driver of HVAC Technician Team • Abdel Hadi Abdullah AlQahtani & Sons Group of Companies (AHQ) JanuaryDecember 2018 Led a 4-member team of HVAC. Ensure that find the location of the applicant's house. Delivers directions, instruments and instructions. Perform other job
Employed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Uttara Twon College
・
ScienceOperations Supervisor @Bukalapak2022 ~ 2024
・
Sales Supervisor
Within three months
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Nusa Mandiri
・
Sistem Informasi
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce安全組組長 @INTECHWORLD INC.(菲律賓總公司）（電腦系統整合服務業）2022 ~ Present
・
滲透測試、資訊安全
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
資策會
・
雲端網路系統工程師
Business Analyst @Vaco2023 ~ Present
・
Data Analyst, Business Intelligence, Languages
Within one month
periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%. Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor. Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations. JuneMarch 2023 Market Research Consultant (Japanese) • Vaco Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality Consistently achieved outstanding customer satisfaction (CSAT 90%...
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Yunlin University of Science and Technology
・
English, Second Language Acquisition, Linguistics
Customer Service Supervisor - Hijra Bank @Hijra2021 ~ Present
・
Customer Service Manager
Within one month
history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent performance, give coaching and feedback for improvement - Coordinate with BPO or CS Outsourcing regarding agent capacity needs and floor issue - Conduct discussion and calibration with CRM and Service Quality Assurance for the sake
Employed
Full-time / Interested in working remotely
4-6 years
Indonesia Banking School
・
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Within one month
Site Reliability Engineer
Digital Forest Technologies
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
System Architecture, DevOps / System Admin, Technical Support
Fields of Employment
Games, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Job search preferences
Positions
SRE /DevOp engineer
Job types
Full-time
Locations
Taipei, 台灣, Bangkok, 泰國, Toronto, 安大略加拿大
Remote
Interested in working remotely
Freelance
No
Educations
School
明新科技大學
Major
電子工程學系
Carl Tseng
Site Reliability Engineer
Taipei City, Taiwan
Site ReliaEngineer。Taipei City, Taiwan。8 years in IT Industry. Passionate about learning technology and exploring new possibilities. Analysis of data and problems and making the problem gone is the key to a successful stable system.
Technical Skill
Kubernetes AWS Linux Python Shell Kibana Nginx Azure Devops
- Database: MSSQL, InfluxDB
- Programming: Powershell, Batch, Shell, Python, C
- Automation: Kubernetes, Ansible, Octopus
- Monitoring: Kibana, Grafana, ElasticSearch, Filebeat, Heartbeat, Logstash, Zabbix, AppInsight, Prometheus
- Version Control: Git, Bitbucket, Azure Devops
- Networking: F5
- Streaming: Wowza, FFMPEG
Soft Skill
- Communication
- Negotiation
- Critical Thinking
- Teamwork
- Organizational
- Problem-solving
- Stress management
- Creativity
- Conflict management
- Adaptability
- Time management
Language
- Mandarine
- English
Work Experience
Site Reliability Engineer
Digital Forest Technologies • 九月 2023 - Present
Provide solutions that enable end-to-end monitoring and reliability of all production systems, ensuring exceptional end-user Quality of Experience and Quality of Service. And to ensure that all users are provided with correct and functional software and infrastructure thereby enabling them to perform their tasks and business objectives.
Technical Operation Engineer
Digital Forest Technologies • 四月 2019 - 九月 2023
Provide partner technical operation support and the best solution. Being the communication key between the Developer team and the partner side. Daily cloud server operation and maintenance. Create the alert for server or business monitoring. Live stream creation and maintenance. Troubleshooting and analyzing issues and pointing out the problem for Dev.Technical document writing.
Responsibility
- Assist partner technical operation
- Write document SOP and provide product manual and troubleshooting steps.
- Automation script - Powershell / Batch
- Automation - log backup
- Automation - keep files only specific days
- Automation - upload file to S3
- Logs generation - Live stream.
- Automation - Network line performance detection
- Automation - Collobration with relevant team for auto switch network line
- Automation - Against issue to provide shorten solution to kill task,
- Monitoring tools : Filebeat / Heartbeat / Logstash / Elastic-search / Kibana / Grafana /AppInsight
- Live Stream monitoring & alert logic
- Live stream video file monitoring & alert logic
- Application Error rate monitoring & alert logic
- Network line monitoring & alert logic
- App log monitoring and create visualization and alerting.
- Cloud service research and operation
- Provide solution for fixing gaming system latency issue. (primary & backup plan )
- Discuss with developer and design architecture to make streaming run smoothly
- Cloud migration from on-premise to AWS. (Live stream)
- Cloud migration from on-premise to AWS. (Web server involve)
- S3 CLI automation
- EC2 CLI windows manager automation
- EBS CLI plenty type change
- AWS File gateway research and POC test
- Target Group CLI Register & De-Register.
- DevOps / CICD procedure optimized
- Ansible to deploy powershell / batch script，assist team member to save time manually clean disk space.
- Git to manage config file pull/push to Azure，assist team member one by one deploy host and also benefit for backup config
- Octopus for deployment
- Log system management
- Store logs to Kibana or Application Insight for creating visualization or alerting
- Linux/Windows VM daily operation
- Grafana as daily monitoring for CPU, Memory, Disk and Network.
- Octopus deploy release package.
- IIS maintenance.
- Video file archive and migration
- Evaluate for the best solution to migrate system from on-premise to AWS. (AWS EC2)
- Migrate Website from on-premise to AWS
- Evaluate the cost and make decision for system stability.
- Live Stream migration
- Migrate system from on-premise to AWS (AWS EC2)
- Wowza Live Streaming setup
- RTMP streaming setup
- Live Stream daily operation (RTMP, HLS, MJPEG and Http-Flv)
- Collaboration with relevant team to optimize TTFB (CDN, ELB)
- Database daily operation (MSSQL)
- Data query
- Request by client to update table.
- Review SQL script and deployment
- Modify Store procedure
- Job failure fix
IT System Engineer
Binary Technology • 九月 2021 - 四月 2022
Planning and training local new comer and run 3 months plan in fully english
To be mentor lead new comer and share knowledge 3 months after finish the on-board training
Product Engineer
BIOSTAR MICRO-Technology • 五月 2017 - 四月 2019
Responsibility
- Customer Service
- Provide solution to customer
- Mining Rig
- Discuss with RD specification.
- Discuss with sales and customer specification.
- On-site deploy the mining system (JP, CHN)
- Mining System setup
- Against virtual currency to setup mining system(XMR, ETH)
- Provide solution to manage 2500 Rigs
- Write batch Script to deploy system.
- Write batch script to control GPU fan and temperature.
- Evaluate cost and profit
System Engineer
EBM Technologies • 八月 2015 - 四月 2017
Responsibility
- Customer Service
- Remote operation Window Server & MSSQL
- On-site to do daily operation.
- PACS system maintenance.
- Databasee migration and maintenance
- Daily issue fix.
- Upgrade database version
- Create snapshot and backup DB
- Create backup in another location.
- PACS system POC
- Instrument manufacturer need to send data and video to PACS system and setup.
- POC HIS system connect to PACS system.
Education
2009 - 2013
Mingshin University of Science and Technology
Electronic Engineering
Certification
AWS Certified Solutions Architect – Professional
NTU Information System Training Program - Python programming language training (375)
Carl Tseng
Site Reliability Engineer
Taipei City, Taiwan
Site ReliaEngineer。Taipei City, Taiwan。8 years in IT Industry. Passionate about learning technology and exploring new possibilities. Analysis of data and problems and making the problem gone is the key to a successful stable system.
Technical Skill
Kubernetes AWS Linux Python Shell Kibana Nginx Azure Devops
- Database: MSSQL, InfluxDB
- Programming: Powershell, Batch, Shell, Python, C
- Automation: Kubernetes, Ansible, Octopus
- Monitoring: Kibana, Grafana, ElasticSearch, Filebeat, Heartbeat, Logstash, Zabbix, AppInsight, Prometheus
- Version Control: Git, Bitbucket, Azure Devops
- Networking: F5
- Streaming: Wowza, FFMPEG
Soft Skill
- Communication
- Negotiation
- Critical Thinking
- Teamwork
- Organizational
- Problem-solving
- Stress management
- Creativity
- Conflict management
- Adaptability
- Time management
Language
- Mandarine
- English
Work Experience
Site Reliability Engineer
Digital Forest Technologies • 九月 2023 - Present
Provide solutions that enable end-to-end monitoring and reliability of all production systems, ensuring exceptional end-user Quality of Experience and Quality of Service. And to ensure that all users are provided with correct and functional software and infrastructure thereby enabling them to perform their tasks and business objectives.
Technical Operation Engineer
Digital Forest Technologies • 四月 2019 - 九月 2023
Provide partner technical operation support and the best solution. Being the communication key between the Developer team and the partner side. Daily cloud server operation and maintenance. Create the alert for server or business monitoring. Live stream creation and maintenance. Troubleshooting and analyzing issues and pointing out the problem for Dev.Technical document writing.
Responsibility
- Assist partner technical operation
- Write document SOP and provide product manual and troubleshooting steps.
- Automation script - Powershell / Batch
- Automation - log backup
- Automation - keep files only specific days
- Automation - upload file to S3
- Logs generation - Live stream.
- Automation - Network line performance detection
- Automation - Collobration with relevant team for auto switch network line
- Automation - Against issue to provide shorten solution to kill task,
- Monitoring tools : Filebeat / Heartbeat / Logstash / Elastic-search / Kibana / Grafana /AppInsight
- Live Stream monitoring & alert logic
- Live stream video file monitoring & alert logic
- Application Error rate monitoring & alert logic
- Network line monitoring & alert logic
- App log monitoring and create visualization and alerting.
- Cloud service research and operation
- Provide solution for fixing gaming system latency issue. (primary & backup plan )
- Discuss with developer and design architecture to make streaming run smoothly
- Cloud migration from on-premise to AWS. (Live stream)
- Cloud migration from on-premise to AWS. (Web server involve)
- S3 CLI automation
- EC2 CLI windows manager automation
- EBS CLI plenty type change
- AWS File gateway research and POC test
- Target Group CLI Register & De-Register.
- DevOps / CICD procedure optimized
- Ansible to deploy powershell / batch script，assist team member to save time manually clean disk space.
- Git to manage config file pull/push to Azure，assist team member one by one deploy host and also benefit for backup config
- Octopus for deployment
- Log system management
- Store logs to Kibana or Application Insight for creating visualization or alerting
- Linux/Windows VM daily operation
- Grafana as daily monitoring for CPU, Memory, Disk and Network.
- Octopus deploy release package.
- IIS maintenance.
- Video file archive and migration
- Evaluate for the best solution to migrate system from on-premise to AWS. (AWS EC2)
- Migrate Website from on-premise to AWS
- Evaluate the cost and make decision for system stability.
- Live Stream migration
- Migrate system from on-premise to AWS (AWS EC2)
- Wowza Live Streaming setup
- RTMP streaming setup
- Live Stream daily operation (RTMP, HLS, MJPEG and Http-Flv)
- Collaboration with relevant team to optimize TTFB (CDN, ELB)
- Database daily operation (MSSQL)
- Data query
- Request by client to update table.
- Review SQL script and deployment
- Modify Store procedure
- Job failure fix
IT System Engineer
Binary Technology • 九月 2021 - 四月 2022
Planning and training local new comer and run 3 months plan in fully english
To be mentor lead new comer and share knowledge 3 months after finish the on-board training
Product Engineer
BIOSTAR MICRO-Technology • 五月 2017 - 四月 2019
Responsibility
- Customer Service
- Provide solution to customer
- Mining Rig
- Discuss with RD specification.
- Discuss with sales and customer specification.
- On-site deploy the mining system (JP, CHN)
- Mining System setup
- Against virtual currency to setup mining system(XMR, ETH)
- Provide solution to manage 2500 Rigs
- Write batch Script to deploy system.
- Write batch script to control GPU fan and temperature.
- Evaluate cost and profit
System Engineer
EBM Technologies • 八月 2015 - 四月 2017
Responsibility
- Customer Service
- Remote operation Window Server & MSSQL
- On-site to do daily operation.
- PACS system maintenance.
- Databasee migration and maintenance
- Daily issue fix.
- Upgrade database version
- Create snapshot and backup DB
- Create backup in another location.
- PACS system POC
- Instrument manufacturer need to send data and video to PACS system and setup.
- POC HIS system connect to PACS system.
Education
2009 - 2013
Mingshin University of Science and Technology
Electronic Engineering
Certification
AWS Certified Solutions Architect – Professional
NTU Information System Training Program - Python programming language training (375)