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updates for regulations relating to payroll and time tracking Create custom reports and analyze large amounts of information to support mandatory reporting, day-to-day, and ad hoc business needs. Solve any client problems that may arise during the onboarding stage and collaborate closely with internal teams such as Sales, Support, Operations, Product, and Engineering to deliver outstanding customer experience. To continuously improve the onboarding process Risk, support and Onboarding Specialist Zepz NovemberMay 2023 Remote Overall Purpose: Support the business to mitigate litigation risks via user protection services Additional role to the Customer Care Representative duties. Provide

highest on team) $3mm ARR revenue due to strong communication and customer retention Ranked #1 or #2 sales & marketing performer from 2006 toteam of 25 to 35 sales reps) Recipient of President’s Club Award (Designated for top sales in company) for 2010, 2011, 2012 Helped increase team sales by 60% (+$10mm) by outperforming sales quotas & increasing team quotas Additional Aggregate Experience 9 years Real Estate Investor, Business Owner 6 years Startup Founder , Digital Marketing E-commerce, Leadership 5 years Supervisor, Operations, B2B & Inside Sales, Startup & SME Sales, Finance & Banking 4 years Facilitator, Teaching Assistant, Volunteer for

有效透過數位渠道操作，提升 toC 端營運各項指標。實踐數據分析並透過數據引導策略調整。 工作內容： - 品牌上市策略與產品銷售策略規劃 - 產品數位渠道策略與銷售策劃 - 預算分配及數位渠道管理 - 產品數位行銷策略規劃 - 社群經營與部落格內容

DecemberApril 2024 Event Builder, Corporate Identity, 2D/3D/UI/UX/AR/AI Design, Environmental Graphics & Signage, Brand Presence & Printed Graphics, Packaging Design , Brand Development, mapping and planning. Co-founder & Chief Design-Brand Officer 榮恩國際有限公司 • SeptemberAugust 2020 Business operations, brand ,marketing + design management. E commerce and apps project manager in online fashion retail industry. (SME business with 40 peoples) Project manager UNITED HARVEST TAIWAN • SeptemberAugust 2014 Managing monthly magazine design named “IDOLA” and sales manager in fashion retail industry focusing into Indonesian market in Taiwan

led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data

Grace Lin Ying-Cih Lin 9+ years experience in cross border e-commerce (Subtotal) 6+ years experience in cross border e-commerce (B2C) 3+ years experience in cross border e-commerce (B2B) Highlights Service-Minded Accurate Efficient Multi-tasker Supporting Microsoft Office Applications (Excel, word, power point etc.) Team work and good communication with coworkers Experience Alibaba.com - Senior Product Operation Specialist 20th Mar. - Now Taipei, Taiwan 1. To develop and to do well in production operations. 2. To serve and make sure members in good development. 3. According

based on market insights and performance data to optimize results. Business Specialist • Tech Mahindra JuneNovember 2022 Formulated and executed sales strategy to acquire new clients and expand market presence. Identified potential clients and built partnerships through good communication and negotiating. Join hands with internal teams to manage sales funnel and streamline processes. Presented and negotiated sales agreements to achieve mutually beneficial outcomes. Kept up with industry developments and modified tactics as necessary to stay competitive. Business Development Executive • TeleWorld FZCO AprilMay 2017 Created and implemented e-commerce plan to drive online sales growth.