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Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for

.S. Supreme Court, the United States Sixth and Seventh Circuits, and the District Court for the Eastern and Western Districts of Wisconsin and Michigan, she is also admitted to the State Bar of Wisconsin. ERISA litigation is an area of expertise for Naomi. As a labor-management trust representative, she frequently obtains reimbursement for large claims. Aside from drafting plan documents and summary plan descriptions, Naomi ensures that documents comply with ever-changing laws and regulations, and attends court on a variety of complex ERISA matters. As well as representing clients in arbitrations and

Promoted company's public profile by writing articles, digital marketing, and presenting at industry conferences and trade shows . Monitored industry trends and introduced new services . Grew company to $2, 500, 000 with 15 employees in . Built and deepened relationships with clients and industry partners driving substantial improvements in revenue numbers while expanding operations into new areas Managing Owner Claims Manager • USAA SeptemberDecember 2007 Oversaw on-boarding processes for new team members, delivering training on claims handling. Trained new team members on policies and procedures for claims handling. Reviewed policies to determine appropriate...

and provided confirmation information. Used Meevo to activate new memberships, check-ins and check-outs. Key Holder Store Manager Metro Pcs SeptemberApril 2019 Maintained knowledge of new wireless devices, pricing plans, promotions, and service features Performed daily opening and closing procedures -maintain store appearance File warranty and insurance claims Conducted interviews / recruited new hires. Retail Sales Associate T-Mobile OctoberSeptember 2017 Activate wireless phone and data services Maintain visual merchandise File warranty and insurance claims Identify customer needs and accept payment Drives sales through engagement of customers, suggestive selling, and sharing product knowledge Issued receipts and

Insurance Company Prospect management: maintain Underwriting inbox and set up 3-6 prospects daily Collaboration: work with Sales Reps to obtain missing data Administrative duties: check requisitions, timesheets, and supply orders NovemberPresent Department Assistant (temp) • Amalgamated Life Insurance Company Research: searched for beneficiary addresses and sent outfollow-up letters weekly Claim files: handled new correspondence and prepared interest calculation forms Customer service: assisted beneficiaries with questions regarding claims paperwork MayNovember 2014 Eligibility Maintenance Processor (temp) • Amalgamated Life Insurance Company Enrollment organization: updated and initiated over 100 benefit enrollment records Due diligence: double-checked the accuracy of healthcare invoices and rectified