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teknisi Vendor ATM tim lapangan, Jika saya diterima bekerja, saya butuh biaya punya rencana ingin mendalami keahlian komputer ikut kursus/pelatihan IT dan saya sedang cuti kuliah karyawan jurusan Teknik Informatika. EXPERIENCE Customer Service Engineer • PT DATINDO INFONET PRIMA Saya sebagai engineer maintenance mesin ATM tunai, non tunai, dsb. Saya pernah mendapat penghargaan sekali pencapaian performance target maintenance periode bulanan (Preventive Maintenance). JanuaryFebruary 2022 EDUCATION MayJun 2014 SMK TELEKOMUNIKASI TELESANDI BEKASI Computering and Networking Engineering AprPresent JAKARTA GLOBAL UNIVERSITY Bachelor in Informatics Engineering Informatics Engineering Skill Time Management Computer Technical Support Jaringan Komputer Bahasa English — Beginner

Assan Idea company Web Development Tehran, Tehran Province, Iran Provides management solutions for small companies and large holdings by providing services in the fields of software production, enterprise resource planning (ERP) software development, website design and implementation, social media content production, computer network support and Infrastructure, support for computer systems http://www.assanidea.com/ Email: [email protected] phone:Work Experience Online Game website Crazy Games JanuaryPresentTaipei, Taiwan Build with : JavaScript - Php - Html- Css- Sass Online Game website Addicting Games JulyPresentTaipei, Taiwan Build with : Html5-Css-jQuery-JavaScript-Sass video-sharing service website

. MARTHA TRUST Hereford, England February 2004 to April 2013 JOB TITLE: CUSTOMER SERVICE ASSOCIATE ROSE GARDEN Hereford, England June 2012 to April 2014 JOB TITLE: CARE WORKER/ CUSTOMER SERVICE WORK Education Alison Online Education Institute, Other, Accounting, HR, Management, Customer Service, 2015 ~ 2017 Canterbury University, Associate’s Degree, Computer Engineering, 1980 ~ 1984 Certification in TESOL and TEYL and ECDL. Skills *Distance learning platforms *Administrative recordkeeping * Student needs assessment * Diversified instruction * Classroom management * Student support * Computer Literate/ Troubleshooting * MS Word and Excel * Customer Service * Good communication * Played base guitar for 20 years *Computer maintenance License in ECDL

years Experience as Sales & Technical head in Tally Software Sales, Support, Training & Implementation. Sales & Technical Head City, IN [email protected] Work Experience Virtual Assistant Point, Sales & Technical Head, Jan 2020 ~ Present * To Provide Corporate Training to Clients * Software Installation ( Tally ERP.9) * Voice & Onsite Technical Support ( Tally ERP.9 ) * Customization Co-Ordinator In between Client & Developer ( Tally) * Implementation of Customized Addon to Clients Technical Support, Rafa Computers ( Ajman, UAE ), Mar 2019 ~ Jan 2020 * To Provide Corporate Training to Clients * Software Installation ( Tally ERP.9) * Voice & Onsite Technical Support ( Tally ERP.9 ) * Customization

Alex Maldonado Washington, USA [email protected] _________________________________________________________________________________________________________________________ Education B.A. - History, California State University Channel Islands, Minor emphasis in Education,A.A. - College of the Canyons/ Antelope Valley College,Experience IS Service Desk, Costco, AugustPresent First Level Technical Support Provide Support for Computer Software/Hardware, Network, and business impacting issues Assist Warehouse, Regional, and Corporate office problems, ensuring they are resolved quickly Barista, Starbucks, SeptemberJune 2018 Carried out daily assignments and weekly projects in a timely manner to meet time sensitive deadlines. Performed new routines in order to help

would become escalated to us, we would be the last point of Escalation. Mimecast training Egnyte training. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge Replacing Servers, switches, firewalls, access points and all other IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls. Assisted on the phone with any copier customers

in client retention. Led end-to-end implementation projects, ensuring seamless deployment of the integrated hospital management system. Collaborated effectively with cross-functional teams to successfully complete projects within timeline constraints. Provided comprehensive training to clients on system functionalities, leading to a notable 25% reduction in user support tickets. Offered ongoing support, addressing client inquiries promptly and maintaining an impressive 95% customer satisfaction rating. Maintained accurate and up-to-date records of client interactions and account status. Prepared regular reports on key metrics, such as client satisfaction and pipeline implementation. Communicated effectively with