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of revenue sharing. Created a unique content editor iteratively, improving content creation efficiency by over 50%. Fully established and maintained the design systems and guidelines for 1TM branding. Be in charge of the design of official websites, NFT minting campaign pages and related materials to maintain a consistent brand image and drive rapid user growth. JuneJanuary 2023 Design Lead • Nogle Limited Managed a team of between 5 and 10 designers with a range of skills including research, UX, UI and visual design. Assisted the team in conducting user research and analysis to gather insights and

processed escalated concerns for medical claims and prescription drug orders via phone, email, and chat while maintaining professionalism and empathy. • Liaised between providers, insurance companies, and patients to expedite orders and resolve any issues or discrepancies. • Provided exceptional customer service by maintaining a 92% one-call resolution rate consistently ensuring patient satisfaction. • Set clear expectations, monitored phone calls, and provided feedback to assist 15+ agents with pursuing optimal paths to achieve metrics. • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases. Patient Care Advocate (PCA) Accredo

林書安LIN SU-AN (Booker) ： 淡水區, New Taipei City ： [email protected] ● 5 years+ Hybrid project management experience. ● Keen insight, diverse communication and leadership skills. ● Leaded various large projects, and received high satisfaction ratings from the client. ● Have technical and logical thinking skills, and business thinking skills. ● Consistently update and upgrade my kownedge and skills to handle any challenge. ● Encourage and provide assistance to members to help them deal with problems. Vision Build a team and change the world together Work

Formulated and executed a comprehensive company-wide 1-on-1 feedback survey.Achieved an impressive response rate of 98% and generated detailed analysis reports. ⚫ Strategically planned and executed a series of educational training courses for new hires. Successfully completed four sessions within 3 months and received consistently high satisfaction ratings, averaging above 96%. ⚫ Successfully planned and executed the Buddy program, providing assistance to new hires. Achieved a high satisfaction rate of 98% among the participants. [Employee relationship] ⚫ Executed the company's annual Health Check-up Program in collaboration with 11 institutions

growth and business development initiatives to support company goals. Negotiated several successful millions dollars contracts with key customers, such as Apple, Innolux, ROE, AUO, Wintek ; Resulted in great revenue increased and profit in Led the developed and implementation of annual Great China sales and marketing plans that resulted in consistent sales increase. This growth resulted in a long term channel for continual sales growth. Experienced in evaluating and creating budgets and profit & loss statements, with an exceptional understanding of how to bring profitability and success to an organization Experienced in various kinds of mechanical products such as

Rooit App, focusing on enhancing user experience and functionality. Key responsibilities included: - Employed MVVM Architecture with RxSwift for app development. - Utilized ReactorKit to seamlessly bind view state and actions. - Implemented the NFT feature, including Rooit Alpha Cell and Roo. - Generated Xcode project using XcodeGen. - Maintained consistent coding style with SwiftFormat. - Introduced the Shop tab feature to enrich app functionality. - Modularized app features into smaller frameworks for improved scalability. - Wrote comprehensive UnitTest cases to ensure code robustness. For DevOps Responsibilities: - Constructed API Gateway services to integrate external client API requests. - Utilized

2022 EVERGREEN LINE Sales Department Representative Staff I worked as a Sales Representative at Evergreen Marine Corp. I entered the maritime industry and took on responsibilities for tracking and collecting export cargo from Taiwan to Southeast Asia. Despite the competitive situation in the shipping market, I remained diligent, consistently achieving goals, and contributing to the company's success: Key responsibilities included developing new clients Maintaining relationships with existing clients Coordinating vessel space allocation, maximizing profit. Formulating effective strategies through market analysis. 五月二月 2020 Taipei Marriott Hotel I worked at Taipei Marriott Hotel.