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MAY LUONG An active and ambitious professional with a strong background in SEO, Content Writing, Social Media Management, and PR. Accumulating 6+ years of experience across various workplaces and industries in the States, Taiwan, and Vietnam. Combining strategic thinking, creativity, and a results-oriented approach to drive growth, engage target audiences, and foster brand success. [email protected] May Luong may.samatech.tw Upwork: Thi Minh Khue Luong WORK EXPERIENCE Digital Marketing Specialist (for the Vietnamese market) • CakeResume | Taiwan 03/Present 1. SEO: Develop comprehensive SEO strategies, focusing on keyword

for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve

理4人以下 | 年薪1,200,000元 | 台北市內湖區 Redesign Brand System、Research and implementation of corporate issues、Brand advertising and budgeting、Corporate Identity System、Brand marketing strategy drafting、Internal Brand Relevant Thinking Course Education、Redesign Website Visual and structure、Social media content on various channel、Design application & production、Use brand power to touch all aspects of the enterprise、ESG 重新設計企業品牌體系、企業議題研究與實施、品牌廣告與預算、企業識別系統

消息) 英翻中美股科技財報(亞馬遜、Google、AMD、微軟、蘋果、美光、高通、恩智浦etc..) 作品連結 Bridgeman Image - Content Development Assistant , Oct 2018 ~ Dec 2018 Translated, edited and proofread Chinese fine art content across for online database Gem and exhibition captions in Chinese Initiated projects to help sales and research archive to find suitable content- Facilitate content for weekly e-newsletters Assembled different metadata of artists and museums, managing art content on digital platform on Bridgemanimages.com Prioritized projects and acquired

域專長，對音樂影視、時尚潮流、體育運動皆有所涉略，具備時事敏感度也懂得創造話題， 是個全方位的內容創作者。 Photographer / Editor / Content CreatorTaipei, Taiwan E-mail: [email protected] Website: https://kjchao.myportfolio.com/photography 工作經歷 個人接案，Now #平面攝影 #剪輯 #腳本發想 #拍攝提案 #企