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operations, optimize profitability, and drive revenue growth across the APAC region. Skilled in team building and development, with a focus on nurturing talent and fostering a culture of excellence and collaboration. Demonstrated expertise in implementing governance structures, process optimization, and cross-functional collaboration to streamline operations and enhance customer satisfaction. A strategic thinker with a strong commitment to delivering results, I excel in driving business success through innovation, operational excellence, and stakeholder engagement. Contact: Email: [email protected] Phone:Professional Experience Senior Manager - Implementation, Service and Customer Care APAC • Geekplus International Co.

Yusi Anita I am a graduate with a degree in English education and have experience in the fields of telemarketing and customer care. Some of the competencies I possess include the ability to analyze customer needs, provide a pleasant customer experience, and speak English fluently. I am an individual committed to making a significant contribution and oriented towards results in every task undertaken. [email protected] Work Experience Quality Control Tam Consumer • PT Infomedia Nusantara SeptemberDesember 2023 • Conducting Validation Tapping for Sales Results • Carrying out monitoring activities for the quality of sales results

Leader Deployment. Team Leader Presale. Business Deployment Executive. 11/2019 to 6/2023 – ViHAT Technology Co,.LTD Position: Team Leader Deployment. Take on the role of building a team to deploy OMICALL products. OMICALL is smart virtual switchboard software serving multi-channel customer care. Includes Callcenter, Email, ZOA, ESMS, Facebook, Chatbox, CRM, API, ERP, AI features. The results were achieved after 3 months with a team of 3 people proficient in software implementation stages. After 1 year, the team has grown to 6 members and 1 team leader.

Dasih Irma Pratiwi Passionate in Customer care, Administrative Job & Digital Marketing. Experienced in Assistant Management, Customer service & care at one of big Bank in Indonesia, Sales & Marketing Support and have skills in ads campaign. I love trying new things, Can work independently and work in a team. Tangerang, Tangerang City, Banten, Indonesia Pengalaman Kerja Sr. Finance officer • PT Tri Mitra Elektrik JuliPresent - Finance Job activity operational (invoicing, Tax, Reporting cash flow, weekly and monthly report) - Administrative job activity - Handling administrative for big project BUMN (PLN) - Communication with thirt party and Build a Good Relationship Small Business

. •Proactively reached out to clients, providing essential information and extending invitations to key financial conferences. •Orchestrated and executed client-focused events to facilitate product delivery and enhance engagement. •Offered expert advice and guidance, assisting clients through the procedural aspects of participation. •Finalized client relationships through the careful execution of contracts and provided ongoing customer care. E D U C AT I O NUniversity of Economics Ho Chi Minh City ENTERPRISE ACCOUNTINGHong Bang International University FINANCE AND BANKING Kỹ năng Word Excel Microsoft Office Power BI Ngoại ngữ English — Trung cấp Vietnamese — Bản địa / Song

digital adoption, creating automated workflows and utilizing bots to enhance operational efficiency. Clarins Group, JunMayCRM Manager – Head of CRM and Customer Care department) Planned and developed Member-Centic eco-sysetem with integrating digital tools and systems.( Adobe Campaign, Cockpit, LINE OA, Tableau, e-Stamp, Chatbot, Clienteling tool) Built customer journey flow for marketing automation with different touch point and communication tool which induce 5% incremental of the repurchase rate. Planned and delivered CRM strategies across the company increasing customer retention and customer Loyalty, then increased over 15% Existing customers number in 2020 andAnalyzed campaign history and other

SREEKESH A.K [email protected] https://www.linkedin.com/in/sreekeshak Work Experience Data Entry Specialist • Zauba Corp FebruaryPresent | India I am an accomplished professional in the fields of data entry and web research, lead generation, email lists building, possessing strong communication skills and exceptional typing proficiency. My primary objective is to consistently provide my clients with the highest quality work. As a full-time freelancer, I have a dedicated team to support me, ensuring efficiency and reliability. For your convenience, Freelancer Messenger is available 24/