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data, design metrics, report and dashboard. Cross app data tracking and user journey analysis. VisionOne customers engagement score - the metrics can help fields to target the customers who are likely SOC/SOC-like profile and have frequently engaged with the VisionOne for their operations. Potential SOC customer tagging - use customer information to tag potential VisionOne SOC-like customers from the TrendMicro existing customer base. Product-led growth - provide metrics to help teams check the overview of the VisionOne trial customers experience and conversion rate with their app engagement/behaviors analysis. VisionOne tree view

ACCOUNT • LONDON SALES COSMETICS SDN BHD OctoberPresent -Liaised with customers, management and sales team to better understand customer needs and recommend appreciate solutions. -Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues. -Keep detailed records of sales and customer information in UBS software, updating database regularly to maintain top-notch service. -Maintaining proper book keeping for Account Receivable. -Prepare monthly bank reconciliation. ACCOUNT EXECUTIVE • LACTALIS TRADING MALAYSIA SDN BHD OctoberAugustStrengthened customer relationships with proactive and collaborative approach to managing needs. -Maintaining proper book keeping

after signing. 1. Receive customer information from sales. 2. Survey customers' infrastructure, equipment, needs, features, and usage purposes. 3. Create a business owner account and an employee account. 4. Configure the features included in the package according to the contract with the customer: - Number of administrative accounts (admin), employee accounts (user). - Configure decentralization according to the personnel tree diagram provided by the Customer. - List attribute storage information. - Email, Voice Brandname, SMS Brandname, ZOA, domain name,... - Synchronize API key from ERP 1 or 2 ways. 5

工作經歷 負責人 • 貳叁食堂 一月九月Restaurant with only two man power,But we can c reate an average turnover of 20,000 yuan per day. Specialist • Deutsche Bank OctJanAssist the bank's background administration related operation process and Confirm customer information, reviewing and checking customer files. 2. Report production and system update and maintenance. 3.Complete the tasks assigned by the supervisor. Specialist • Citi Bank AugOctAccept and process wire transfer requests from FI bank. 2. Ensure compliance with all established Federal Regulations

to-date knowledge of customer accounts Home Agent • SC Contact Center JulyOctober 2021 ● Received inbound calls ● Took customer orders ● Customer support ● Resolved customer issues Customer Service Associate • Metro Market MayApril 2020 ● Improved Customer Experience ● Built Customer Loyalty ● Resolved Customer Issues ● Provided excellent customer service and support to customers visiting the store ● Maintained a clean and organized work environment Neighborhood Ambassador • Journey House AugustDecember 2015 ● Provided exterior clean-up services to area businesses and homes ● Distributed notices about public meetings and neighborhood events ● Interacted with homeowners to provide information

necessary assistance in The Extreme Adventure game for both kids and adults. This includes climbing, zip lining and many more Sales mane • ADIDAS COMPANY JanuaryMayMeeting or exceeding sales goals. - Keeping up to date with special promotions and putting displays. - Resolved product or service problems by clarifying the customer’s complaint. - Recommended potential products or services to management by collecting customer information and analyzing customer needs. - Contributed to team effort by accomplishing related results as needed. - Attracted potential customers by answering product and service question, suggesting information about other products and services. - Assist with

learner. -Communicative for project discussion and team work. Work Experiences R&D Process Engineer • Hitachi High-Tech Corporation AugPresent ⚫ Expertly trained on the 901x series in R&D product lines for dry etching process. ⚫ Process trouble-shooting to determine faults for non-performance. ⚫ Customer’s information data collection and analysis, solve process issue and optimize process to get process POR ⚫ Process CIP evaluation and implant in customer site to improve process stability. ⚫ Communicate between Japanese resource and customer sites and provide effective solution toward dry etching process. Process Engineer