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Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual

Internal Proposal Competition , Deloitte 03/2023~06/2023 Proposal approved Proposal planning: Focus on the FMCG industry, and taking the value chain as the core to expand the scope of industries involved in product manufacturing, identify relevant sustainable risks and further manage and prevent it. Skills Specialty Project Management Customer Relationship Management Stakeholder Engagement Sustainable Training PowerPoint Microsoft Office License & Language Internal verification of ISO14064 Greenhouse Gas Inventory TOEIC 740 JLPT N3 Eduation National Taiwan University of Science and Technology, Master of Business Administration, , 2017 ~ 2019 National Kaohsiung University of Science and Technology, Marine...

on all aspects of their risk/return profile and cash flow needs. Helped clients manage their properties. Sales Specialist May 2015 ~ Dec 2016 HONG GUAN ENTERPRISE, LTD. Taipei, Taiwan Hong Guan Enterprise, Ltd. is a distributor of RICOH photocopiers in Taiwan. Sold products and developed sales channels. Managed customer relationships. Skills Languages: English (fluent), Mandarin (native), and Taiwanese (native). Technical Skills: Proficient in Word, Excel, PowerPoint, Outlook, G Suite, Google Workspace, Slack, Monday.com, and HubSpot Sales Hub. Interpersonal Skills: Leadership, Teamwork, Communication, Collaboration, Problem Solving, and Creativity.

gmail.com P:Experience Microsoft, Inc • Taipei, Taiwan •Present Senior Solution Specialist, Azure Core & Data and AI July,Present Leveraged expertise in Azure Data Services to spearhead business development initiatives and resolve data silo issues. Identified and cultivated new opportunities across various domains and industries, alongside account and customer success teams. Conducted customer workshops and demos to display the potential of Azure Data Services and support them through proof-of-concept or business value assessment phases. Fostered strategic relationships with customers, understanding their business goals and aligning them with the beneficial Azure Data Services solutions.

林瑞彬 1.Focus primarily on the development of photoresist for use in flat panel displays, as well as developing new products meeting specified requirements for mobile, laptop, or TV applications. 2. Provide regular updates on development and improvement progress to clients, including explanations and discussions, while attending meetings with customers to promote our products and maintain relationships. 3. Offer effective suggestions to customers experiencing issues with our products or other related problems, and generate technical documentation for new development projects. 4. Conduct follow-up testing according to customer requirements during product

Eric Chen Results-oriented professional with 8 years of experience and a proven knowledge of Business Development, Direct Sales and Project Management . Experienced 2.5 years as Google Vendor at KL site, proficient in the use of Google Ads, Salesforce and Discovery. Currently work as Google Cloud BDR at Taipei site, create new business for ISV Team to Ent Customers and stage to migration. Aiming to leverage my skills successfully in the Sales and Marketing Management role at your company. Chen Hao Yu Nationality - R.O.C Taipei, Taiwan （TW） erichen0806@gmail