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memiliki kompetensi teknis yang relevan dalam pelaporan data dan pengelolaan data yang baik. Pengalaman Kerja Administrasi Kredit • Bank BJB Cabang Bekasi JuliOktober 2017 | Bekasi, Indonesia Memberikan informasi kepada nasabah terhadap fasilitas kredit perbankan Menghimpun data Nasabah dalam proses menunjang operasional bisnis Mengelola basis data yang meningkatkan efisiensi akses informasi Customer Service • PT Harmonic Jaya Motor JanuariMaret 2018 | Bekasi, Indonesia Menghimpun data customer sebagai data penunjang dalam proses pengajuan klaim asuransi kendaraan Melakukan Follow Up kepada customer dalam menunjang operasional bisnis Memberikan pelayanan kepada customer dengan memberikan informasi lewat pengetahuan yang ada Kasir • PT Catur Mitra Sejati Sentosa JuliJuli 2024

Christian Frengki Amping Experienced sales and marketing professional with a proven track record of achieving and exceeding sales targets. Strong leadership skills and the ability to motivate a team to achieve organizational goals. Flexible and adaptable to change, with a focus on customer service excellence. Known as an effective communicator with good negotiation skills. Always ready to take on new challenges and grow in career. Jakarta, Indonesia Pengalaman Kerja Marketing • Sepreken Kitchen and Bar AprJan 2022 Develop a program for each event including promos that will be carried out in the next year. Digital

Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan

Francis Onell Peng 彭語萱 New Taipei City, Taiwan 工作經歷 Marketing Specialist & VIP Customer Service • MICO WORLD 三月Present •Build up VIP customer-oriented membership concept and framework to provide value-added offer to customers. • Developing strategy, building framework, and completing end-to-end implementation as a project leader. • Running social media management (Instagram, Facebook). • Create social media influencer for each LIVE streamer in MICO App, based on their brand and plans. • Created and scheduled all social media posts across Instagram, TikTok and Facebook. • Developed and owned the social media

Engineer and Project Leader at Zealogics Inc, celebrated for leading teams to automate test processes, resulting in a 30% reduction in operation time and resource consumption. Proven track record at Trend Micro, spanning 12 years and 9 months, showcasing mastery in module management, diverse testing methodologies, and top-tier customer service as a Senior Customer Service Engineer. Adept in project planning, test automation, and effective communication, consistently delivering exceptional results. 工作經歷 Project Leader | Senior Automation Test Engineer • Zealogics Inc 五月Present | Taipei, Taiwan Key Achievements: Led a test automation team, reducing operation time

Limited work experience) - HTML, CSS, JS, Bootstrap. - Git, Linux, Azure DevOps, Docker. - Oracle, Redis, MongoDB. Taipei City, Taiwan MyWebsite / MyPortfolios Work Experience SeptemberJune 2022 Software Engineer (Java, Python) 國泰金控 Cathay Financial Holdings 【Job description】 Backend APIs development using Java for MyRewards App - Major services developed by me: E-Invoice service and push notification service. - Tech stack: Spring Framework, Spring Boot, Spring Cloud, Hibernate, Oracle, Redis, Maven, Git, Azure. Internal system(CMS) development for MyRewards App using Python. - Features including app content management, marketing event promotion, customer service issue tracking, database

system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established SOPs, optimizing