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Vishant Raina Seeking challenging assignment in Operations Management, Process Management, Customer-Relationship Management and Business Development with organization of repute. I want to be entrusted with key, challenging projects, which I would accomplish along with my team members. In the process, I would like to enhance my creativity, technical and organizational skills, and wish to program a prominent position for myself in the organisation. New Delhi, Delhi, [email protected] Work Experience NovemberPresent Gurugram, India EE Coordinator (Elevated Experience Coordinator) Elevate Services The Associate in this EE Coordinator position will work as a

Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong Kong and Malaysia with 700+ Glintstars altogether In charge of Taiwan BU, covering Taiwan and Northeast Asia market Leading teams of 40+ Glintstars, including sales, business development, business operations, marketing and HR functions Formulating strategy and operations management Managing cross-region collaborations Key achievements: Achieved 900% revenue growth Q1 vs Q4 in 2021 with consistent revenue performance in 2022, which contributes to securing our Series D funding Set up 2 teams of consultants and team leads Reorganize TW

into a team of 75 including the functions of 24x7 help desk support, Hardware Engineering, Key Account Servicing Management, and Service Product development. Leading the whole department to provide 24x7 customer service to overseas customers regarding software and hardware after-sales service requests. Set up the governance and management tools for service team operations. Define the R&R of the newly created service team. Act as head of the service team for global branches, including HK, SEAN, AU, TW, KR, UK, and EU, with the full spectrum of service management including service operation and products, and

Incident Management Process, Change Management Process. - External Processes: On-boarding process, Off-boarding process, New Hires Registration process, Payment Information Registration. - Company Processes & Procurement Management: Tender Process, Contract Signing Process, Vendor Registration Process, Seal Registration Process, Signature Registration Process, Contract Payment Process, Expense Claim Process. - IT Functions management - IT Technical management - IT Operation management - IT Helpdesk management • IT Planning Management • IT Policies and Processes Management • IT Budgeting & Spending Management • IT Staffing & Assignment Management • IT Project Management • IT Performance Management • IT Contract Management • IT Vendor Management • IT Assets Management • Managing of design standards IT system and IT services

員維繫，含 訂定制度、審核門檻、活動及回饋 ・ 設立會員獎勵，如點數兌換、平台福利等 ・ 會員會籍行銷策略 工作經歷 七月八月y) Operations Manager 樂宇宙科技股份有限公司（Eatgether） 著重於品牌之會員經營，包含核心會員聯繫、會員分級、設立會員獎勵及行銷策略，提升品

the product deployment. 三月三月 2020 Manager • NXP Semiconductors HsinChu County/City, Taiwan OSAT test engineering & operation management for 3 main OSATs. Engage the new OSAT in Mainland China, and build a new product line for the Tier 1 customer’s device. NPI project management (~3 NPIs per year) & collaboration with a US product test team for Tier 1 customer’s device. Led and deployed the Optimal Plus solution at OSAT on time. 五月二月 2017 Subcon Manager • AMD Hsin Chu, Taiwan OSAT test engineering & operation management for 3 main

Day decision making and assisting them in their work. Experience External Consultant, McKinsey & Company, NovPresent Working as external consultant in driving infrastructure related decisions for a large engineering client on billion dollar project. The project involves making decisions on cost saving through modelling and tool development. Manager Operations, Housing.com,Heading New Project Operations Department -Look after New Projects Supply on Housing.com -Responsible for builder escalation resolution and client servicing -Responsible for delivery of 16+ Content Products -People Management -Handled integrations of operations for the department after merger with Proptiger.com Software