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林書安LIN SU-AN (Booker) ： 淡水區, New Taipei City ： [email protected] ● 5 years+ Hybrid project management experience. ● Keen insight, diverse communication and leadership skills. ● Leaded various large projects, and received high satisfaction ratings from the client. ● Consistently update and upgrade my kownedge and skills to handle any challenge. ● Encourage and provide assistance to members to help them deal with problems. Work Experience NADI System Corp. , Project Manager, Jun. 2021~FebUsed hybrid project management to finish customized 3D Operation Management System

emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in

online store selling apparel, shoes, and accessories for 3 years. D ay-to-day operations, content development, and initiating advertising and promotion campaigns on social media to drive traffic and sales. As a BU head at Promiseland Resort & Lagoon, responsible for business strategy, budgeting and organization, oversees daily operation including marketing, sales development, operation, administration management . Work Experience 工作經歷 Assistant Vice President Operation | Leasing | Sales Development | Marketing Communications | Administrations Promiseland Resort & Lagoon 理想大地渡假飯店 十二月在職中 Taipei, Taiwan Job Description 1. BU head

Raunak Kapoor Hello, I am Raunak Kapoor, a highly experienced ServiceNow ITOM Developer currently affiliated with Cognizant Technology Solutions located in Bangalore, India. With over a decade of experience in the field, I have acquired extensive knowledge and expertise in providing development and administration support for ServiceNow IT Operations Management ( ITOM ), IT Service Management (ITSM), and reporting services to meet the needs of both internal and external clients. Bengaluru , Karnataka , India Portfolio Website: https://raunak1264.github.io/raunakweb/ [email protected] ContactWork Experience JanPresent ServiceNow ITOM Developer Cognizant Technology Solutions

Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan

propositions, translated features into tangible benefits and developed pricing schemes based on service offerings. • Customer Experience and Customer Success: Held experience workshops, mapped customer journeys, improved process efficiencies, and developed service capabilities to meet customer expectations. • Marketing strategies and UI/UX improvements: Multichannel marketing and messaging, set campaign budgets and timelines, achieved average monthly 1.3 million imp. and 1.1 million reach through social media. Improved website layout and SEO, keywords ranked top 3, created new 2,500-3,500 monthly organic traffic. • MQL and Account Management: Bui...

Douglas Yin, Tsung Wen 10+ years experience in Corp strategy & User Operations Expert in B2C Service Planning Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency. Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success. Taiwan https://www.linkedin.com/in/douglasyin/ EXPRIENCE Head of Operation, Taiwan 51Talk Online Education Group NovApr 2024 Taipei, Taiwan Reason of leaving: Company operational and regulatory issues. As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would