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tracking solutions like Appsflyer and TUNE Project Coordinator, AprApr 2011, Reinvent I coordinated a variety of tasks within Customer Service, Web Development, Sales, Operations, Marketing and Human Resource departments to develop the daily deals website, GoodNews.com while supporting the daily operations of the parent company, Reinvent Inc Created copy and liaised with graphic designers to create layouts for marketing materials Coordinated with merchants, copy-writers and graphic designers to create feature pages 2 Sales and Marketing Manager, MayFeb 2010, Modern Dog Magazine Developed local and international brand awareness and marketing campaigns for the magazine inc...

familiarize the market with our products. • Analyzed and researched market demands in the Taiwan market, differentiating our products from competitors'. • Collaborated with third-party partners and through the assistance of ER manager to coordinate partnership strategies about marketing. -- Product Management • Managed product requirements, closely collaborating with the sales team, personally delving into the customer service tickets to understand merchants' real needs, and providing short, medium, and long-term solutions. • Participated in the development of the product roadmap and managed it graphically so that the team could understand the development objectives in an efficient way. • Defined

IoT monitoring system for millions of professional I.T. Data Analysis: Managed the Helpdesk App's development to directly collect user support ticket info from the system. Analyzed 81,000 systems' help logs with Splunk and present results to the executive board & reduce support tickets. Increased customer support satisfaction for 1 star from 3/5 to 4/5 . Customer-Obsession: Increased company sales by 13% in a quarter by redesigned the Snapshot feature for entry-level models & users. Defined over 100 pages of UI spec to earn positive feedback. Action-Focusing

SIT and UAT). -Complete the new employee handbook within one month. -Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion. -Host and prepare material for cross-department training, like LogiReport Superuser Training. Hard Core Technology Corp — Project Owner/Senior Customer Success Specialist Oct 2021 ~ MarProject Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z. - Develop and design web functionalities, with go-live monitoring and on-going maintenance. - The go-to