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service (such as: visiting foreign customers, understanding product status and handling customer complaints) 3. Handle and improve the abnormal situation encountered by customers, thereby improving customer satisfaction 4. Assist the business to deal with the technical problems of product-related applications proposed by customers, and provide customer technical support services 5. Assist business personnel in basic product training, and provide customers with technical training in product use 6. Participate in foreign exhibitions to assist the business in promoting new products at the exhibition and let visitors understand the company's products 7. Assist the quality

Jordan Smith Lvl 2 Technical Support Specialist – Integrity Marketing Group (contract) Dallas-Fort Worth Metropolitan Area, TX, USA Graduate of the University of Texas at Arlington and Studied in the field of Information Systems/Computer Operations. Currently working with Information Technology Services & Senior IT Support. Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring

support mandatory reporting, day-to-day, and ad hoc business needs. Solve any client problems that may arise during the onboarding stage and collaborate closely with internal teams such as Sales, Support, Operations, Product, and Engineering to deliver outstanding customer experience. To continuously improve the onboarding process Risk, support and Onboarding Specialist Zepz NovemberMay 2023 Remote Overall Purpose: Support the business to mitigate litigation risks via user protection services Additional role to the Customer Care Representative duties. Provide frontline user protection support for Sendwave app users. Constantly monitor the domain of App users to ensure protection

. Provide program development sample (modular architecture, porting and driver development). 5. Production related experience: - Production flow. - Hardware verification. - Safety specification. Assistant Software Engineer Powertech Industrial Co., Ltd. • NovResponsibility Develop smart home projects, including smart plug, Android APP, and integrate into Amazon web services. 1. Assist engineers to develop project and verify product (drivers, automated test code). 2. Assist with HomeKit MFI safety certification. 3. Supports develop device OTA upgrade. (Android APP and device docking development). 4. Cloud backend API automated testing program.

Swagger AWS, GCP Work experiences Senior Golang developer • A5labs JanApril 2024 The main responsibility is to develop and maintain the correct project (Poker game project) Leading a team of at least 6 members A cross-region platform for users to play on the same server Refactored the current system to support users from different regions, improve, and create documents for any new 3rd party side to integrate with the current product. Modified the gateway service to support cross-region playing ( Golang, Docker, Redis, gRPC ) Implemented an API proxy server to integrate with the current project (Golang, Docker, Redis) Working

/Product Manager team. - Manage the Business Solution Go-to-market team. Go-To-Market Section Manager • FUJIFILM Business Innovation Taiwan 十月四月Form & build a new team for Product Marketing Go-To-Market strategy. - Group leader to lead and Manage the GTM team. - Support the Hardware, Software and Solution PM Team for GTM activities. - Organize the Event for the internal and external workshop or seminars. - Attend external events to represent the company to promote the Business Solution & Services to generate the opportunities and leads. Business Solution Section Manager • FUJIFILM Business

www.linkedin.com/in/benjamin-fan-a99b7a24/ Blog(TW): https://riceben.gitlab.io/zh-tw Blog(EN): https://riceben.gitlab.io/en Work Experience 2021 / 03 - Now Commercial license Sr. Engineer Commercial entitlements service's feature implementation and design. Credit and usage system re-architecture. Design/ implement/ sustain the entitlement system, supporting commercial relative products. Project coordinator and communicate with other teams Own the quality of existing modules, including unit testing, smoke testing, and performance. Operate and