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型及流程再造，降低維運成本並提升運維效率 2. 規劃Microsoft Azure建置金融應用混合雲實驗場域 3. 參與及規劃CI/CD,SCCM及SCOM自動化基礎架構維運管理及應用程式自動化佈屬 4. 優化數位銀行及電子支付相關系統基礎架構及Middleware組態設定 學

Peter Tsai Job Title Taiwan Experienced System Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Engineering Management, Network Monitoring Tools, PagerDuty, SCOM, Engineering, and ITIL. - Motivates, mentors, and empowers teams to meet and exceed standards or goals. - Effectively uses metrics to aid accountability and measure performance. - Possesses excellent communication skills. - Strong attention to detail. 技能 User Experience IT service management monitoring skills Leadership ITIL implement Technical support Data/trend analysis Language Chinese English 學歷ISU university Information management 推薦 Joseph Cheng https

服器特定日誌至SPLUNK。 協助專案： 佈署NXLOG日誌保存 協助日誌程式安裝。 技能 WINDOWS 伺服器管理：AD 網域管理，DNS域名定義，DHCP 網段規劃，SCOM監控 Files Store ：Synology 企業檔案管理維運 SPLUNK ：系統架構維運，語法學習應用 BASIC LINUX ：基礎指令操作 網路設備管理：CISCO 設備，基本網路指令

experience in managing ME, EE, SW and other function teams. 4. Co-work with other functions to do Key component selection and qualification. 5. Tooling and sub-contract vendor qualification and project progressing follow up 6. Lead Asia team for developing projects and identifying project scope. 7. Lead Asia team for developing projects and identifying project scope. (Cost saving 14M+ USD) 8. Skillful in computer network and microprocessor system and be skilled in using the office software. 9. Fluent in English (reading/writing/listening/speaking

率，並通過自動化考勤和績效管理，提升員工滿意度。 * CRM系統： 強化客戶關係管理，提升客戶滿意度，並增加客戶訂單處理速度。 * SCM系統： 提升供應鏈管理效率，降低進料錯誤率。 * CAR系統： 實施有效的製程品質管制，減少客訴率30%，並通過8D報告提升問題解

轉帳抽獎相關活動，並提升了轉帳行為移轉 客戶滿意度分析 (NPS) ｜ 針對不同客群進行數位產品之網路滿意度調查 透過Net Performance Score分析，觀察整體客戶對於國泰品牌連結度較多的形象更甚是保險，以及CUBE品牌的經營力道仍有很大幅度的成長空間 國

Service PT. Gojek Indonesia DesemberSeptember 2019 Jakarta, Indonesia Bekerja di PT. Gojek Indonesia sejak tahun 2014 berawal dari agent Call Center dan diangkat menjadi Team Leader pada tahun 2015 bulan Maret untuk memimpin sebuah tim yang terdiri dari 20 orang agent, memenuhi target KPI dalam penilaian tim meliputi score Complience Fatal, Average Handling Time, Production Hours, CSAT/DSAT, dan Critical Error/Non Critical Error. Memastikan agent bekerja dengan baik sesuai SOP perusahaan. Pengalaman Kerja Team Leader Customer Service PT. Concentrix Indonesia SeptemberDesember 2023 Jakarta, Indonesia Pada tanggal 19 September 2019 PT Gojek Indonesia