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● VIP客戶儲值成效追蹤及分析 ● 案件量/問題趨勢問題分析 ● 執行企劃與追蹤成效 ● 提出app功能優化與改善建議 Sr Customer Service Manager MeMe直播_英屬維京群島商未來趣娛有限公司台灣分公司 • 2017/1~2022/3 ・5Y3M 《工作內容與績效》 ●VIP用戶儲值額連續達成

售目標。 - 協助家電品牌配合季節檔期，挑品更換素材及受眾，上線第一個月ROAS達9.58。 微軟關鍵字廣告行銷客戶服務專員 Customer Service Specialist • 網訊電通 八月七月 2016・ 1 年 - 於任職第一個月就榮獲部門客戶服務滿意度第一名的成績。 - 累積半年電話客服經驗後

Francis Onell Peng 彭語萱 New Taipei City, Taiwan 工作經歷 Marketing Specialist & VIP Customer Service • MICO WORLD 三月Present •Build up VIP customer-oriented membership concept and framework to provide value-added offer to customers. • Developing strategy, building framework, and completing end-to-end implementation as a project leader. • Running social media management (Instagram, Facebook). • Create social media influencer for each LIVE streamer in MICO App, based on their brand and plans. • Created and scheduled all social media posts across Instagram, TikTok and Facebook. • Developed and owned the social media

(Ike)Wen-Cheng Huang the Chairman's Assistant Taipei City, Taiwan 有將近10年的經營管理經驗，在台灣外商YMCA，擔任國際英語教師一 職，之後以職務資歷，以及Native English Speaker的能力，在雙連幼兒園擔任外師講師 的組長。2018考取政治大學商學院的International NBA。就學期間2018~2021就讀期間，半工半讀擔任教

system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established SOPs, optimizing

him set up networks and virus protection for small businesses, private homes and private schools many of which had more than two dozen computers on their network that needed to be maintained. Upon my graduation from High School in May of 2005 I was officially given the title of Customer Service Representative. My job included answering customer questions and concerns, setting appointments for services and creating the tickets for service calls to establish billable hours, calculating fuel usage for outcalls and processing payments. I also handled minor IT needs of our customers via phone and e-mail

. Ltd. Project Management: ESG Sustainable Development Indicator Database Responsible for planning the schedule of ESG data, coordinating with various departments on the required time, and ensuring delivery to clients within six months. Consolidate necessary manpower and resource costs, analyzing them against final sales figures. Aggregate target customer groups, classify them by industry, and analyze distribution gaps. Transform project databases into standard items based on customized demands to increase customer sales. Analyze market competitors and product differentiation. The project's products officially launched in AprilBusiness Development : Achieve an annual revenue growth of over 10