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Frank Ramaglia Jr. Technical Support and Implementation Specialist CASTLE SHANN, PA 15234, USA Network Engineer and Support Professional with over 18 years of successful experience in desk side / remote support and network configuration. Recognized consistently for performance excellence and contributions to success in the MSP industry. Strengths in troubleshooting and installation backed by training in Microsoft products and cloud services. Work Experience Service Desk Consultant Level 2 • Wolf Consulting LLC JunePresent - Assist customers with day to day issues. - Provide remote support for users at various locations around Southwestern PA. - Troubleshoot, diagnose, and repair

Ryno du Toit I am highly driven and motivated, I have strong interpersonal and communication skills to effectively interact with stakeholders from different backgrounds and levels of the organization, I am able to bridge the gap between technical and non-technical stakeholders, and ensure that everyone is on the same page. I am able to prioritize and manage multiple tasks and projects simultaneously, and adapt to changing requirements and timelines. City of Johannesburg Metropolitan Municipality, South Africa Work Experience IT Consultant • Supportwave - MSP AugustPresent Delivering remote and on-site support with excellence, with a focus on customer satisfaction

Hwmon, FAN duty) - 1G/10G/40G Lan Port pktgen loopback test (Intel/Marvell) >>Wireless - Integrate WNC WIFI AP module with Lanner board - BCMac WIFI module porting driver and use WPA encryption connect to the WIFI AP - Sierra/Quectel M2M LTE porting driver, familiar with QMI Modem mode get sim info and connect to the small cell 學歷National Taipei University of Technology Graduate Institute of Automation TechnologyChina University of Science and Technology Department of Electrical Engineering 技能 Embedded Linux C Shell Python SQL Server WLAN Data Center Wireless Networking 語言 English — 中階

high availability environments with dedicated servers based on the concept of Cloud Computing (Proxmox and OpenVZ). Montreal, CA [email protected] - Firewall - Switch/Router/LB - Network Management Software - IPS / IDS - BGP Design and Implementation - TCP/IP protocols - Proxmox - Ceph - AWS - CentOS, Debian, Ubuntu - Wireless Networking - Mod_Sercurity for Web App Work Experience  Storex CA, IT support, Oct 2020 ~ Present • Configuring Web systems to collect information via the Bacnet / ModBus Protocol. • Implementation of atmospheric data collectors in fruit and plant cultivation establishments. DialHost Internet, CTO, Jun 2017 ~ Aug 2020 • Responsible for

1xGLjG ) and my LinkedIn ( https://www.linkedin.com/in/chien-chi-kao-68ab391a4/ ). Taipei, Taiwan∣∣ [email protected] Education Ph.D., Computer Science, National Tsing-Hua University (NTHU), Hsinchu, TaiwanGPA: 4.0/4.0 Investigated wireless networking and algorithms (Advisor: Prof. Shun-Ren Yang). Experience Data Scientist, Chunghwa Telecom, Taipei, Taiwan Janpresent • Worked on AI and Networking (programmed in Python with TensorFlow/Keras, Numpy, Pandas, Scikit-Learn, and SQL), and published 3 international papers in 2020 : Led the network traffic prediction project

Enghouse Interactive Contact Center o CX: CCaaS, CRM, ACD, CTI, KPIs, AHT, COPC, EWT, Avaya Oceana, CMS, CCE, BCMR-D, Aura Contact Center, Voice Portal, Experience Portal, POM, WFO & WFM, Preview, Progresive, Predictive ; Avaya IP Office Contact Center IPOCC. Automatizacion: C hat Bots, Voice Bots, NLP o NLU , Inteligencia Artificial, SMS Automation, RPA. Hoteleria : PMS, Duvoice, Tiger, PCSistel, Zeus, Informatec Brasil, Micros Fidelios Opera, Call Accounting Software, Teledex, Telematrix, Lutron. Virtualizacion: SaaS, Software Defined Networking SDN, Fabric Networking, Open Networking. LAN y Wireless: Avaya Networking & Wireless Architectures, Wireless WiFi Site Surveys, Cisco Mer...

立完成。 任職正文期間也負責產品GUI之開發 。 嵌入式系統整合 基於OpenWRT之嵌入式系統整合, 參與Wifi Router/AP之產品開發, 具有DHCP、Networking、Wireless、GUI、Firewall等相關功能之開發及整合經驗，產品中也包含具有遠端控制(WS/MQTT/TR069)之相關功能，期間也經歷了一個產品從