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Douglas Yin, Tsung Wen 10+ years experience in Corp strategy & User Operations Expert in B2C Service Planning Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency. Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success. Taiwan https://www.linkedin.com/in/douglasyin/ EXPRIENCE Head of Operation, Taiwan 51Talk Online Education Group NovApr 2024 Taipei, Taiwan Reason of leaving: Company operational and regulatory issues. As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would

李佳謙 CHIEN LI Marketing Manager / BoniO Inc. Marketing Strategy ｜ Customer Growth 負責品牌行銷，規劃產品銷售策略，推動品牌會員成長 熟悉市場、訂閱經濟、平台營運 以終為始策略型思考，帶領團隊有效達到營運目標 工作專長 用戶、營運成長數據指標分析 Operating Data Management ● 產品市場規模及用戶調

of inventory each month for the preparation of goods stock reports for the leadership Organizing physical documents that include official reports of goods outflow, proof of inter-warehouse transfers, return delivery notes, and goods receipt packing lists in a neat manner Serving as a consultant in resolving discrepancies in goods stock between branches, seeking solutions and identifying the problem points related to goods with differences EducationSMK Yadika Tegal Alur Accounting Skills Excel Microsoft Office Google Drive excel PowerPoint Word Communication Inventory Control Inventory Management Inventory Stock Warehouse Management Warehouse Management System Warehouse Operations Auditing Quality Control Languag...

client invoices, handling cash, and analyzing financial statements. Experienced in operating a digital marketplace, proficient in computerized office tasks. Telecommunications Industry Worked for 4 years in the telecommunications sector, last employed at Twenty-Five Telecom Co., Ltd. Held positions as Warehouse Supervisor, Data Analyst, and Network Operations, specializing in analyzing product revenue performance, tracking product profitability, and providing decision-makers with data for informed decision-making. Japanese-Owned Warehouse Served as the Quality Control Team Leader, overseeing procurement and distribution operations. Led a team of up to 3 members to complete over 100 daily

collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on prioritized requirements and timeframes. - Clarity on User Stories documented in Jira and Rally - Collaborative discussion and agreement on Acceptance Criteria with Development and

emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in

南、緬甸、中國和台灣現有分支機構的運營策略和資源，適應並創新於柬埔寨市場。東南亞各國文化差異大，感觸深。 營運經理 Operations Manager 聖耀股份有限公司 Sheng-Yao Lubricants CO. LTD. •聖耀公司，經銷台塑集團潤滑油品牌，負責台灣中部區域的車用潤滑油。 業務建立