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Professional Scrum Master and IT Business System Analyst with 10 years of experience driving successful software development projects. Proven ability to bridge the gap between business and IT through expertise in business process analysis, product development across various SDLC methodologies (Agile-Scrum, SAFe, Waterfall), project management, technical writing, and manual testing. Skilled in event organization. Taipei, Taiwan Work Experience IT Consultant • Global IT Connections MarchApril 2024 Roles: BUSINESS ANALYST Provided expertise in the following areas: • Business Process Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile app manual testing • Documentation

William Lu Tainan, East District, Tainan City, [email protected] https://www.linkedin.com/in/william-lu-45024a36 Versatile and results-driven professional with over 12 years of comprehensive experience in Software Quality Assurance, Leadership, and Customer Service. Accomplished Senior Automation Test Engineer and Project Leader at Zealogics Inc, celebrated for leading teams to automate test processes, resulting in a 30% reduction in operation time and resource consumption. Proven track record at Trend Micro, spanning 12 years and 9 months, showcasing mastery in module management, diverse testing methodologies, and top

Mahesh Siripothula QA Analyst Pandora R&D Labs Hyderabad, Telangana, India Skilled IT Professional with 4 years of experience in the field of QA/Testing with specialization in testing cloud-based Telecom billing applications, web-based Client-Server, and Mobile applications. Experienced in Manual and Automation Testing of Web-based Applications. Hands-on experience in testing the telephony Billing Components [email protected] Experience Project Handled: Billing Engine with Sales Tax Duration: JanMar 2021 Worked on Telecom billing software application, that supports the full range of telecom customer care, billing, and ordering activities in single

As the lead engineer of multiple projects Established development timelines. Clarified existing system designs and dependent services. Engaged in discussions with stakeholders to analyze requirements and assess feasibility. Created technical documentation to support the work of back-end engineers and designers . Assisted designers in conducting usability testing and refined feature designs. Created user manuals for stakeholders. Organized internal sharing sessions to disseminate learnings and discuss the future directions for optimization . Projects and achievements Took over the ownership of MMT (Marketing Management Platform) , the operational platform of the subscription service. Clarified and tested