skills and social leadership to bring guests of diverse backgrounds together. I would organize group presentations on various topics (safety, cycling skills, foreign language, daily routes etc) and would offer language translation assistance where applicable, and represent VBT in a professional manner. Leader Qualifications I like engaging with people and share my knowledge and discoveries. The fact I am fluent in English and Italian and am familiar with customer service expectations helps me to make an excellent rapport with the customers and get great feedback. I have excellent communication and leadership skills, strong teamwork skills, energy