CakeResume Talent Search

Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活動規劃與執行(含社群經營) 。 Assist in brand campaign

. Took charge of NPI leader of N company (Isolator & MEMS devices) products from Jul’22 to Apr’23. Team members & project quantities: 5 persons with 20 projects. AugJul 2022 Business Manager ATX Semiconductors Suzhou China Took charge of business development (Quote of RFQ/AOD definition/customer relationship maintaining/TAM-SAM-PAM control/NDA & Agreement & MOU establishment) of US customers (main focus on T & S companies) from 2018 toLed revenue of US account with 200% growth from 2018 to 2021 NovAug 2018 Project Manager ASEN (Suzhou China) Took charge of New device phase-in

卷音檔 與廠商聯繫及接洽相關合作事宜，以及因應不同雜誌的文章主題，需開發聯繫陌生廠商 將打樣與原稿核對，將校樣退回更正，重複校對無誤後付印 學歷 Tamkang University Master Degree of Arts, English Department SepJun 2018 技能 TOEIC 860 Text Creation Product design & product management AI software application (ChatGPT&Canva） i Customer relationship management 語言 Chinese - Native English - Professional

. Ltd. Project Management: ESG Sustainable Development Indicator Database Responsible for planning the schedule of ESG data, coordinating with various departments on the required time, and ensuring delivery to clients within six months. Consolidate necessary manpower and resource costs, analyzing them against final sales figures. Aggregate target customer groups, classify them by industry, and analyze distribution gaps. Transform project databases into standard items based on customized demands to increase customer sales. Analyze market competitors and product differentiation. The project's products officially launched in AprilBusiness Development : Achieve an annual revenue growth of over 10

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team

plans. • Collaborating with the sales team to develop strategies to increase the customer base and meet sales targets. • Implementing incentives to motivate the sales team to achieve set targets. • Providing accurate sales forecasts and allocating resources effectively to ensure that targets allocated are met. • Managing vendor relationships to ensure the timely delivery of products and services. • Maintaining excellent customer relationships built on trust and encouraging the rest of the sales team to follow suit. • Stay up-to-date with advancements in marketing to apply the latest trends and strategies to improve sales. DecJul