Customer Service Associate 客服專員 (Hybrid)

Job updated 3 months ago
Actively Reviewing Resumes

Job Description

As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

  • Handling Account and Billing related issue via three channels, Call, Chat, Email.
  • Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
  • Acting as single point of contact for customer to communicate with internal service teams and to ensure AWS as a whole delivering a consistent and high-quality service.
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
  • Assisting with customer communication during AWS critical launches and support events.

Why AWS?
With over 200 services hosted in 30+ global regions AWS is the world’s most comprehensive and broadly adopted cloud platform. Are you curious how it’s possible to operate and rapidly evolve at such a large scale? At AWS, you have the opportunity to learn and practice the skills and techniques that make it possible. We strive to empower our team members, and have a vision and commitment to your personal success.

Want to be a successful Amazonian?
We value diversity and each person’s unique experience. Curiosity and passion for learning let us build and grow in an industry where our services, technology and customer requirements are constantly evolving. Thinking big, tenacity, and perseverance help us conquer challenges and work through ambiguity. We earn trust by treating others with respect, speaking candidly, and quickly admitting when we are wrong.

What if I don’t have much experience?
That’s okay. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, and business skills. This will include formal and on the job training, and a chance to learn from and collaborate with some of the brightest technical minds in the industry today. We have an inclusive and friendly environment where our builders work together to create a culture whereby each of us is able to contribute fully to deliver the best customer outcome.

Requirements

Basic qualifications

  • Exceptional oral and written communication skills in both Mandarin and English.
  • Demonstrated ability in effective customer handling, showcasing strong conflict resolution, and problem-solving skills.
  • Proven capacity to take ownership and exhibit a proactive approach.

Preferred qualifications

  • 1+ year of work experience in customer service, customer management, or technical support.
  • Proficient in MS Office, with moderate skills in Excel (e.g. pivot, vlookup, and etc.)
  • SQL skills for data analysis
  • A motivated attitude to delve into the details of systems or processes to effectively solve customer problems.
2
No requirement for relevant working experience
Regular earnings reach NT$40,000
Optional Remote Work
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About us

Amazon Web Services (AWS) 成立於 2006 年,是全球最全面和廣泛採納的雲端平台,透過資料中心提供超過 200 項功能完整的服務,包含運算、儲存、資料庫、分析、應用與部署等。全球 190 個國家的客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構 — 都使用 AWS 來降低成本、變得更靈活,且更迅速地創新。

AWS 打造包容、多元、平等的工作環境,並鼓勵大家探索最佳的工作模式及地點。我們的使命是讓獲得全球客戶的認可、重視及信任,並致力讓每位亞馬遜人取得成功的職涯發展。歡迎具有學習熱忱及好奇心的你前來挑戰,和我們一起 “Work Hard, Have Fun, Make History"!

馬遜致力於打造多元化和包容性的工作場所,我們支持平等就業機會,不因種族、國籍、性別、性別認同、性取向、殘疾、年齡或其他受法律保護的身份而歧視。如有身心障礙人士需要口譯員或任何現場支持,請通知我們的團隊。

Launched in 2006, Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

We hire people who have a passion for learning, and are curious to build, learn and grow. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, and business skills. This will include formal and on the job training, and a chance to learn from and collaborate with some of the brightest technical minds in the industry today. We have a fast-paced environment where we “Work Hard, Have Fun, Make History".

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an interpreter or any support on-site, please inform our team.

#HereatAWS #Inclusion, Diversity & Equity


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