• Quality Assurance and Safety Compliance: Ensure that all services and repairs comply with industry standards, safety regulations, and company policies. Participate in quality assurance processes and audits.
• Equipment Maintenance and Repair: Perform routine and emergency maintenance on various types of equipment. Diagnose complex issues and execute repairs. May also involve upgrading equipment or installing new systems.
• Technical Support and Troubleshooting: Provide advanced technical support to clients, both remotely and on-site. Troubleshoot complex issues and provide detailed guidance to resolve equipment malfunctions.
• Training and Support: Conduct comprehensive training sessions for clients on equipment operation and maintenance. Provide ongoing support and advice to ensure optimal equipment performance.
• Documentation and Reporting: Maintain detailed records of maintenance activities, repairs, and client interactions. Prepare and submit reports on equipment performance, client feedback, and field activities.
• Project Management: Oversee and coordinate specific projects, including installation, commissioning, and decommissioning of equipment. Manage timelines, resources, and client expectations.
• Collaboration with Cross-Functional Teams: Work closely with engineering, sales, and customer service teams to ensure cohesive service delivery. Provide feedback to product development teams based on field experiences.
• Continuous Learning and Skills Development: Stay updated with the latest technologies and advancements in the field. Participate in training and development programs to enhance technical skills.
• Inventory Management: Manage and maintain inventory of spare parts and tools. Ensure availability of necessary items for routine maintenance and emergency repairs.
• On-Call and Emergency Services: Be available for on-call duties and respond to emergency service requests, which may include travel and off-hours work.
• Customer Relationship Management: Build and maintain strong relationships with clients. Understand their needs and provide customized solutions to enhance customer satisfaction.
• Feedback and Improvement Suggestions: Provide constructive feedback to improve service delivery and equipment performance. Suggest improvements based on field observations and client interactions.

• Degree in Mechanical Engineering or similar discipline, electronics training, or comparable combination of training and experience. Candidates with Supervisory experience required.
• Knowledge and experience in troubleshooting and repair of electronic, electromechanical mechanical and fluid handling systems.
• Experience leading and developing a support team in a managed service environment.
• Previous experience in supporting semi-conductor automated equipment.
• Able to prioritize priorities to meet deadlines while maintaining a high level of customer service.
• Follow up on and take responsibility for unresolved issues or escalations.
• Experience of driving change initiatives in a service environment.
• Able to identify Business Development opportunities.
• Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management.
• Strong written and verbal communication skills in English.
• Effective Interpersonal and communication skills at all levels, both internal and external.
• Experience improving and developing the knowledge & skills of others.
• Current passport, or the ability to obtain one for international travel, ability to Travel.

If you are interested in this opportunity, please feel free to contact :

Shan Lee
[email protected]
LINE: 0978530075

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