Customer Service Representative

We Are Cooby

We're creating a new product category that's solving a huge pain right now: turning instant messaging into a sales secret weapon.

We're looking for a driven salesperson who's a problem solver to build business relationships and close deals in international markets such as LATAM and Europe.

We strongly believe in the growth and development of each new hire. We hire people who are intellectually curious and strong advocates for their customers, capable of deeply understanding the customers in their respective countries.

If the idea of bringing an innovative B2B product into a new market excites you, keep reading.

Why Cooby

1. We saw 9x growth in our new product in 2023.
2. We compete on the global stage.
3. We’re backed by the world’s renowned investors in Singapore and the U.S. e.g. Sequoia and Pear VC.
4. This is a high-reward and (obviously) challenging role that is critical to the company's success.

Your Role

We are seeking a dedicated Customer Service Representative to join our team. This in-house position requires strong English writing skills, as you will be communicating with our international clients on a daily basis. The ideal candidate will possess a deep understanding of our products and services and be adept at providing timely and effective support to our customers.

What you'll do

- Respond promptly to customer inquiries via email, chat, and phone in a professional and courteous manner.
- Resolve customer complaints and issues with patience and empathy, striving for first-contact resolution whenever possible.
- Develop a thorough understanding of our products and services to provide accurate information and assistance to customers.
- Collaborate closely with team members to address customer concerns and provide feedback for continuous improvement.
- Identify and escalate priority issues to the appropriate channels for resolution.
- Assist in creating and updating knowledge base articles and customer support documentation.

- Excellent English communication & writing skills; additional languages like Spanish or Portuguese are a plus.

- Strong interpersonal skills to build trust with customers.

- Preferred experience in customer service or support.

- Tech-savvy with a knack for learning complex software quickly.

- Quick to adapt and optimize the workload.

- Detail-oriented and well-organized.

- Can handle multiple tasks in a fast-paced environment.

- Positive and open to learning and new challenges.

What We Offer

• Cash: 420K - 520K TWD/ 12 months
• Company performance bonus
• Potential stock options
• ... and other cool stuff

#Flexible Holidays #WFH option #Free Lunch #Team outing