Job Description

Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we're just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role
The Operations function is at the heart of the business – we ensure a seamless delivery service for customers, from start to finish. As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. This role is about helping our Taiwan market achieve the step changes required to become the world-leader in food delivery.

The Operations team is responsible for all elements of our live operations: the performance and growth of the Taiwan fleet; and also catering for thousands of restaurant partners, a number which is continuously increasing.

As we continue to grow, the challenge to operate sustainably becomes ever harder. This role - reporting directly to the GM - will have full ownership over a key functions - Operations - and is pivotal in driving the business forward in the Taiwan market. It demands an analytical, people-centric and entrepreneurial leader with a track-record of managing large teams.

Responsibilities

  • Overseeing the front-line operation for Taiwan – understanding, analysing and driving our complex day-to-day logistics to ensure exceptional service levels. Along the way you'll ensure we have enough riders in the fleet, that supply matches demand, and that riders have all the support they need
  • Using analytics to build a platform that can sustainably scale – understanding what needs to be improved to increase efficiency and effectiveness of our live operations, and what we need to build now for the future
  • Managing the Rider Ops – you'll be overseeing a team of 20+ people and leading the charge to ensure operational metrics are hit. This will involve mentoring and developing the team managers and nurturing an environment where the management team can excel through encouragement and empowerment
  • Leading the local strategy – taking the company's vision and interpreting this to the local market, ensuring we're constantly evolving, innovating and prioritising the right projects to meet business needs. Set a clear mission to your team and deploy strategies focused to meet these goals.
  • Coaching and leading our people – working with the heads of departments and their teams to give them guidance and direction
  • Collaborating with product, procurement and other HQ central departments – working with all the supporting departments to ensure the Taiwan market has their needs catered for, and are coordinated with upcoming changes to product, processes and strategy
  • Identifying opportunities for improvement – e.g. improving design of delivery zones, reviewing team structure and job responsibilities, optimizing the flow of rider comms (for support and in the rider communities), reviewing efficiency in fleet staffing / fleet payment structure etc.

Requirements

  • We are looking for someone with at least 4-5 years of operations management, or consulting experience, with experience of managing large, multi-cultural teams.
  • An attitude to ground your decision-making in data; you will combine your excellent analytical capabilities with strong business acumen to ensure you’re always working on the most impactful projects
  • Strong data analytics skills, you’ll be able to interpret and present data to various audiences and translate quantitative findings into action plans.
  • Process driven mentality and sound business judgment through analytical thinking.
  • Proven operational and analytical experience previously.
  • Strong problem solving and analytical skills with great attention to detail.


You'll Also Need To Be

  • Inquisitive, curious and ready to challenge the status quo in a very fast-paced working environment.
  • A confident critical-thinker that can jump into different problems and come up with tactical recommendations.
  • Driven by impact and want to make change now – this is about prioritising correctly, making constant, quick iterations in real time to improve the business rather than build 5 year strategies.
  • Happy doing some number-crunching – it's important to be able to quickly identify issues, inefficiencies and how big these might be. You'll need strong problem solving and analytical skills with great attention to detail.
  • Experienced in hiring and building great teams on a large scale.
  • Able to thrive in a fast-paced environment, whilst keeping calm and composed at the same time (particularly during a crisis).
  • Confident in your communication skills with the ability to influence stakeholders across the organisation.
  • Strong enough with stats and excel to separate the signal from the noise (as a lot of what we do is tested against the real world straight away).
1
Regular earnings reach NT$40,000

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Deliveroo 戶戶送

台北市中山區南京東路三段170號

About us

We're five years in, and along the way our team has taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

And that's just what we're like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free for all Friday lunches.

It's a formula that's working too we're bringing great food to customers in 12 countries and over 200 cities.

Deliveroo 是一間致力於改變世界對於食物外送概念的新創公司,在Deliveroo,我們送的不再只是簡單的雞肉炒麵或是普通的宵夜,我們把你最愛的當地餐廳,或是約會餐廳,甚至是一個晚餐派對的餐點送到你手中!

Deliveroo目前已經成立五年的時間,在這段日子裡,我們的團隊已經構思出上百種概念。例如:成立Deliveroo專屬的訂製款廚房以及餐廳,利用當地最優質的食材提供餐點。我們利用專屬的訂製餐廳來確保能提供最好的餐點品質給所有的客人,不管他們住在哪兒!

在Deliveroo裡,我們並不妥協安於現狀,永遠都有在挑戰創新。我們不拘泥於傳統,在這裡,不止提供一個步調快速的工作環境,而且鼓勵你嘗試各種創意! 辦公室裡的氣氛永遠充滿活力,而且有效率! 甚至,我們每周五還提供免費的午餐!
目前為止,我們已經在12個國家超過200個城市提供服務!

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