Customer Success Manager - Taipei

Job Description

  • You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
  • Help our clients understand their needs and which of our features and products best match their goals and expectations
  • Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
  • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
  • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
  • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
  • Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology
  • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
  • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
  • Have your cabin luggage at the ready! We attend a lot of events across the globe.

Requirements

- A university degree in Business, Marketing, Engineering, or related fields - To have, to some extent, digital marketing related experience in a customer-oriented position - Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level - Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world! - Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients - Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance Superior project and time management skills. A keen eye for detail is a plus! - Passion for testing, measuring and improving outreach and follow up the effectiveness - The ability and flexibility to work in a fast-paced startup environment - Solid understanding of basic web concepts and digital marketing.

Salary

30K ~ 40K TWD / month

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