Customer Success

We’re hiring a Customer Success for the two products: Authgear and FormX. Read more about the products and Oursky at Careers @ Oursky.

We’re looking for Customer Success to delight our customers with their product expertise and in-depth understanding of customers’ business requirements.

Join us if you are passionate about technology and enjoy talking with people!

Apply at https://go.oursky.com/apply-csm

Responsibilities

• Provide product demos and discuss with (potential) customers how Authgear and FormX might solve their business requirements
• Learn and consolidate customers’ requirements to the product team
• Be the single point of contact to key customers for daily/weekly communications
• Plan with the product team and communicate with customers with a clear timeline or presentations on any new features, improvements, or bug fixes.

What we are looking for in you

• Strong interest in tech or related experience
• Good presentation and communication skills
• Excellent English speaking and oral skills
• Excellent conflict resolutions and relationships management skills
• Eager to keep learning about new technologies, designs, and products knowledge
• Ability to explain complex concepts in layman's terms
• Startups/digital marketing/account servicing experience is a plus

You should join us if you

• like working in a flat, dynamic environment and hate bureaucratic processes
• are passionate about technology
• is an extrovert and enjoys talking to people
• enjoy getting your hands dirty and solving problems

What we offer

• Flexible work location
• Profit-sharing plan for staff joining 2+ years
• Flexible vacation policy
• Startup Culture

How to apply

Apply at https://go.oursky.com/apply-csm