[General Responsibilities]
1.Respond to questions from customers across the world via various channels with courteous, friendly, efficient, and professional service
2.Handle tasks related to the team’s day-to-day operations (including orders, returns, customer accounts, logistics, finance, etc.)
3.Keep records of customer interactions; orgainze and forward their feedback to relevant departments for improving processes, products, and services as necessary
4.Provide inputs for projects to optimize CS-related workflows and contents (including policies, FAQs, canned responses, etc.) and perform the execution accordingly
5.Provide administrative support for the team (including data entry on the ERP system, sample & stationery requests, reimbursement of travel expenses, etc.)

[Job Requirements]
1.Bachelor or Masters degree (Business / Literature / Language preferred)
2.Open to beginner, experience in a customer service industry preferred
3.Native level in German
4.Fluent level of English (B2 minimum)
5.Knowledge of CRM software is a plus (eg. Zendesk)
6.Excellent writing skills
7.Microsoft Office (Excel, PowerPoint, etc ), pivot table creation is a plus